Aliviadanny Opiniões 24

They ensured I was happy with my fingerprint ring and were very quick and pleasant to communicate with.

What a horrible representation for a US product. Alivia & Danny ought to be ashamed of themselves.
$218 for an engraved locket with a stone and 20 inch chain. The “stone” is a clear window in the locket and then they put a piece of colored paper on the left side of the locket so from the outside, the stone appears to be that color. A piece of paper!!! They couldn’t even put a decent cosmetic jewelry stone on the piece. It’s also very hard to open and close. Nothing but a cheap piece of jewelry. Came in a cardboard box. And it’s not eligible to be returned.
This was to be to my daughter for her bridal shower to honor her late father.
Anyone trying to cheapen that experience should not be in business!

Very disappointed! What I purchased was too small. Can only return the chain but not the medal. I did not have anything engraved on it but I was only offered an exchange, replacement or store credit. I’ll give it away!!!

I would love to give a zero star. Ordered a sympathy gift for my wife after losing her father. Never received it. Customer service blamed it on FedEx. FedEx said the package was held for security reasons due to a shipper account issue. Micah at customer service said she called FedEx. FedEx had no call. Customer service is was terrible to deal with. Finally gave up. Customer service filed a claim with FedEx. Still waiting on a refund. Company is a SCAM!!!

Quality of the jewelry is very poor. Item arrived tarnished and was supposed to be personalized but was not. When I reached out to return it, I was told that bc it was personalized, it was not returnable. I explained that it was supposed to be personalized but was not. They would not issue a refund but let me exchange the item for something different. Two months after receiving the new item, that too is tarnished and unwearable. Will never order from this company again.

What they advertise is NOT what you get.

This company (also is affiliated with Pics on Gold) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much.

Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them

Their solution for everything was "we are sorry- let us send you a new one" (after you send the original back) but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that can make sense IF they delivered on their promises and had a decent product. But when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped.

so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!

Horrible product and customer service. I ordered a pendant and lost it the very first time I wore it. The pendant detached from its finding and was gone. I know this because the finding was still on the chain. I emailed Alivia + Danny and received no response the first time. emailed them again and was told to send them a picture of the pendant for the review of the damage. Of course they knew I could not do that as the pendant fell of my chain and was lost. Because I could not send a picture they could not replace the item or refund my money, but they did offer me a discount if I wanted to order a second pendant. Lol. This company is a scam. Do not waste your time or money here.

This was a very poor product. It was the wrong item did not match what was on the order sheet and in addition the quality is terrible. Very disappointed.and want a refund as well as instructions for return. It can't work for any as it is printed wrong.

Item looks nothing like what is advertised and they sent me the wrong chain. They said they don't do refunds even though my item isn't customized at all. Someone should sue this company immediately.

Should have done my dudiligence seeing how horrible the company is reviews already posted, but I just had a horrible experience with this company. Purchased a personalized necklace for my wife for Christmas. When it arrived it had other peoples art on it, and when I informed them about the issue, they said they'd escalate the issue to management and a week went by before I heard anything back. So I had to follow up with them numerous times, to no avail so I asked for a full refund. They said they won't fully refund personalized items, and then proceed to send me a new necklace that came January 25. Keep in mind this was supposed to be a Christmas gift. So a month later, after I paid for expedited shipping to ensure it would be here before Christmas is unacceptable! They said they'd refund me 10% but only refunded me 2%. Absolute nightmare so I highly recommend going with a different company! Don't waste your time or money.

Bought a ring that was the wrong size. Contacted customer support for a refund. They informed me that are sales are final but they would be happy to sell me another ring. Unbelievable. Should have looked at the reviews before purchasing. Thats on me. Run from this business there are plenty of reputable shops out there. This is not one of them!

Don’t waste your money ordering from this company. I ordered a piece of jewelry it was tarnished. When I asked about returning it for a refund, I got the runaround, so please do NOT waste your money, they do NOT stand behind their products. I wasted my money, please do NOT waste yours.

Horrible company. Never received order and had to order a replacement from another company because of time constraints. When they finally followed up I told them I wanted a refund but that isn’t their policy and they can offer a replacement or a store credit. I told them I would like the store credit since I already got a locket because of the time restraint. They told me it was too late for a credit because they already ordered a replacement. The replacement came and despite them saying it is sterling silver it very clearly isn’t. The piece was already tarnished and very poor quality. I will never be ordering from this company again and would advise ever to do the same. I ordered a replacement locket from the Locket Sisters and the experience couldn’t be more opposite.

I received my order in a timely fashion. I ordered a gold locket with two photos The inscription on the front is so small it can barely be read. And the locket is hard as ever to get open. I usually have to use a knife to get it open.

Do not, I repeat, DO NOT order from this place. I never received my order. They told me so many times “rest assured we are doing what we can” and I still have not received my original order nor my replacement. Do not waste your time, money or trust in this website. I wish I had looked at these reviews before wasting my money. Customer service is worthless and a waste of time. One woman even told me that the replacement order had the same tracking number as my original order…..uh HELLOOOOO???? Who has ever heard of this before. That didn’t fool me for a second. Don’t waste your time. There’s a reason they don’t even have Google reviews, that website would be taken down for fraud.

scam . do not order anything.

ordered two necklaces as christmas presents 11 december.

no delivery date given, several emails before christmas expressing concern, replies were ' we will have our shipping department look into it'.

as of january 03, no advice given as to delivery.

disputed charge 03 january - hope i get my money back.

This company is a complete SCAM. Ordered earrings for my son for Christmas. Paid expedited shipping. Didn’t receive anything called a couple times before Christmas and fedex lost the item. The customer service representative told me a new one was shipped and I would still receive on time. We are now in January still haven’t received. No tracking available. Called multiple times and am given many different stories. Have asked for a supervisor multiple times and they are never available. Still no item and no refund. They are a total scam I would not recommend anybody order from the company. Different names for company as well. Alivia and Danny is one Pictures on Gold is another. Beware. I have also file a complaint with BBB. Would give Zero starts if it let me!

Alivia and Danny is the worst jewelry store in the world. Customer service very rude and they take no returns.
I ordered a plain charm…no personalization at all. It arrived and it is too small.
The woman that answered the phone told me to “go get a ruler and measure it. We custom make all of our jewelry daily and ship it out same day.”Are they serious?? Who can believe that a jeweler has a staff to melt and form jewelry on site daily???
Oh maybe Santa Clause
Do not order from them as you will lose your money and be very dissatisfied and disappointed.

Ordered a pendant with a photo on it and engraved in the back as part of my daughter’s college graduation gift I paid clearly over $100 for this piece of junk within two days. It’s already tarnished in the back and the photo the color is changing. I contacted customer support and they did nothing for me stay away from this company

I got a police badge from them. The item was not at all how they advertised and it was paper thin 14k gold. That company definitely does false advertising and they rip people off.