Airssist has been helping me for years in my travelling. They are the most professional agency with a golden heart. Often they have assisted me in unusual situations, which were not predicted earlier,... Ver mais
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Airssist is my go-to for VIP services because of their speed and responsiveness. A perfect example of their dedication was when they secured a VIP Terminal spot at Munich Airport for me last 12 Oct... Ver mais
A empresa respondeu
I travelled from San Francisco to Paris with my border collie dog in the hold. The service from Airassist was awesome, from start to finish. Booking the service was easy and smooth. But most important... Ver mais
A empresa respondeu
We own a travel company and our VIP client had a very short connection in AMS. She would never have made her connecting flight without the assistance of Airssist. They offered a seamless, stress-free... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
airssist offers worldwide Airport VIP Services available for arrival, departure and/or transit flights such as Meet and Greet services, VIP terminal, Chauffeur services, Lounge Access, Security,
Informações de contacto
211764, Dubai, Emirados Árabes Unidos
- +97144561940
- concierge@airssist.com
- airssist.com
4,6
Excelente
101 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Elderly assistance
We recently made use of Airssist’s assistance service at OR Tambo for my elderly dad, and I honestly cannot recommend them highly enough.
From start to finish, the experience was seamless and incredibly reassuring for our family. Traveling can be overwhelming, but knowing that my dad was in such capable and caring hands made all the difference.
A very special mention must go to Tumiso, who was absolutely exceptional. He was patient, kind, and attentive throughout — assisting my dad every step of the way, from arrival to check-in and beyond. His calm and respectful manner put my dad at ease immediately, and it gave us great peace of mind knowing he was being looked after so well.
This level of service goes far beyond just logistics — it’s about genuine care and human connection, and Tumiso truly embodied that.
Thank you to Airssist for such a professional and compassionate service. We will definitely be using them again.
15 de abril de 2026
Opinião espontânea
Gold class performance with heart
Airssist has been helping me for years in my travelling. They are the most professional agency with a golden heart. Often they have assisted me in unusual situations, which were not predicted earlier, and have always ensured my and my guests. I donot ever look beyond them. they are superb.
20 de março de 2026
Opinião espontânea
Best service
"Thanks for the great service and support. Highly recommended, especially when traveling with small children and kids. Price and performance are spot on! We'll be back, see you soon...." 👍
22 de março de 2026
Opinião espontânea
Airssist is my go-to for VIP services…
Airssist is my go-to for VIP services because of their speed and responsiveness. A perfect example of their dedication was when they secured a VIP Terminal spot at Munich Airport for me last 12 October 2025, despite it being fully booked.
Their rates reflect the high quality of service they provide. They truly handle everything from A to Z! I don't even have to worry that I might miss anything coz they will remind you a day before of your dedicated service with complete details. Like superb service! Love you guys! Keep up the good work!
12 de outubro de 2025
Opinião espontânea
Resposta da airssist
Thank you so much for your heartfelt feedback! We’re truly honored to be your go‑to choice for VIP services. Our team is thrilled to know that our speed, responsiveness, and dedication made such a difference—especially in securing a VIP Terminal spot at Munich Airport during a fully booked period. We’re equally glad that our reminders and detailed coordination helped make your travel completely worry‑free. Your trust and kind words mean the world to us. We can’t wait to continue supporting your journeys with the same A‑to‑Z care you’ve come to expect!
I have used the service multiple times…
I have used the service multiple times for my mom and it had been a wonderful experience every time. The greeter had been super helpful and friendly
7 de fevereiro de 2025
Opinião espontânea
Resposta da airssist
Thank you for sharing your experience and for trusting airssist to assist your mom on multiple occasions. We’re delighted to know that our greeters have consistently provided helpful and friendly support, making each journey smooth and enjoyable. Your continued confidence in our service means a lot, and we look forward to being there for your family’s future travels.
The courtesy and support that airssist…
The courtesy and support that airssist provides has made my international arrivals and departures easy and safe.
I am a grateful client who looks forward to a continued relationship.
19 de janeiro de 2026
Opinião espontânea
Resposta da airssist
Thank you for your kind words and for trusting airssist with your international arrivals and departures. We’re delighted to know that our courtesy and support made your journeys easy and safe. Your loyalty means a great deal to us, and we look forward to continuing to provide you with seamless airport experiences every time you travel.
Airssist Provides Expert Airport Concierge Services
Airssist provides professional airport concierge services. We relied on Airssist to maneuver EZE — both when arriving and departing. The greeters were friendly and expertly guided us through the airport experience. We waited on no lines. I would highly recommend this company for airport concierge services. This premium service was worth the cost.
9 de janeiro de 2026
Opinião espontânea
Resposta da airssist
Thank you so much for sharing your wonderful experience at EZE with airssist! We’re delighted to hear that our friendly greeters made your arrival and departure smooth, stress-free, and line-free. Providing premium concierge services that truly add value to your journey is exactly what we strive for, and your recommendation means the world to us. We look forward to welcoming you again on your future travels!
Wonderful experience
Wonderful experience. highly recommended for business trips
15 de novembro de 2025
Opinião espontânea
Resposta da airssist
Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience and that our service met your expectations for business travel. Your recommendation means a lot to us, and we look forward to welcoming you again on future trips!
Great service and great staff.
Great service and great staff.
1 de novembro de 2025
Opinião espontânea
Resposta da airssist
Thank you for your feedback! We're glad to know everything met your expectations. At airssist, we strive to deliver smooth and reliable service every time. Looking forward to assisting you again on your next journey! ✈️😊
Resposta da airssist
Thank you for your feedback! We're glad to know everything met your expectations. At airssist, we strive to deliver smooth and reliable service every time. Looking forward to assisting you again on your next journey! ✈️😊
very professional service and really…
very professional service and really very helpful staff.
Highly recommended
13 de novembro de 2025
Opinião espontânea
Resposta da airssist
Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our service professional and our team helpful. At airssist, we’re dedicated to delivering seamless, personalized experiences, and your feedback truly motivates us to keep raising the bar. We look forward to assisting you again on your future travels! ✨✈️
My experience with Airssist was…
My experience with Airssist was excellent! The service was smooth and well-organized, and the team was very professional and friendly. They made the whole airport process so much easier and stress-free. Highly recommend Airssist for anyone looking for a comfortable and hassle-free travel experience! ✈️👌
31 de outubro de 2025
Opinião espontânea
Resposta da airssist
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with airssist was smooth, well-organized, and stress-free. Our team takes great pride in delivering professional and friendly service, and it means the world to know we made your journey more comfortable. We truly appreciate your recommendation and look forward to welcoming you again on your next trip! ✨
Resposta da airssist
Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and quick response. At airssist, we’re committed to making every journey smoother and more personalized. We look forward to assisting you again soon!
Do not use it. No service, no refund
UPD to the reply from air assist: yes, the refund can take up to 7 days to SHOW on the card, by mine take actually 7 days (5 working days) to PROCESS it. And only after I left a review here. This was the problem, as well as no-one was replying to my messages.
They accepted a service that does not exist at the airport, tool payment for it (over 1000 USD). But service was never confirmed, and when asked over WhatsApp it turned out that service at requested airport was canceled. Now it’s been over a week of me asking for a refund. I get message from agent on duty that my message is received and accounting will answer….but no answer from accounting and no refund.
30 de outubro de 2025
Opinião espontânea
Resposta da airssist
Dear Alina,
As an online marketplace, airssist list the services of service providers from airports all over the world. Service description, availability, prices and inclusions can be changed from time to time, and the service provider may not update their listing on timely manner. Thus, occasionally, we are not able to confirm a service listed on our website. Of course, when that happens, we immediately notify the client, and we refund any payment made. Refunds can take up to 7 working days to reflect back to the client credit card, as this is a process that is subject to bank processing and is beyond airssist control. Of course, all above is mentioned clearly in airssist terms and conditions, which are sent to the client for review and approval before confirming the service. Your refund has been made, and it’s already reflected in your credit card while ago. We appreciate your feedback, and we will do our best to improve our service levels, transparency and communication with our clients.
Thanks & Regards
Hands down the best airport assistance…
Hands down the best airport assistance we've ever had.
From start to finish excellent.
Thankyou
3 de outubro de 2025
Opinião espontânea
Resposta da airssist
Thank you so much! We're thrilled to hear everything went perfectly. It was our pleasure to assist you from start to finish
This is the most crooked company I have…
This is the most crooked company I have ever dealt with. Choose another reputable company. They fleeced me knowingly out of $350.00 with n o service
22 de outubro de 2024
Opinião espontânea
Resposta da airssist
Dear Paul, Allow us to clarify that the cancellation of services you requested is already within the cancellation terms which include fees( for short notice ). In accordance with the terms and conditions that you reviewed and accepted prior to making your reservation, cancellations that occur after the specified time frame are subject to a cancellation charge.
As an online marketplace, we work with top service providers depending on specific terms and conditions to honour the service commitments, so these terms are imposed on us from our service providers. Once a service is booked, multiple arrangements are immediately made, such as hiring a greeter and securing additional services to ensure everything is prepared for your experience. When cancellations occur in short notice, we remain responsible for covering these costs, which is why the cancellation fee is applied, as clearly stated in our terms and conditions.
We truly value our customers and aim to provide a positive experience. We understand your frustration and strive to maintain transparency and fairness in our processes.
If you have any further questions, please don’t hesitate to reach out.
Thanks
We needed to arrange travel assistance
We needed to arrange travel assistance, and booking was super easy. The customer service was great—very easy to talk to and ready to provide all the instructions we needed. Because of that, my sister’s meet-and-greet went smoothly.
19 de dezembro de 2024
Opinião espontânea
Resposta da airssist
Many thanks for your review!
Excellent customer service
Excellent customer service! Airssist is very responsive and detailed oriented, including confirming every reservation detail. I highly recommend them. 5 stars!
30 de setembro de 2024
Opinião espontânea
Resposta da airssist
Thank you so much for the wonderful review! we are so glad to hear that airssist was able to make your transfer go so smoothly. Providing a seamless and effortless airport experience is our top priority. Stay Safe
San Francisco to Paris with a dog
I travelled from San Francisco to Paris with my border collie dog in the hold. The service from Airassist was awesome, from start to finish. Booking the service was easy and smooth. But most importantly, the service I received when I landed at CDG was exceptional. My greeter was very professional, very friendly and very helpful with getting my dog’s crate and my luggage from the terminal to my waiting car. I highly recommend this service.
30 de maio de 2024
Opinião espontânea
Resposta da airssist
Many thanks for your review!
Resposta da airssist
Many thanks for your review!
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