After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... Ver mais
A empresa respondeu
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
A empresa respondeu
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Alensa
Escrito pela empresa
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Informações de contacto
Regus Mussafah - Alensa.ae Level 1, B1 Cubes Park ICT Mussafah, PO Box 35536, Abu Dhabi, Emirados Árabes Unidos
- info@alensa.ae
- alensa.ae
3,9
Bom
108 opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
After about 6 months of normal use
After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly. This is the first time I have experienced such an issue. Please inspect the frame and advise on the cause of this defect.
27 de novembro de 2025
Resposta da Alensa
Dear customer,
we are sorry to hear that and we do apologize deeply.
Please, send us your claim alongside your order number and photos of the defect on info@alensa.ae, and we will make sure to address it accordingly, and compensate for any defects discovered.
Thank you, have a nice day.
Great experience with Alensa
Great experience with Alensa! Offering great quality productsfor good price.
Delivery was fast, came with in few days.
Highly recomended
10 de junho de 2026
Opinião espontânea
Resposta da Alensa
Hi Atif,
Good quality, a fair price, and an order that turned up within a few days — that's exactly the combination we want a first impression of Alensa to be built on, so it's great to read. We appreciate you taking the time to write it up, and we'll work to keep your next order running just as smoothly.
Kind regards,
Customer Care Team
Excellent experience
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on time. The website is easy to use, and the overall purchasing process was simple and pleasant. I am very satisfied with the service and will definitely choose this store again for future purchases.
7 de maio de 2026
Opinião espontânea
Resposta da Alensa
Good morning Eleni,
Really glad to hear this — thank you! It's great to know everything arrived in perfect condition and that the ordering process felt straightforward from start to finish.
We'll be here whenever you need us next.
Best regards,
Alex
Alensa Customer Care Team
I like the website.Easy to order.
I like the website.Easy to order.
8 de junho de 2026
Opinião espontânea
Resposta da Alensa
Hi Alexia,
Thank you for your feedback!
We look forward to seeing you back soon!
Kind regards,
Your Alensa Team
Resposta da Alensa
Hi, we are very sorry to hear that you received the wrong product — this is not the standard of service we set for ourselves at Alensa. We sincerely apologise for the inconvenience caused. Please reach out to our team at info@alensa.ae so we can investigate and arrange the correct order for you as a priority. Kind regards, Your Alensa Team
riliable and quality products
riliable and quality products, its the only place i can find what im looking for a contacts
11 de fevereiro de 2026
Resposta da Alensa
Thank you, Dindo! We’re delighted to be your go-to place for contact lenses — great to hear our range has exactly what you need. We look forward to seeing you back soon! Kind regards, Your Alensa Team
I love Alensa
I love Alensa ! I had no problem ordering my
Prescription lenses which was easy to choose from the options for any power on a prescription!
8 de dezembro de 2025
Resposta da Alensa
Hello Merina,
Thank you for the positive review.
We are glad to hear that you found our ordering process to be easy and that you were able to find what you needed. It is great to know that you love shopping with Alensa, and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
They don't solve the problem and don't give satisfaction.
I'm trying to contact the store where I bought my glasses online and I can't. They don't solve my problem. I bought a pair of glasses and it's past the delivery date. I contact them by email, they started and answered and then answered more. The carrier they sent also does not give satisfaction and does not update when they will deliver the purchased product. I don't recommend it and I won't buy anymore. I need an answer with the solution.
23 de janeiro de 2026
Opinião espontânea
Resposta da Alensa
Hello Carolina,
Thank you for your feedback. We sincerely apologize for the frustration and stress the delivery process of your order has caused.
We have been investigating the situation with UPS and, according to the tracking records, the package encountered an 'Incomplete address' status on January 28th. Following this, the logs indicate that a request was made to reschedule the delivery, which took place yesterday, February 3rd, at 9:02 A.M.
We understand there was confusion regarding communication from the carrier. Our team has aimed to provide updates within one working day, but we truly regret if the information felt insufficient while the investigation was ongoing.
If you have not physically received the parcel despite the 'Delivered' status, please contact us immediately at info@alensa.ae so we can open a formal dispute with the carrier. We want to ensure this is fully resolved for you.
Kind regards,
Alensa Customer Service Team
Brilliant products and range and even…
Brilliant products and range and even more impressive service. Thank you and wish you continued success.
3 de fevereiro de 2025
Resposta da Alensa
Hello Gordon,
Thank you so much for your kind words! We are glad to hear that you are happy with our range of products and the level of service you received.
Your support means a lot to us, and feedback like yours motivates our team to keep maintaining those high standards. We look forward to seeing you again in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Tracey,
Thank you for the positive review.
We are glad to hear that you are satisfied with our website and that you found us to be a great choice. It is also great to know that all the needed information was clearly explained.
We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Elena,
Thank you for the positive review.
We are glad to hear you are happy with our fast delivery.
We look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Litta,
Thank you for the positive review.
We are glad to hear you are happy with the fast delivery.
We look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
DO NOT BUY FROM HERE ITS A SCAM!!
DO NOT BUY FROM HERE ITS A SCAM!!! MY ORDER WAS NOT DELIVERED AND I HAVEN'T RECEIVED MY REFUND! DO NOT ORDER!!
27 de novembro de 2025
Resposta da Alensa
Hello Marcellino,
We are sorry to hear about your experience and want to clarify that your refund was processed on December 12, 2025, after the order was set to return to sender following our delivery policies.
We did our best to accommodate your order, but due to our warehouse’s external delivery processes, the parcel was unfortunately unable to arrive on time, and UPS required a local contact number to ensure successful delivery. We apologize for any delay or inconvenience during this process.
Your feedback is important to us, and we’ll continue working on improving our communication and delivery options to prevent situations like this in the future.
Kind regrads,
Alensa Customer Service Team
Resposta da Alensa
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating delivery delays can be, and we sincerely apologise for the inconvenience caused by our delivery partner.
Although we attempted to assist by confirming your details and contacting UPS, it’s clear that we were not able to resolve this complex delivery issue for you as promptly as we should have. Please know that your experience has been noted, and we will be reviewing our processes with our logistics partners to help prevent similar situations in the future.
We hope that the necessary delivery information has already been provided and that your order can be completed and delivered shortly if not already. If the issue is still ongoing or if you need any further assistance, please do not hesitate to reach out to us directly.
Thank you again for your feedback.
Kind regards,
Alensa Customer Service Team
Great value and very fast delivery
Great value and very fast delivery considering it is dispatched from abroad.
27 de outubro de 2025
Resposta da Alensa
Hello George,
Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that you have found our services to be of good value.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Best price! Fastest service!
Found it to be the best price out there and the delivery was extremely fast. Totally satisfied. Will make it my go to whenever I need contact lenses.
23 de outubro de 2025
Resposta da Alensa
Good day,
We're happy to hear that you found a great price and experienced fast delivery. We appreciate your satisfaction and look forward to being your choice for contact lenses in the future.
Kind regards,
Customer Service Team
⚠️ Be Careful Before You Buy!
Don’t purchase if you’re unsure about your size — returning an item is very inconvenient and costly. You’ll need to pay 126 AED just to return a product!
I bought a Versace sunglasses, but it turned out to be too small. I wanted to exchange it, but the return fees are too high, and the process is full of complicated instructions — such a hassle!
Think twice and make sure of your size before placing your order.
4 de novembro de 2025
Opinião espontânea
Resposta da Alensa
Hello Nikki,
Thank you for the feedback and we’re sorry to hear about your experience.
The process for returns is designed to be as straightforward as possible: you simply pack the item and send it to the address provided in our return instructions, which you can find on our website here: https://www.alensa.ae/information/claims-and-returns.html
For standard returns, the cost of shipping is unfortunately not refundable, as noted in our terms. You are welcome to use any postal service convenient for you.
If you have any questions, our team is happy to assist and you can contact us directly at info@alensa.ae. We appreciate your understanding and hope to make your next experience smoother.
Kind regards,
Customer Service Team
Resposta da Alensa
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that you are happy with the received products!
Kind regards,
Customer Service Team
Fast and Efficient
I live in Abu Dhabi and received my order in 72 hours, it is Fast and efficient
30 de setembro de 2025
Resposta da Alensa
Hello Walid,
Thank you for the positive review. It is very appreciated.
We are glad to hear that your parcel has been delivered quickly and on time!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
We're happy to hear that you received your order quickly and found it at a good price. Thank you for your feedback!
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