airssist Opiniões 

106
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Airssist is my go-to for VIP services because of their speed and responsiveness. A perfect example of their dedication was when they secured a VIP Terminal spot at Munich Airport for me last 12 Oct... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Airssist has been helping me for years in my travelling. They are the most professional agency with a golden heart. Often they have assisted me in unusual situations, which were not predicted earlier,... Ver mais

Classificada 5 em 5 estrelas

I travelled from San Francisco to Paris with my border collie dog in the hold. The service from Airassist was awesome, from start to finish. Booking the service was easy and smooth. But most important... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The service provided when I arrived at Capetown airport was absolutely excellent and I was guided through passport check and all other points so fast which was a great experience too. Everything was t... Ver mais

Informações sobre a empresa

  1. Companhia aérea

Escrito pela empresa

airssist offers worldwide Airport VIP Services available for arrival, departure and/or transit flights such as Meet and Greet services, VIP terminal, Chauffeur services, Lounge Access, Security,


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(106)

12 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We needed to arrange travel assistance

We needed to arrange travel assistance, and booking was super easy. The customer service was great—very easy to talk to and ready to provide all the instructions we needed. Because of that, my sister’s meet-and-greet went smoothly.

19 de dezembro de 2024
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Resposta da airssist

Many thanks for your review!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Airssist is very responsive and detailed oriented, including confirming every reservation detail. I highly recommend them. 5 stars!

30 de setembro de 2024
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Resposta da airssist

Thank you so much for the wonderful review! we are so glad to hear that airssist was able to make your transfer go so smoothly. Providing a seamless and effortless airport experience is our top priority. Stay Safe

Classificada 5 em 5 estrelas

San Francisco to Paris with a dog

I travelled from San Francisco to Paris with my border collie dog in the hold. The service from Airassist was awesome, from start to finish. Booking the service was easy and smooth. But most importantly, the service I received when I landed at CDG was exceptional. My greeter was very professional, very friendly and very helpful with getting my dog’s crate and my luggage from the terminal to my waiting car. I highly recommend this service.

30 de maio de 2024
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Resposta da airssist

Many thanks for your review!

Classificada 5 em 5 estrelas

Great service in Riyadh Airport!

Thank you Airssist Team for providing a great assistance to my sister and my father who is senior citizen during their arrival at Riyadh Airport. It was their first time in Saudi Arabia and they are quite anxious, but the service made it easier and smooth for my family. Will surely recommend your service to my colleagues and friends.

5 de março de 2024
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Resposta da airssist

Thank you so much for taking the time to share your positive feedback about the excellent service you received at the airport. We are thrilled to hear that your experience was nothing short of exceptional.

Classificada 5 em 5 estrelas

Great communication

Great communication, very happy with their greeters and VIP rooms services that I have already used in Barcelona, Madrid and Miami.

29 de maio de 2024
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Resposta da airssist

Thank you for the positive feedback! I'm glad to hear that you've had great experiences with our greeters and VIP room services across multiple locations. Providing top-notch customer service and ensuring a seamless, comfortable experience for our VIP guests is a top priority for us.

Classificada 5 em 5 estrelas

Airssist made our transfer so smooth…

Airssist made our transfer so smooth and effortless! We will use this service in the future and recommend to all of our friends and fellow travelers!

15 de maio de 2024
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Resposta da airssist

Thank you so much for the wonderful review! we are so glad to hear that airssist was able to make your transfer go so smoothly. Providing a seamless and effortless airport experience is our top priority. Stay Safe

Classificada 5 em 5 estrelas

Airsisst - Professional and secure

Airsisst offers continued professional and reliable transfers. Their service response is prompt and I trust their team with travel requirements as we transfer into new regions.

24 de maio de 2024
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Resposta da airssist

Thank you so much Julia for taking the time to share your positive feedback about the excellent service you received at the airport. We are thrilled to hear that your experience was nothing short of exceptional.

Classificada 1 em 5 estrelas

Needed help from the drop-off point at…

Needed help from the drop-off point at LGW with 2 heavy suitcases to the BA check-in desk.

With no shame they quoted £410 (Public price) or special 'discount' price of £337.50

Unbelievable rip-off

Update for response from Airssist:

My apologies for getting the information wrong, I had not read your small print:

The charges I mentioned above increase by 50% if a weekend service is required, so just £504 for the 'discounted price'.

Also this fee only covers 1 person with a maximum of 2 cases. So, if you are an old couple with anything from 1 to 4 cases, the charge is then over £1,000.

Therefore double rip-off.

Sometimes, Airssist, it is better to leave reviews alone, rather than trying to bat them away with mitigation and denial, you only make things worse for yourselves. Want to double down? I have more....

16 de maio de 2024
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Resposta da airssist

Dear RA,
You requested a porter service, and our team explained that we do not offer it as a standalone service, and it is included as part of our Meet and Greet service.
Accordingly, the price we quoted you is for VIP airport Meet and Greet service, specifically tailored to your needs.
It's important to emphasize that our prices are meticulously designed to mirror the exceptional quality and exclusivity of our VIP services. Rest assured; every aspect of our pricing structure is carefully considered to ensure that you receive fair value for the unparalleled experience we offer.
We look forward to the opportunity to serve you soon and provide you with the outstanding value of our services. Thank you once again!

Classificada 5 em 5 estrelas

Excellent service in Cairo airport

Excellent service in Cairo airport, thank you!

23 de abril de 2024
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Resposta da airssist

Thank you so much Peggy for taking the time to share your positive feedback about the excellent service you received at Cairo airport. We are thrilled to hear that your experience was nothing short of exceptional.

Classificada 5 em 5 estrelas

Vacation starts in the Airport

This was the 2nd time I have used Air Assist and it is a must for starting your trip in a welcoming easy way!

After a total of 32 hours of travel seeing Air Assist driver with my name on the sign once I got off the plane was wonderful. He carried my luggage, guided me through the process of getting my Visa On Arrival, helped me fill out customs form on my phone so I could pass through easy and after immigration he had contacted my driver and walked me to their car.

It was SO EASY!

2 de abril de 2024
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Resposta da airssist

Thank you so much for taking the time to share your experience with airssist. We greatly appreciate your continued trust in our services and are thrilled to hear that we have met your expectations once again. Stay safe

Classificada 5 em 5 estrelas

My wife and her sister had an amazing…

My wife and her sister had an amazing experience and could mange to complete all formalities seamlessly and quick . Without the service from Airssist they would have been completely lost and tired being Senior Citizens.
I would be their client for future trip of our family and company .

11 de fevereiro de 2024
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Resposta da airssist

Thank you so much for taking the time to share your wonderful experience with airssist. We are delighted to hear that your wife and her sister had an amazing time and that our services made their trip so much easier.

Thank you once again for choosing airssist, and we look forward to welcoming you and your family back soon.

Classificada 1 em 5 estrelas

False information on their website

False information on their website, you can’t claim tax at the airport and they can’t assist you, so be careful.

25 de janeiro de 2024
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Resposta da airssist

We are sorry to read your review. airssist is not a tax consultant, but a platform for airport meet and greet service providers. We are able to assist you in your VAT reclaim service in the airport but only when you book airport meet and greet service with us, as our greeter in the airport will assist you in all the formalities, including the VAT reclaim, providing it’s available. As we’re an online marketplace covering most of the airports around the world, the scope, range and availability of our services change from time to time depending on the various service providers on our platform and the airport regulations. Our company is not managing the airport, and we’re not a service provider ourselves. We have clarified this to you, and you decided not to book a service from us, as you didn’t like the scope of service and price, which is your full right for sure.

Classificada 5 em 5 estrelas

Our company uses Airssist regularly

Our company uses Airssist regularly to improve and enhance our customers airport experience. From VIP lounges, lounges, meet and greet and limousine service Airssist never let us down. I recommend it to any corporation looking for a one stop shop to support their employees and customers at any airport worldwide. Airssist buys you peace of mind, elevated experience and significantly improved waiting time at the airport.

5 de novembro de 2023
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Resposta da airssist

Thank you for taking the time to share your positive experience with airssist. We are thrilled to hear that our services consistently enhance and improve your customers' airport experience. It is our mission to provide top-notch assistance and ensure that every interaction with our team leaves a lasting impression.

Classificada 5 em 5 estrelas

I am really exited of the services

I am really exited of the services. Time of reaction of staff was very quick, very helpful, absolutely professionals !!!!

31 de outubro de 2023
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Resposta da airssist

Thank you Teodora, We truly appreciate your kind words and your trust in our services.

Classificada 5 em 5 estrelas

Submitted an urgent request and obtained immediate support

Submitted an urgent request on Oct 15 at 9:06am for Meet & Greet service at 10:10am (same day) at Heathrow and obtained an immediate response for assistance. By 9:50am they had been able to assign a greater to assist given very short layover between two international flights.

15 de outubro de 2023
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Resposta da airssist

Thank you so much for taking the time to share your positive experience and leaving such a fantastic review on Trustpilot! We truly appreciate your kind words and your trust in our services.

Classificada 5 em 5 estrelas

Excellent service

Due the the Luton fire, our guest had to take an alternative flight at the last minute and airssist was able to switch the service to the new arrival.

11 de outubro de 2023
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Resposta da airssist

We really appreciate you giving us a perfect rating. Stay Safe !

Classificada 5 em 5 estrelas

Quality service

Quality service, 24/7 support, helpful staff!

17 de agosto de 2023
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Resposta da airssist

We really appreciate you giving us a perfect rating. Thank you for the great feedback about our service.

Classificada 5 em 5 estrelas

BEST SERVICE EVER WITH AIRSSIST

Very convenient service for solo travelers to skip the long immigration queue

19 de julho de 2023
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Resposta da airssist

Thank you so much for taking the time to leave us a 5-star review. We're so glad you had a positive experience with our service.

Classificada 5 em 5 estrelas

Best service at LHR AIRPORT with Efficient Team

Thank you Airssist for providing the best service for my sister at LHR AIRPORT. We're glad that we booked the service as she doesn't need to navigate the airport on her own. The greeter was so friendly who secured the buggy for her. Once again, thank you so much Airssist Team. We will ensure to travel with your services to all airports from now onwards.

10 de julho de 2023
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Resposta da airssist

Thank you for your review! We're delighted to hear that you had a great experience at LHR with airssist. Our goal is to make travel as seamless and stress-free as possible, and we're glad that we were able to help you with your travel needs.

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