Allianz Care Opiniões 

worst medical insurance that I have experience in my life... if you want to get a refund, you need to hire a lawyer.... almost... they keep refusing every claim unless you start to fight.... they even refused a vaccination.... even though it was included in my plan. they will do everything not to pay your claims

STAY AWAY

Horrible stressful experience, agents lie and don’t call/email back as they promise. Why phones are then so busy if they don’t care to do the job?

Do they even exist? Since putting my claim in, I have heard nothing in two months. God awful company. Good luck everyone! I hope you never fall unwell abroad - this lot don't care.

WORST COVER EVER AS AN INTERNATIONAL STUDENT. PLEASE DON’T GET IT!

When we first started with Allianz Care, we submitted paid dental claims and they were refunded swiftly. When I had to go to hospital for an unexpected procedure, it was a battle to contact anyone and to get the hospital and doctors paid. A formal complaint to Allianz received an acknowledgement that they were in the wrong, but so what? Services haven't improved.
Communication is really bad to non-existent, except when Allianz wants to lure you in to take out a premium. I submitted dental claims in early June 2022. It is over a month and things are still 'IN PROGRESS'. Their so-called chat box never has anyone available. The great Allianz void that takes your premiums and then waits for you to stress, be hounded by service providers, feel embarrassed and frustrated and have to battle it out to get payments.

Virtually no customer service! They recycle correspondence as a reply to our questioning previous correspondence. Assigned representative will return 1 out of 15 phone calls and that's being generous. We're about to file a law suit against them for breach of contract and they don't seem to give a rats A**! Highly recommend one looks elsewhere for anything this company offers!!!

We have been with Allianz since 2005. Our premiums have more than trebled in that time - we are a captive market and can't go anywhere else. Every interaction with them is a major trauma. If your case is not urgent its all but ignored. A call centre agent said a case only becomes urgent if they are chased by the patient. My recent near death experience has eventually resulted in Allianz arguing the toss over a Euro15 charge. On a follow up they have sat on the treatment guarantee form until the day before my supposed procedure, and I have just spent an hour trying to sort it out. If you're about to buy health insurance, go somewhere else. If your company uses Allianz, urge them to look at BUPA.....

The customer service is non existent. They leave it up to the customer to pursue communication. I learned that family I was staying with had Covid one night before travel and had to cancel. I provided documentation and the company denied my claim. This illeged insurance seems like nothing more than a scam to make a few dollars without a true protection or service. Shame on American Aiines for using this brand. I will go elsewhere for insurance from now on.

Agent was very rude on the phone when I was cancelling my mom's health care cover.

Doesn't even deserve 1 star the way she talks on the phone. One of the worst customer service.

I am their customer because I had no other option, due to a global company contract. Since years I repeatedly make worse ever experiences. They try to reject claims by all means or just delay payments sometimes above the contractual limit. The rejection reasons are sometimes "funny" (they wrongly mean that I was a child under 12 respectively that the alleged contract limt was reached...). Doctor's diagnostics are mostly not understood or ignored. Even if these are very clear, therefore self explaining, more explanations and justifications from the doctor are asked, however these do not mean that a claim will be recognised.
Data privacy seem also not to play a central role, as well as the customer instructions regarding the payment details.
To clear a claim too often involves many, repeated emails, customer service calls, re-involving the doctors to write justifications, even if the diagnosis is self-explanatory, etc...there is much more to say...
I am very disappointed about so much unprofessionalism and cannot recommend this insurance to nobody, but the opposite.

I paid the membership fee, which they claimed they could not place it. I sent them bank receipt with the payment details as proof. Additionally, called my bank to make sure the transfer was complete, and now they don't even respond to my emails anymore. Lost my money and have no insurance. Very disappointing experience.

NO ETHICS! HORRIBLE ... HORRIBLE COMPANY. We bought a good long term care police early. We were in our early 40's and bought in October 1999. They stopped selling long term care insurance in December 1999. NOW... after all these years of faithfully paying our annual amounts I just received a letter, and they are raising our annual amounts by 300% from the original. REALLY... they are only supposed to be able to raise if it is across the board... A.K.A. everyone.... really... we were in our early 40's how many policies do you really think they have in addition to ours. Let's see.... take your money for years... then raise it so much when there are so few left you want to cancel. Is that ethical? NO... dishonest YES... do NOT trust this company. PERIOD!!! DISHONEST, LIERS AND COMPLETELY HORRIBLE.

If there is less one star i can give Allianz. they refused to pay the medical Treatment for the Emergency. however its clear in the contract. Allianz Care the worst company in the world. They do all the tricks to refuse the payment. I dont advise any one to deal with this company

They have refused to pay legitimate claims stating that I had a prior medical condition. I have produced reports from two independent medical professionals (at a cost to me, greater than the claim itself) stating that this was not a pre-existing condition but they still refuse to pay.
Then they have taken my premium twice in one month and refuse to return it.
Literally the worst company I have ever dealt with

applying non justified exclusions on medical insurance claims based on what they call : reasonable market price, it's a very easy way for them to reimburse the amount they want. This is a coporate insurance that I have here in the UAE and i am not feeling secure anymore having it, specially that healthcare is very expensive here.

Bad customer support, no body can give me the right information and it takes days before they reply. It took more then a week to get a declaration of insurance. And my question if im insured for covid 19 they never replied me.

A very bad cancellation policy, im insured through my company and i cant cancel it because of a year contract. They told me i can only cancel if im insured through another allianz and the 24/7 service has a really long waiting period before they pick up their phone..

Bad bad bad

Its not worth the money!

I can't get compensation for treatment from them. At the end of July 2020, I sent them a claim for dental treatment. The correspondence with them has been going on for two months. There is still no money. In their responses to my emails, they ask for more and more bank account details. They're just playing for time! At the same time, the money for a later request came in three days. I think they just sent my money to another client and don't want to do anything to correct their mistake.
Policy number P002570387, Claim number: C17949813 from 029 July 2020

Extremely dissatisfied with their service. I hold a policy that includes coverage for Periodontist work. Following work performed by a Periodontist and information submitted to clearly demonstrate that the work was periodontics they rejected the claim stating it was standard dental work. Within Australia we even have the benefit of suppliers assigning codes to healthcare related work. This work fell under code 250 of the Australian Dental Association which is clearly defined as periodontics. A treatment plan stating it was periodontics and detailed notes from my Periodontist were also supplied.

Policy number P002527485

This company is very reluctant to honour perfectly legitimate claims. Claims that are backed by providers' letters, receipts and invoices and that are within the terms and conditions of the policy. Furthermore their staff do not adequately respond to emails, the tendency being that you are passed from one clerk to another each time you email them, possibly in the hope that you will give up on your claim. If you try to phone them, and I tried on several occasions only to give up after waiting in the queue for up to an hour, you simply never get through. This is possibly another strategy of theirs to wear claimants down and hope they give up. Shameful for a German company. My policy with Allianz expired and I moved to Cigna. Now my claims are settled within two weeks and without any quibbling.
16/3/20 Allianz eventually settled my claim. I believe that the reason why they disputed it was that they did not examine my submission carefully enough. The fact that I was passed around among different staff rather than having one person in charge did not help, nor did the fact that noone answers the phone. If I had been able to discuss the matter in person then the problem would have been resolved much sooner. I therefore increase my rating from 1 to a rather generous 3 stars.

They will only accept you if you are spotless. If you say that you ever had the flu, they will ask you for medical reports from 20 years ago, current checks and analyses, studies of subjacent causes, and will exclude any kind of problem you may ever have in your respiratory ways. Very slow answer time (4 weeks waiting for their assessment of the medical report), demanding and insulting tone, for such an expensive insurance. It is a waste of your time, energy and good mood.