Alliance Security Opiniões 

Technician was very knowledgeable and worked hard to get all equipment up and running. Took the time to make sure I knew how to work everything

Give that guy five stars. Great with doing the job,great at helping and explaining how to use the device correctly..

WE HAD AN AWESONE EXPERIENCE TODAY INSTALLING OUR SECURITY SYSTEM WITH ALLIANCE. THE SERVICE ONLY TOOK AN HOUR AND THE SERVICE CONTRACTOR WAS VERY NICE AND EXPERIENCED. SO GLAD WE CHOSE THEM OVER THE ONE WE DISCONTINUED. A-1 SERVICE. THE PRICE IS IN OUR BUDGET TOO.

David R. was very profesional and we’re very satisfied with his work.
Thank you!

you brought right guy here because he know every thing the Job he have we love him he treat you like family one thing he is awesome hope you send this guy all the time at are house he is so nice please upper his pay he deserves it thank mary hawk noah we thank you so muck for sending him here mary noah

Thanks Tommy for helping me get to the root of my problem with setting up the Arlo pros. I look forward to getting my base station in the mail and launching my business.Thanks to you my friend. Tommy found the discrepancies with the netgear security camera service, and was relentless at bringing it to netgear’s attention. I would still be looking for answers to my technical difficulties if it wasn’t for Tommy. Thanks Again.

I'm proud of Adrian for installing my service he did a great job

Adrian did an excellent job on the installation and the explanation of alarm system. Thank you Adrian. I would recommend this system to all my friends thanks alliance

Bill M. on the customer service team did an excellent job of making sure my needs were met as a new customer. I am excited about using my new equipment in my home. Will highly recommend!

Tommy is an excellent tech. He was very patient and helpful.

AWFUL CUSTOMER SERVICE AND DELIVERY!

My home was broken into and 911 was not called.

The issue with Baltimore PD not being contacted is up in the air, I think it's bad business, they said it was about registration--but that part is OVER. At this point in time, and what makes this whole situation unacceptable is the customer service, after the incident no one reached out to me. I called and sent emails for about a month before I was finally able to get in touch with someone. There is no justification for that amount of time.

Mistakes happen, but if there's not attempt to rectify the error and make your clients feel safe that's where there's a huge issue. I am stuck in this contract and have no peace of mind, I don't want this to happen to anyone else.

I don't mind paying each month for a company I trust, a company where I know if something goes wrong they won't leave me hanging by the telephone. This is not alliance.

I got help Tommy he real helpful he took care of my thank you from Marvin Tate

I came into contact with Alliance Security a few days ago when one of their sales representatives called me up over the phone. He stated that his records showed that my present monitoring company had installed its system in my house at least 3 years ago and, also, that my company was one of his company's subsidiaries. He stated and had me write down on paper 12 benefits that his company had to offer. At the same time, I couldn't remember nor find the date of my company's installation. Trusting this sales representative, I let him schedule one of his company's technicians to install its monitoring system in my home the following day. When I was able to finally find my previous company's paperwork, I discovered that I had been lied to. My previous company had just installed its system 8 months ago. I also had a 3-year contract with them. What a mess I was in! The new company has signed me to a 5-year contract.
On the following Monday, I called the phone number that the lying sales representative had used to call me. I was quite upset. During the first couple of dialings, I was getting the-run-around. Even the lying sales representative wouldn't talk to me. One of the female workers, after I had explained my situation many times to the staff, told me that my previous company was not one of Alliance Security's subsidiaries. Another woman told me that the company would call me back. Finally, I was able to talk with one of the managers. He, first, wanted me to read my previous company's contract and find out what the penalty would be if I didn't fulfill the 3-year contract.
I am legally blind. Oftentimes, I read with my 5X hand-held magnifier. The tiny print of the contract was almost impossible for me to read, even with the aid of my 10X hand-held magnifier. I had my wife, who has better eyesight than me, read aloud the contract to me so that I could figure out what the penalty would be. In addition, I had my wife print out on paper the needed information for me to relay to the manager over the phone.
The following morning, I called the manager over the phone about the penalty. Incredibly, He wanted me to pay 50% of the penalty! When I declined, he made arrangements for one of the company's technicians to dismantle his company's monitoring system in my home and reinstall my previous company's installation the next day. When that is accomplished, I will be able to move forward with my life. All this matter has been a great distraction, a waste of my precious time and a loss of my peace of mind.

Tommy was such a problem solver! In frustration, I was ready to quit, but he kept with it and eventually solved my problem. He listened very courteously to me and after 10 or 15 mins.... my problem was solved.
Great experience with Alliance Security because of Tommy.
Thank you,
Julaina Larson

I call in today and spoke to Netasha, she was the first person to really take time out and go above and beyond what I was expecting. She did an excellent job she really ought to be over the customer service training class. Great job Netasha!!!!

The tech was outstanding and she knew all aspects of the business. My thermostat button is sticking and she was to put it in her notes to send a new unit out. I'm hope to see a new one very soon.

I love Alliance Security! I feel Customer Service is their #1 goal. Because of their exemplary staff. Robert Holston, ***** 5 Stars to you sir!! You are one of the reason's on why I am staying with Alliance and referring everyone I know and meet. He is so helpful, patient, kind and knowledgeable, what an excellent combination and skillset for any business. You guy's need to pay him more and keep him. He most definitely is an asset to your company. And as long as people like him work for you, I will always be a happy customer for life!!!! Thank you with all my heart, You truly made my day.

David is very polite, courtious, and knowledgeable. I have a very pleasant experience and will recommend this system to my friends and family

I just want to share my experience with Alliance Security with people because I am a very hard person to make happy. There are a couple of people who deserve recognition for going above and beyond to make sure that I had the best experience with this company!!! First and foremost I would like to give a gigantic THANK YOU to my technician and alarm specialist JERRY B. Not only did you go out of your way to make the installation of my system easy and uncomplicated you made sure you explained every step of the system for me and you made sure that I got all of my security needs filled. You took your time out to show me how to go onto the website to customize it to my needs, you did not rush even with snow coming down and a long ride to go home. I am not “Tech savvy “ but with the way you explained everything my 10 year old son could set it up!! You bought a doorbell system out of your pocket so my system would work even better for me and my family. Jerry, you definitely deserve a raise or bonus for your customer service skills and your knowledge of your product!! Thank you again!! To the Alliance Security office I would like to say a huge THANK YOU to Bill and Natasha for making sure I got the system I paid for and for handling the situation that I was dealing with. You both kept your word and made sure the promises that were made to me were fulfilled without a hitch!!! Natasha you made sure you kept in touch with me during the day to make sure I am happy and Bill you did what you said you would do and you handled your half like you promised. I do not ever give credit to anyone unless the credit is due and I applaud both of you for making me happy. You made sure I did not have any problems and you took care of the situation before a situation could happen!! To Rudy, you made sure that each and every question and concern I had were answered and taken care of fast and you were patient and understanding to me and I know I drove you crazy at times but you never lost your patience with me!!! Thank you for everything!! There is one more thank you and that is to one of the “Big guys “, Nick Sanderson, I know that you have a whole lot on your plate running a business but when I spoke to you the other day you promised me that you were going to handle the situation and you did!! I know that I am just one customer in your big business but you treated me like I was important and I truly appreciate you keeping your word to me!!! I will more than definitely recommend Alliance Security to everyone I know and I hope that nothing but fabulous things happen to you all!! I would like to wish everyone at Alliance Security a Happy and Safe Holiday and a blessed New Year!!