Ajet Opiniões 

I attempted to check in online well before my flight, but the website repeatedly failed when I tried to enter my UK immigration share code. Because of this, I had no choice but to go to the airport to check in.

I arrived at the check-in desk before the published check-in closing time, yet I was refused check-in. I explained that I had been prevented from checking in online because of what appeared to be an issue with AJet’s system, but no one was willing to investigate or help.

Instead of offering a reasonable solution, I was told I would have to pay even more money to be rebooked. I couldn’t afford the additional charge, and my request for a refund was refused, leaving me stranded at the airport.

This has caused me a massive financial loss. Not only did I lose the money I paid for my original flight, but I was also faced with the cost of buying a new ticket and dealing with unexpected travel expenses. The entire situation has been incredibly stressful and has left me significantly out of pocket.

The whole experience left me feeling that the priority was taking more money from customers rather than helping them when something went wrong. The customer service was dismissive, the support was non-existent, and I will never choose AJet again. I strongly advise anyone considering flying with this airline to think carefully before booking.

Ajet did it again. Stay away from this airline if you’re smart. We booked a transit flight and they didn’t wait for the connected flight. Their response was: we waited exactly 2 minutes for you 🙃. 2 minutes!! We were there 17 min before departure but the first flight was also from Ajet. 2 months ago there was another problem and we had to change 3 airplanes because of problematic planes!! My advice: STAY AWAY.

Very Disappointing Experience with Turkish AJet Airlines

After nearly 40 years of international travel with various airlines, including PIA, Saudi Airlines, Emirates, AirAsia, and others, this was the first time I experienced such poor service.

My wife and I were traveling from Cyprus (ECN) to Madinah via Ankara on AJet Turkish Airlines. When passengers started boarding, we discovered that several seats had been double-booked. Passengers who were already seated were confronted by others holding boarding passes for the exact same seats. This created confusion and delayed the flight even further.

As a result of the delay, we missed our connecting flight. Instead of providing proper assistance, the airline left us stranded at the airport for approximately 24 hours. Since we did not have a Turkish visa, we were told they could not provide hotel accommodation outside the airport.

My wife (60 years old) and I (67 years old) were forced to spend an entire day and night sleeping on benches in the terminal. No resting room, lounge, or suitable accommodation was offered. However, the food vouchers were provided, although minimal but adequate considering the circumstances.

What disappointed me most was the complete lack of care for elderly passengers. A missed connection caused by the airline's own operational issues should not result in passengers being left to suffer for 24 hours without proper facilities.

Similar incident occurred with my elder brother who was traveling by Turkish Airlines from Germany to Pakistan via Istanbul.

Unfortunately, this was one of the worst travel experiences of my life. I hope the airline improves its handling of delayed and stranded passengers, especially senior citizens.

⭐ 1/5

We experienced serious inconvenience during the Bucharest – Ankara flight on April 13, 2025, due to both the treatment we received at the airport and the handling of our complaint afterward. Our reference number in the AJet feedback system is: VF-873576.

Despite having a total baggage allowance of 28 kg and our baggage not exceeding this limit, AJet staff at the airport claimed that the cabin baggage exceeded the 8 kg limit by 3 kg and insisted it had to be checked in. They then counted it as a "second bag" and stated that my girlfriend would not be allowed to board unless she paid 30 Euros. She was effectively forced into making this payment. In subsequent phone calls with AJet customer services, representatives themselves confirmed that this practice was inconsistent with the company’s own policy.

During the payment process, an even more serious issue arose. My girlfriend attempted to pay with her ING Romania card, and although the transaction clearly showed as completed in her mobile banking app, the staff refused to accept it on the grounds that no receipt was printed. The same situation repeated itself on a second attempt. She then made a third payment using her Revolut card, which was accepted. The staff told her the first two transactions would be “cancelled automatically by the system,” which turned out to be false. Two days after the flight, she noticed that a total of 60 Euros had been deducted from her ING account. In total, 30 Euros were collected in a manner that contradicts the company’s own policy, and 60 Euros were charged as duplicate, entirely unjustified payments.

Following this, we submitted a formal complaint through AJet’s feedback form on April 20th, under reference number VF-873576. Over the course of nearly 1.5 months, I called the customer service line more than 10 times. Every single time, I was told “we have forwarded your request to the relevant department and marked it as urgent.” At least 5 different representatives opened new email tickets, yet no concrete response was ever provided, no clear information was shared about the status of the case, and no refund was processed. While even a small bus company can resolve a simple erroneous charge within a few hours, AJet’s failure to address an obvious duplicate charge of 60 Euros over 1.5 months presents a completely unacceptable picture.

For all these reasons, I am demanding the immediate refund of the 60 Euros wrongfully deducted from the ING Romania account, as well as the refund of the 30 Euros that were collected under duress and in a manner confirmed by AJet’s own customer service representatives to be contrary to company policy. I also expect a written apology from the company and a detailed explanation regarding the incorrect application, the misinformation provided, and the prolonged lack of response.

Can't issue digital boarding pass, "it's not availble in this airport". While i got a digital boarding pass many times before in this airport.

Incompetent to the max. i would never recommend flying with them, please just pay a little bit more.

Vlucht was geannuleerd meer dan 14 uren in de luchthaven vastgezeten voor een hotel te krijgen en met twee uren slaap terug moeten vliegen een ramp!!!

Ik snap de slechte ervaring die mensen hebben gehad echt niet. Ik heb helemaal geen problemen gehad, alleen dat ik mijn naam verkeerd had ingevuld. Ook dat is netjes opgelost met de klantenservice van ajet, daarbij heb ik zelfs snachts gebeld en ook toen stonden ze bereid om me te helpen en ze zijn altijd vriendelijk geweest. Mensen verwachten van een low budget maatschappij 5 sterren vip behandeling, schandalig.

Bloqué avec ma famille à dubai suite aux événements connus ! Annulation de notre vol, pas de propositions d'un nouveau vol. Ils nous laisse littéralement dans la galère sans savoir quand on pourra rentrer chez nous ! Fuyez cette compagnie elle est vraiment mauvaise !

I am posting this to document my experience clearly.
On the day of travel, I was first told that my connection was “at risk” and that I may not make it. I explained that if any delay caused a missed connection, the airline would need to provide re-routing.
Following consultation with a manager, I was then informed that the flight was cancelled. This statement is recorded.
Relying on that information, I accepted a refund and arranged alternative travel at significant personal expense.
I later discovered that the flight had in fact operated (it was delayed, not cancelled), and tickets continued to be sold. When I called back, I was informed the flight was delayed rather than cancelled.
The discrepancy between what I was told and the operational reality resulted in approximately £400 in additional costs.
This matter is under formal dispute. I would strongly advise passengers to independently verify flight status where possible.

I am writing to share a very disappointing experience on flight VF1987 from Istanbul to London Stansted (10:35am departure, 11:45am arrival).

I have been a frequent traveler for many years and have never encountered such unprofessional and aggressive behaviour from a member of cabin crew. Throughout the flight, the flight attendant, Taner, repeatedly shouted at passengers in a demeaning and confrontational manner. There was no courtesy, no professionalism, and no basic respect shown — not even simple “please” or “thank you.”

During the flight, I was abruptly woken up by the flight attendant physically poking me in the head and aggressively demanding that I return to my assigned seat. Earlier, another passenger had taken my seat, and I had already informed the crew, which is why I had relocated. Despite calmly explaining this, I was treated in a hostile and disrespectful manner.

When I objected to the way I was being spoken to and attempted to record the interaction for my own protection, the situation escalated further. He raised his voice and physically blocked my phone to prevent me from filming.

Unfortunately, I was not the only passenger subjected to this behaviour. Several others were addressed aggressively, whether they were attempting to use the restroom or simply moving within the cabin. The overall atmosphere created by this crew member was intimidating and uncomfortable.

What was particularly concerning was that when I raised the issue with other crew members, they defended his conduct without having witnessed the interaction themselves.

This level of behaviour is completely unacceptable in any customer service environment, especially in aviation where professionalism and respectful communication are essential. No passenger should feel intimidated, disrespected, or physically touched in an aggressive manner.

I sincerely hope the airline investigates this matter thoroughly, as this experience does not reflect the standards passengers should expect.

Terrible service, I've never experienced worse. The flight was delayed for almost a day. We spent five hours at the airport, chaos, no one knew anything, and one bus picked up passengers every 90 minutes all night. No water, no meal vouchers. Even though Pegasus, in the same situation, immediately took all the passengers to their hotels and brought water. If you want to ruin your trip, this is the place to go!

Dubai ISt 28 Dec Ajet VF144
PNR 3KT8S2
E TICKET NUMBER 204-6393639118
Ist ALG AJET VF273
PNR 3KT8S2
ETICKET NUMBER 204-6393639118
Worst company ever wheelchair was provided only in Dubai while am pregnant. Their flight from turkey to Algiers was delayed made me miss Algeria domestic flight the luggage took three hours then one of the branded cases was missed they left it in turkey. They ignored my multiple requests for help. No answer rudeness my meds r there and am left without pregnancy clothes nd meds they tell me to pick it up from Algiers while am 7hours drive far from it I live in the east spoke to ajet agent via common call with trip.com whom I booked from nd the guy offers to contact Algiers bureau nd request they deliver to me instead of apologizing for the late luggage nd the terrible treatment for a pregnant lady he tells the lady of trip dot com about me while am there she should be calling me very disrespectfully saying it while am present he even told me I am speaking with her not you. I donno what can of gangster company is that o do not recommend the same experience to this day since the 28th of December they lost my case no apology whatsoever no contact am still without my case m.

Zijn harteloze mensen! Tijdens het inchecken om in het vliegtuig te gaan werden we aan de kant gezet om te betalen voor bagage. Eerder was ons bagage al goedgekeurd, maar we moesten 50 euro per persoon betalen. Omdat we uit het buitenland komen werkte de bankpas niet. Dus werd een e-mail verstuurd, wat er lang duurde om te versturen, we werden compleet verwaarloosd en de mensen deden erg gemeen! We werden niet goed geholpen! De bankpas lukte niet en we hadden geen genoeg contant geld bij ons, wat ze daarom niet accepteerden! Uiteindelijk mochten we het vliegtuig niet meer binnen, ookal hadden we nog tijd! Dit is complete bull shit! De mensen zijn super onbeschoft, harteloos en waardeloos! Vlieg niet met ajet. Betaal beter voor een wat duurde vlucht dan dat je met ajet gaat!

Témoignage complet – Expérience avec AJet (vol VF10)

Je souhaite partager mon expérience récente avec la compagnie AJet (ex-AnadoluJet) afin d’informer d’autres voyageurs et d’alerter sur des pratiques qui m’ont causé un stress important.

Contexte
• Vol : VF10
• Trajet : Paris Charles-de-Gaulle (CDG) → Istanbul Sabiha Gökçen (SAW)
• Billet acheté via Expedia

⸻

1) Impossibilité de check-in en ligne

Le check-in en ligne était impossible en raison d’une erreur de genre (affiché “male” au lieu de “female”) dans le système de la compagnie.
J’ai :
• contacté Expedia (qui m’a indiqué que le problème ne venait pas d’eux),
• contacté la compagnie aérienne,
• rempli un Feedback Form comme demandé.

La compagnie m’a répondu que l’erreur avait été corrigée, mais le check-in restait impossible.
On m’a alors demandé de me présenter très tôt au comptoir d’enregistrement pour régler la situation.

⸻

2) Présentation anticipée au comptoir et surbooking

Je me suis présentée très tôt au comptoir d’enregistrement, conformément aux instructions de la compagnie.
À ce moment-là, l’agente m’a indiqué que j’avais été « sélectionnée par le système » en raison d’un surbooking du vol.

Il m’a été précisé que je n’avais pas le choix, que l’enregistrement ne pouvait pas être effectué immédiatement et que je devais attendre jusqu’à 12h45 pour savoir s’il restait une place disponible, alors que le vol était prévu à 13h45.

Mon enregistrement n’a finalement été effectué qu’à 13h00, après plus de deux heures d’attente, ce qui a généré un stress important et une incertitude quant à l’embarquement.

⸻

3) Attente forcée et traitement inéquitable
• Une autre passagère était dans une situation similaire, mais elle a pu choisir avec un autre agent, ce qui n’a pas été mon cas.
• J’ai eu très peu de temps pour passer les contrôles de sécurité et rejoindre la porte d’embarquement, ce qui m’a obligée à courir pour ne pas manquer le vol.

⸻

4) Valise cabine imposée en soute et endommagée

En raison du surbooking et du retard dans mon enregistrement, ma valise cabine a été imposée en soute faute de place en cabine, sans que cela corresponde à mon choix initial.

À mon arrivée, j’ai constaté que ma valise avait été endommagée (cassée). Ce préjudice matériel est directement lié à la gestion du surbooking et à l’enregistrement tardif imposé par la compagnie.

⸻

5) Démarches après le vol

J’ai déposé deux réclamations officielles via le Feedback Form de la compagnie :
• la première concernant l’erreur de genre et le check-in,
• la seconde concernant le surbooking, l’attente forcée, le stress et la valise endommagée.

À ce jour, la seconde réclamation n’a pas encore reçu de réponse.

⸻

6) Conclusion
• Je n’ai jamais renoncé à mon voyage et j’ai finalement voyagé sur le vol initial VF10.
• Toutefois, les conditions ont été extrêmement stressantes, avec :
• un refus initial d’enregistrement,
• une mise en attente forcée,
• une valise cabine imposée en soute et endommagée,
• un manque de transparence et d’organisation de la part de la compagnie.

Je partage ce témoignage afin que d’autres voyageurs soient informés et puissent anticiper ce type de situation.

Ich habe die Flüge für meine Eltern gebucht. Aus gesundheitlichen Gründen konnten sie den ersten Hinflug nicht in Anspruch nehmen und haben einen neuen Hinflug gebucht.

Der Rückflug blieb unverändert.

Am Flughafen wurden sie beim Rückflug gezwungen neue Tickets zu kaufen, da die Tickets storniert seien.

Das war nie der Fall und ich bekam keine dahingehenden Informationen.

Auf meine Beschwerde hieß es, sie seien doch zurück geflogen.

Ja, ihr Genies, mit neuen teuren Tickets im halbleeren Flugzeug.

Auffällig ist, erst sollte es klappen, dann wurde die Mitarbeiterin ins Büro gerufen und dann war es komischerweise storniert.

Hinzu kommen permanente Flugzeitänderungen.

Wir werden rechtlich vorgehen.

Nie wieder AJet.

Worst experience ever, waited for more than 2 hours to learn that my flight is cancelled and the new one was 4 hours later.

DO NOT BOOK WITH AJET. The flight we took booked by AJet was from Antalya-Istanbul-Stansted. AJet booked our connecting flight, and upon arrival in Istanbul we were told we “missed” our boarding connection even though they were booked together by the airline…
We were then rebooked onto the a next flight which was due to depart 7 HOURS LATER! Staff were exceptionally rude and if you are an English speaker good luck because you will not understand a thing and be left even more confused. Staff offered us one free meal from a list and told us no compensation would be allowed. This just highlights the poor coordination on Ajets flights which could have been avoidable. DO NOT BOOK WITH THIS AIRLINE. PASSENGERS BE CAUTIOUS.

On Wednesday, October 15, 2025, around 03:00 a.m., I experienced a serious issue at the Ajet sales office in Gaziantep Airport in Turkey. Despite making the payment successfully by credit card, Ajet failed to issue my flight ticket.

After contacting Ajet online customer service, I was told there might be a “system update or maintenance” and was directed to resolve the issue at the Ajet sales desk in the airport.

When I explained the situation to the sales staff, I was met with indifference and rudeness. As I tried to defend my rights as a customer, the conversation escalated into a verbal confrontation, eventually requiring the involvement of the police. From the staff’s own statements, it became clear that Ajet had oversold tickets, which explained why my ticket had not been issued, yet tickets for the same flight were still being sold on Ajet’s website at that very moment.

Customers should not bear the cost (in time, stress, or money) of a company’s profit-driven errors. This incident clearly shows that Ajet Airlines lacks an effective solution plan for such problems.

Additionally, the attitude and communication style of the staff demonstrated that they are either not properly trained in customer service, or Ajet as a company tolerates such behavior as part of its internal culture.

I am currently pursuing my legal rights to seek compensation for the financial and emotional damage caused, and I strongly urge Ajet to take disciplinary action and provide proper training for the personnel involved, so that no other passengers experience similar mistreatment in the future.

I kindly request that my financial and emotional losses resulting from being unable to complete my scheduled flight be taken into serious consideration.

Ændringer af fly tid for en anden gang, og plus istedet for man skal vente transit en time og 5 minutter, så skal man vente i 5 timer i sabiha lufthavn , den er så dårlig 😡

I would give 0 if there's such option. This organization lost my baggage, but delivered it after 2 days to my home, but with missing medicines. People who handled it simply stole it from my bag. Utterly disgusting organization. Never again ajet. Better to pay a bit more and have a piece of mind.