After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... Ver mais
A empresa respondeu
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
A empresa respondeu
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Alensa
Escrito pela empresa
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Informações de contacto
Regus Mussafah - Alensa.ae Level 1, B1 Cubes Park ICT Mussafah, PO Box 35536, Abu Dhabi, Emirados Árabes Unidos
- info@alensa.ae
- alensa.ae
3,9
Bom
108 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very satisfied with my purchase
Very satisfied with my purchase, fast delivery and very competitive pricing.
31 de outubro de 2024
Resposta da Alensa
Hello, thank you for taking the time to leave a positive review. We are very happy to hear that your experience with Alensa has been a good one!
Hi...Oakley reading glass
Hi...
I need to change my received order, I have already sent request.
Thank you
2 de novembro de 2024
Opinião espontânea
Resposta da Alensa
Hello Clifford,
Thank you for letting us know. We would like to confirm that the request was received and our customer service team has contacted you back via email.
Kind regards,
Alensa
Resposta da Alensa
Hello, thank you for the positive review. We appreciate your kind words and are very glad to hear that you received your item promptly and in excellent condition. Alensa wishes you a great day!
Resposta da Alensa
Hello, thank you for your feedback! We're happy to hear you enjoyed our selection and found the process quick and easy. We look forward to your next visit!
Great service
Great service! Received in 3 days my order perfectly packed and delivered. Price made me doubt this shop but I took the risk and have no regrets. Will definitely purchase again from you!
8 de outubro de 2024
Resposta da Alensa
Hello,
Thank you so much for your kind review! We're very glad to hear that you had a positive experience and that your order arrived quickly and in perfect condition. We understand how important trust is, especially with competitive prices, so we're glad we could exceed your expectations. Looking forward to serving you again soon!
Kind regards,
Alensa
If you think you're getting the bang…
If you think you're getting the bang for your buck, you're very wrong. They are clearly selling knock-off products. I've been buying dailies total 1 one for years now and I found that Alensa is selling them at better price. For those who know dailies total are the best, most expensive in range and most moisturized, comfortable daily contacts. Those that I got are scratchy, dry in a couple of hours and just impossible to wear. Terrible in all ways. I was trying to return them, and the pickup service never arrived. Significantly lower price always means that quality is compromised. So let's not fool ourselves. Especially when it comes to eyes...
15 de julho de 2024
Opinião espontânea
Resposta da Alensa
Dear Kate,
we are sorry to hear that . If you believe the lenses are problematic ,please ,contact us at info@alensa.ae ,so that we could asses the problem and offer a solution. We apologize deeply for your negative experience !
First Purchase - Smooth Experience!
Purchased a daily contact lens from them. It was delivered within a few days and in proper packaging.
The lens was also available at a cheaper price than other retails.
No complaints
29 de setembro de 2024
Opinião espontânea
Resposta da Alensa
Hello. thank you for your review! We're glad to hear you were pleased with the quick delivery, secure packaging, and competitive pricing. It’s great to know we could provide you with a positive experience. If you have any suggestions on how we might improve please do not hesitate to contact our customer service. Alensa wishes you a great day!
Honestly I’m not happy at all order was…
Honestly I’m not happy at all order was late nine days daily I communicate with them the customer service the will reply once a week after taking money and they will ignore you and direct replay when you will receive no phone now process mapping where request laying poor follow up poor service until now I’m waiting there web in secure my bank stop the last transaction cause it is not secure web they took my money and they keep burning out and no replt
9 de agosto de 2024
Opinião espontânea
Always deliver what was ordered in a…
Always deliver what was ordered in a timely manner. Recently i ordered contacts that i needed to change the prescription for the day after ordering online- i contacted support and Theodor immediately updated the order to the new prescription. Great service!
31 de julho de 2024
Opinião espontânea
Excellent prices
Excellent prices, fast delivery, and credibility in cooperation, but I would like to add that I wish there was a landline service
4 de junho de 2024
Resposta da Alensa
Hello, thank you for taking the time to leave a positive review. We are happy to hear that you are satisfied with our services and will of course consider your suggestions in regards to providing a phone for communication in the future as well.
Really easy and fast ordering platform
Really easy and fast ordering platform. I received my products very quickly too, considering it came from the Czech Republic.
Will return as a customer in future.
27 de maio de 2024
Resposta da Alensa
Hello Carol, thank you for taking the time to leave a review. It is good to hear that you found our services to be satisfactory and we hope to see you again soon :)
Resposta da Alensa
Hello, thank you for your review. It is good to hear that your order has arrived on time and as expected.
Price, Availability, Fast Delivery
Availability of stock
Variety of brands
Fast delivery
2 de maio de 2024
Resposta da Alensa
Hello, thank you for your positive feedback. We are happy to hear that you found our services and offers to be good.
Resposta da Alensa
Hello, thank you for taking the time to write a review. We are sorry to hear about your negative experience with Alensa. This feedback will be communicated with our offices.
If you are referring to the email campaigns and wish to stop receiving such, you are free to unsubscribe at anytime. There should be a button to do so in every marketing email but if you cannot find it, feel free to write us to info@alensa.ae so that we can unsubscribe you.
Great prices and quick service
15 de março de 2024
Resposta da Alensa
Hello Maria, thank you for your positive review. We are glad to hear that you are satisfied with Alensa's offers and services.
Smooth process! Lowest price! Fast delivery!
Incredibly low price for the contact lens that I was looking for, and a very smooth purchasing and delivery process. Came very fast during few days from Czech Republic to UAE
22 de março de 2024
Resposta da Alensa
Hello Yana, thank you for your positive review. We are happy to hear that your experience with Alensa has been a good one.
Happy and Satisfied
I recently had the pleasure of shopping with Alensa and I must say, their service is exceptional. The website was user-friendly, making it easy to find what I needed. The checkout process was easy, and my order arrived earlier than expected, perfectly packaged.
12 de março de 2024
Resposta da Alensa
Hello, thank you for your review. We are glad you enjoyed your shopping experience with us. We do our best to make every step of the way a pleasure for our customers. Thanks to you, we have a chance to develop further. We invite you to repeat shopping!
Resposta da Alensa
Hello, thank you for taking the time to leave a review. We are glad to hear that you found our platform easy to use. Have a nice day
Resposta da Alensa
Hello Lee,
Thank you for taking the time to leave a review. It is very appreciated and we are glad to hear that your experience with us has been a positive one.
Kind regards,
Alensa
Resposta da Alensa
Hello, thank you for contacting us. Please contact our customer service at info@alensa.ae and provide us with your order number if you have not done so already so we can check on this case. Thank you and have a nice day.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.