After about 6 months of normal use, I noticed a small hole/depression on the bridge of the eyeglass frame. The glasses have not been dropped, damaged, or misused. They have only been cleaned regularly... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent shopping experience! All the products I received were exactly as described, in perfect condition, and of great quality. My order was processed quickly, and the delivery was smooth and on tim... Ver mais
A empresa respondeu
Great experience with Alensa! Offering great quality productsfor good price. Delivery was fast, came with in few days. Highly recomended
A empresa respondeu
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Alensa
Escrito pela empresa
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Informações de contacto
Regus Mussafah - Alensa.ae Level 1, B1 Cubes Park ICT Mussafah, PO Box 35536, Abu Dhabi, Emirados Árabes Unidos
- info@alensa.ae
- alensa.ae
3,9
Bom
108 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They arrived roasting hot
Well. I didn’t expect this. Alensa have sent me out replacement lenses via express courier. They made good on their promise and I am really grateful. They have kept their word and they will keep my custom. Well done Alensa, and this time, well done UPS.
8 de setembro de 2025
Resposta da Alensa
Dear Christopher,
Thank you so much for updating your review and for giving us the opportunity to make things right. We're really glad to hear that the replacement lenses arrived quickly and that you're happy with the outcome.
We appreciate your kind words and your continued trust in Alensa — our team and our delivery partners work hard to ensure every order goes smoothly.
If you ever need further assistance, we’re always here to help.
Kind regards,
Customer Service Team
Ordered lenses for my 10yr old
Ordered lenses for my 10yr old. Arrived as promised
4 de setembro de 2025
Opinião espontânea
Resposta da Alensa
Hello Dawood,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with the order and that everything was as expected.
Kind regards,
Alensa Customer Service Team
Comfortable but for biggners difficult to wear and remove because it is so thin and transparent
Comfortable but for big genes
13 de agosto de 2025
Resposta da Alensa
Hello,
Thank you for taking the time to share your experience.
We are glad to hear that you find the lenses comfortable. Thinner, more transparent lenses can indeed feel a bit tricky to handle at first, but many users find that with a little practice, insertion and removal become much easier over time.
If you continue to experience difficulties or would prefer a different option, we recommend consulting your eye care professional, who can advise you on the most suitable lens type for your needs.
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Ghadeer,
Thank you for sharing your feedback. We are sorry to hear that the lenses did not feel comfortable. Comfort with contact lenses can vary depending on the individual fit and material, and since they are a medical product, not every brand is suitable for everyone.
If the lenses were prescribed or recommended by your eye care professional, or if you believe they may be faulty, please contact us with your order details. We’ll be happy to look into the matter further and assist you with the best possible solution.
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Maryam,
Thank you for your feedback.
We are glad to hear you found our prices to be a good value. We are sorry, though, that your delivery took longer than expected. We’ll be reviewing our process to improve delivery times in the future.
Kind regards,
Alensa Customer Service Team
Highly Recommended !
Excellent Website.
Genuine Product.
Fast Delivery.
Great Customer Experience.
⭐️⭐️⭐️⭐️⭐️
31 de julho de 2025
Resposta da Alensa
Hello Salman,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a great one and that you are happy with our website, the products and delivery timeframe that we offer.
Your support is very appreciated and we look forward to serving you again if you ever need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
Quality of service in providing the…
Quality of service in providing the products, prices and delivery.
28 de julho de 2025
Resposta da Alensa
Hello,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service, delivery and the prices we offer.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Best quality, pricing, shipping and overall experience of buying
Best quality and pricing. Absolutely forgot to mention the speed of shipping and reasonable shipping costs. Loved it altogether. Will definitely purchase from you guys again
24 de julho de 2025
Resposta da Alensa
Hello Mohamed,
Thank you so much for your feedback!
We are glad that you are happy with the quality, pricing, speedy shipping, and pricing we offer. It is wonderful to know you loved the whole experience, and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello,
Thank you for the positive review.
We are glad to hear that you are happy with the delivery speed and the prices that we offer.
Your feedback is very appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Credible name & prompt delivery
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star rating!!
17 de junho de 2025
Resposta da Alensa
Hello,
Thank you for the positive review and the 5 star rating.
We are glad to hear that your parcel has arrived quickly and that the product was as expected.
Your support is very appreciated and we look forward to serving you again the the future as well.
Kind regards,
Alensa Customer Service Team
Safe and Fast delivery in UAE at…
Safe and Fast delivery in UAE at competitive prices
11 de junho de 2025
Resposta da Alensa
Hello Shalabh,
Thank you for the positive review.
We are happy to hear that you found the delivery process to be fast and safe. It is also good to know that you are happy with our competitive prices as we strive to provide the best possible value for our customers.
Thank you again for your support and we wish you a pleasant day.
Kind regards,
Alensa Customer Service Team
Delivered
After reviewing my delivery address the order was delivered, thank you.
18 de junho de 2025
Resposta da Alensa
Hello Craig,
Thank you for your feedback and we are sorry to hear that your order's delivery has been delayed.
We did receive your reply with the full delivery address and contact details, and we forwarded that information to the courier immediately upon receipt. It appears the issue lies on the courier's side in locating the address. We are currently following up with them again to ensure this is resolved as quickly as possible and will update you accordingly as soon as there are any news on the case.
Thank you for your patience, and please do not hesitate to reach out if you have any further questions in the meantime.
Kind regards,
Alensa Customer Service Team
I usually don’t leave reviews too often…
I usually don’t leave reviews too often but for this I have to- bravo! I was looking for particular sunglasses that are out of stock everywhere. Literally everywhere globally. So I found this website and I was tbh a bit afraid that it will be a scam. Turns out - sunglasses arrived and I am over the moon. It took few days to arrive from Europe. I am in Middle East. So 5 stars for you. I am so happy now. Communication was great. They were updating everything. It arrived by UPS. I am definitely recommending you
8 de junho de 2025
Opinião espontânea
Resposta da Alensa
Dear Milica,
We appreciate you taking the time to leave such a great review! We're so happy to hear that you received the sunglasses you were looking for and that our communication was helpful. It's wonderful knowing we could deliver to the Middle East and meet your expectations.
Thanks for recommending us!
Customer Service Team
Resposta da Alensa
Hello William,
Thank you for your review!
We are glad to hear your order was delivered within a reasonable timeframe. If there is anything we can do to make your experience even better, please don’t hesitate to let us know. We truly appreciate your support!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Irshard,
Thank you for the positive review. We are glad to hear that you are happy with the recieved product!
Kind regards,
Alensa Customer Service Team
Excellent experience
In all honesty, i am very skeptical about buying such items online, as we all know, internet full of scams, but not with Alensa, i received the product faster than expected and it’s in pristine condition 100% authentic.
I live in Dubai, UAE and the delivery took 3 days
5 de maio de 2025
Resposta da Alensa
Hello Mohammad,
Thank you so much for your kind words and for placing your trust in Alensa!
We are glad to hear that your experience exceeded expectations and that your order arrived quickly and in perfect condition. Delivering authentic products with speed and care is exactly what we strive for.
If you ever need anything else, please do feel free to reach out to us.
Kind regards,
Alensa Customer Service Team
Reliable and fast
Although I have many requirements for my lenses, I always found what I needed
23 de abril de 2025
Resposta da Alensa
Hello Andrea,
Thank you for the positive review. it is very appreciated!
We are glad to hear that you always manage to find what you need in our offer and we do hope to continue providing the same good service for you in the future as well.
If you ever need help or have any questions, please do feel free to contact us.
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Jonathan,
Thank you for your positive review. It is very appreciated.
We are happy to know that you found our delivery to be fast and the prices to be great!
Kind regards,
Alensa Customer Service Team
Resposta da Alensa
Hello Wesley, thank you for the positive review. We are glad to hear that your lenses have arrived quickly and that there had been no issues during the process. It is very nice to know that you are satisfied with your experience with Alensa!
Received 2 days after order
Received 2 days after order. Very quick process and no problem with the products.
26 de março de 2025
Resposta da Alensa
Hello,
Thank you for the positive review. We are glad to hear that you are satisfied with the quick delivery and processing of your order. It is also nice to know that you are satisfied with the product and there has been no issue with it.
Alensa wishes you a great day and we look forward to serving you in the future as well!
Kind regards,
Alensa Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.