Albatros Expeditions Opiniões 

49
TrustScore: 2 em 5

2,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Captain is a tyrannical greedy thief who seizes personal items off of passengers who don't want to pay extortionate prices for internet under the guise of staff and passenger safety. All lies. If... Ver mais

Classificada 3 em 5 estrelas

Ocean Albatros (ship): 8 day expedition cruise 16.8.-23.8. Disko Bay, Greenland. Overall good experience, beautiful places. One negative thing: our luggage got lost when we left. Not well organize... Ver mais

Classificada 1 em 5 estrelas

This company is disgusting, they want you to use their slow a$$ wifi, they wont let you bring your own internet, they say it interferes with their ship, when it has been proven many many times that it... Ver mais

Classificada 5 em 5 estrelas

Disco Bay 8 days Aug 16 through August 23. As it My first ever cruise, I was little hesitant. However, I had a great experience on the Ocean Albatros. The facilities were very clean, the food choices... Ver mais

Informações sobre a empresa

  1. Operador turístico

Escrito pela empresa

Leading Expedition Cruise Company. Let us take you to the most isolated and pristine regions of the planet, on modern purpose-built vessels with true Scandinavian spirit, style, and comfort. Here at Albatros Expeditions and Travel Group, we have been offering expeditions to the most remote regions of the world since 1985. We are a pioneering, cruise operator offering exceptional experiences onboard our modern, state-of-the-art fleet. Join us for the trip of a lifetime and experience it all with our Scandinavian hospitality! We are proud to introduce two of the most advanced ships in our fleet with their award-winning facilities and itineraries, Ocean Victory and Ocean Albatros. You might think our vessels look a little different. That's because they are. Experience with us!


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

49 opiniões

5 estrelas
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(49)

10 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Very disappointing 12 day cruise in…

Very disappointing 12 day cruise in Svalbard, Jan Mayen, Greenland, and Iceland. July 2023 cruise did not stop at anyplace on our itinerary except for one place, Jan Mayen. The prop has been broken on a previous voyage and we did not go anywhere near the ice. We missed a lot of prime viewing spots.

The expedition team were friendly but most had just joined the ship and lectures were not well planned. For a new ship, the did not have internet for staff or passengers the first part of the cruise. They could not even get up to date weather and ice reports. Thewhole trip was disorganized.

Meals were good but they struggled to provide coffee and never had hot chocolate due to no supplies.

I would suggest finding a different cruise line.

19 de julho de 2023
Opinião espontânea
logótipo da Albatros Expeditions

Resposta da Albatros Expeditions

Dear Shana,

Thank you for your review and for joining us on our expedition from Svalbard to Iceland.

I am happy to hear that your stop in the elusive Jan Mayen went well, you enjoyed the food onboard and you find our onboard staff friendly

We are sorry to hear that your cruise did not fully live up to your expectations. You are very welcome to contact our customer service directly if you have any other thoughts or griefs you would like answered.

The ice situation around Northwest Svalbard and Eastern Greenland has as you write, indeed given a lot of changes in itineraries for this season (2023). We pride ourselves in being a safety-first cruise line, never jeopardizing our guests safety. This means that all our itineraries are subject to change due to changes in conditions. On your tour the ice situation dictated a new route, to ensure the possibility to make landings on the eastern part of Greenland (much further south than originally planned) at Tasiilaq. A visit we hope you found interesting, at a very isolated place. Your comments are duly noted, but we will not prioritize differently than conducting our cruises in as safe a manner as the situation calls for, this goes for all involved (staff, crew, guests, ship, wildlife, local inhabitants etc.). We have contacted our planning team and let them know of your grievance in this regard none the less.

We are sorry to hear that you thought the lectures onboard were not well planned. We are very proud of our expedition staff and strive to have great lecturers and a diverse team onboard – that all work to give our guests their very best! We have passed along your comment to our Operations department, that handle our expedition staff onboard.

We have forwarded your note on coffee and hot chocolate to our onboard crew, thank you for notifying us.

We would be very happy to have a second chance to give you an experience of a lifetime on a different itinerary or trip, so if you want to give us the chance, please reach out and we can see what we can do. You are also welcome to reach out to us on Customerservice@albatros-expeditions.com.

Albatros Expeditions Customer Service Team

Classificada 2 em 5 estrelas

Not recommended for solo travelers who…

Not recommended for solo travelers who share cabin space. No "safe" alternative provided in the event of cabin-mate testing positive for covid. No refunds either. Ship administrators not responsive.

31 de janeiro de 2023
Opinião espontânea
logótipo da Albatros Expeditions

Resposta da Albatros Expeditions

Dear Ana,

Thank you for reviewing our voyage.

We are sad to hear that the experience didn’t fully live up to your expectations.

If you are not already in contact with us, please write us at customerservice@albatros-expeditions.com so we can look into your case.

As our COVID-19 policy states, we can only offer the 5 day isolation cabins when available. The only alternative is to stay isolated in the originally assigned cabin, along with anyone that shares the given cabin (close contacts are not isolated, but tested). This policy is standard for most expedition cruise operators at the time of writing.

Best regards,

Albatros Expeditions

Classificada 5 em 5 estrelas

extraordinarily trip

First of all the ship: great construction, spacy decks with a whirlpool (!), modern, nice interior, spacy cabins with balcony, enough place to store all your belongings. The Crew was so helpful and everyone was so friendly, we really felt at home on this cruise. The meals where very tasty and often they where wonderful created on the plates.
The Exploration Team (from around the world) was teaching us with great knowledge and we learned a lot about this pristine world. The Zodiac-Tours where incredibly beautiful amongst icebergs, even when it snows or rains. We where well protected with the gear they gave us (Jackets, Rubberboots, Walkingsticks). My technically interested husband would like to spend more time on the bridge (more than the 15 min. tour). So, all together we had a extraordinarily trip (including the weather and cruising the Drake Passage with only 56 kn winds)! Wish to come again! Thanks to all of you!

21 de janeiro de 2023
Classificada 5 em 5 estrelas

Very educational

Very educational. Knowledgeable and friendly staff. Food service was good. Clean and well maintained rooms ( Gina was great ).
Very good exposure to the continent with adequate landings.
Would have been nice to visit an operating research center, but I can understand why this is not possible with a large group.
I will and have recommended this trip to others.

22 de janeiro de 2023
Classificada 4 em 5 estrelas

Ocean Victory with Albatross

Our time on the Ocean Victory led by the Albatross Expeditions team was incredible. Our time in the Antarctic Peninsula was full of wonderful landings and zodiac cruises -- getting to appreciate the penguins, seals, whales, and all the ice! The expedition team was so knowledgeable, it was great to have experts in everything from the flora and fauna to the history of Antarctic explorers in order to learn even more about the big white, seventh continent. The boat was beautiful and our room was so comfortable.

The planning of our trip was down through a third party travel agency (who were wonderful in every way); however, the two times I reached out directly to Albatross to try and confirm some details, I never received a response. Also, the disembarkation process felt a bit chaotic. The instructions given to passengers were unclear and many people were not sure where to find their luggage. We were also told by Albatross staff their would be luggage storage available for those needing it for the day; however, the busses who took us back to the main lot and the staff at the service center were not familiar with the storage and many passengers had to carry their luggage throughout town for the day until heading to the airport.

22 de janeiro de 2023
Classificada 5 em 5 estrelas

Great experience with Albatros

It´s my second time with Albatros.
Exceptional team. Great guides. Feels like a family.
I have no doubt about recommending Albatros Expeditions. For solo travelers is great. You always find good friends aboard.

9 de novembro de 2022
Classificada 5 em 5 estrelas

We spent 10 days with Albatross on the…

We spent 10 days with Albatross on the Ocean Victory to Antarctica. I cannot state how happy we were with the Albatross staff. Professionals who really love their work and bring skill and enthusiasm every day. You will not be disappointed in any way, I am certain.

31 de janeiro de 2023
Classificada 5 em 5 estrelas

Trip of a lifetime

Great cabin! Nice crew and real good service. The expedition team was a nice and interesting mix of people from all countries and interests (birds, whales, ice, glaciers, sailing, hunters ..). We had really good lectures on this tour. It‘s a really enjoyable trip as long as you can handle the Drake. We would do it all over again! Antarctica is worth that long way! We saw a lot of animals, but also the landscape itself was so beautiful! We always had enough time to enjoy the landings and zodiac cruises! Usually there was no rushing. All in all it was busy but relaxing at the same time. Thanks for this awesome experience!

21 de janeiro de 2023

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