Alza Opiniões 47

I have been shopping at Alza for years, at times spending several hundred thousand HUF on electronics, but out of my last three orders, two were cancelled unilaterally — in cases of partial stock shortage, the remaining available items were not shipped either — and the third was lost by their contracted courier, Foxpost, somewhere in their warehouse. It has been sitting there since Saturday with no update whatsoever.

What is truly frustrating is not the delivery failure itself — these things happen — but the way Alza and Foxpost handled the situation.

Foxpost informed me over the phone, in an arrogant and dismissive manner, that I cannot file a complaint for 15 days because that is their internal policy. To be clear: my contract is with Alza, not Foxpost, and internal policy does not override applicable consumer protection law. Under the Hungarian Civil Code and relevant consumer protection regulations, Alza is legally liable for the conduct of its contracted courier — which they are well aware of.

Despite this, their customer service offered no meaningful resolution, only a refund, on the grounds that the product was no longer in stock. No compensation, no discounted alternative, no gesture whatsoever to address the damage done to the customer experience.

As a customer who paid upfront, I was left without my money for an extended period, without the product I ordered, and at every stage of the process the company's interests took precedence over mine.

Accordingly, I will in all likelihood be taking my business elsewhere going forward.

Nekem eddig csak jó tapasztalatom volt. Ha a szállítás nem sikerült időben kaptam ingyen szállítást (Alzaplus), ebben az időszakban sem sikerült egyszer a megígért napon szállítani, de kaptam egy kb 1000Ft-os kupont. Egyszer volt panaszom, kb. 3 óra alatt megoldották.

Vettem egy terméket akciós áron, erre pár nap után benyögik hogy “véletlen” elírták a termék árát és nem áll modukban kiszállítani. Ha nem érdeklődöm az ügyfélszolgálatnál igazából most se tudnám miért nem küldik a csomagot.. Egy emailre se voltak hajlandók..

Ordered something on the 19th at 4pm, only arrived on the 22nd morning. False advertisement claims if you order something by midnight, you’ll have it delivered in the Alza box in the morning. It was an order in Budapest, so wondering how long people have to wait outside of the capital. Not going to use them again.

I ordered a vacuumcleaner and a package cleaning bags.

DPD offered me a small package of cleaning bags.

Price 20640.-- huf.

The vacuumcleaner was not there!

I refused and the mess was returned to Alza.

It seems that I'm not the only one with bad experiences and warn everybody stay away there

A haztartasi nagygep beszerelesen kivul semmi nincs benne a legdragabb kiszallitasban: tehat legyel vizvezetekszerelo, gazszerelo, vagy hivj plusz 30 ezerert egy szerelot aki ezt megcsinalja, NONSZENSZ. Ugy, hogy konkretan 3x telefonaltam emiatt, es mindegyik ugyfelszolgalatos azt mondta hogy ha a teljes kiszallitst valasztom akkor ez benne lesz az arban. Ehhez kepest a szallitok felhaborodva kozoltek hogy nekik ezt nem kell kiszerelni. Konkretan minden mas ceg rendesen kihozza es beuzemeli a gepeket, foleg ahol nem csak a konnektorba kell bedugni hanem pl. vizhalozatra csatlakoztatni, es a gep 50 kilo. vicc. persze semmi felelosseget nem vallalnak a folyamatos felretajekoztatasert.

I ordered a Logitech Spotlight because the reciever of my Spotlight was lost and I needed it urgently for a presentation (my coorker got sick and I had to relief her out of the blue). I ordered it at 23.00 on Monday (when I got the news and realized that my spotlight is not functional). It was delivered into the Alza-box by 7.30 on Tuesday (the lecture started at 8.15, so I just got it on time). I used it for that one lecture then I found my original reciever.
I sent it back to ALZA through the BOX on Thursday (very easy process). I got the refund Sunday afternoon.
It was super easy, super convinient and lighting fast. Thank you ALZA!

I ordered a NEW media player from Alza a few weeks ago, and they sent a USED one. The product costed in full price, but it was in broken box, the items in the box were fingerprinted and used. The product was probably a returned item by someone to Alza, but they sell as a brand new in FULL PRICE.

Don't recommended, avoid ordering on ALZA.

Very disappointing experience.
We placed an order for electrical equipment and after 10 days we still don’t have it. The staff constantly delayed the process, giving us false and misleading answers in the chat. Completely untrustworthy service – we cannot rely on them at all. We are cancelling the order as we are going back abroad. Waste of time.

I ordered a dryer from Alza.cz with paid delivery and installation service. The item was supposed to be placed on the upper floor of our duplex apartment (4th floor). However, the delivery team refused to complete the installation, claiming the stairs were unsafe — without even entering the apartment or checking the staircase.

I have previously ordered a washing machine under the same conditions and it was delivered and installed with no problem. This time, the team simply walked away and the order was cancelled. When I requested a second attempt, they refused.

This inconsistency and lack of proper evaluation is unacceptable. I expected professional service, especially when paying extra. Very disappointed.

Nem hajlandóak publikálni az egy 🌟-os értékelésem. NE csüggedj, ha valami szart rendelsz az oldaltól – 3 hét múlva felhív egy agyatlan kis qq, hogy rád sózzon egy 3k-s kupont teddazsebedbebohóc

ordered endlessly delayed, no help from customer service, no refunds. total scam

I recently attempted to order some expensive WiFi routers from Alsa. I have an account with them and have successfully made purchases there in the past. However, when I tried to confirm my order this time, I was prompted to verify my purchase via an SMS code.

The problem? I never received the verification SMS. I double-checked my phone number—it’s correct. I even clicked “resend code” multiple times, but nothing came through. In the past, I’ve received SMS messages from Alsa without any issues, so this was both surprising and frustrating.

In the end, I gave up and purchased the routers elsewhere. Alsa’s SMS verification failure has cost them my business. This is a poor strategy on their part.

Returned a very bad quality TV in two days. They write you have 30 days. Got a message that they received the return. Two hours later got a message that the return was rejected because "you must return the product in its original condition, disassembled, in its original packaging (if possible) and in the same condition and value as you received it". No more information. My return matched EXACTLY ALL of their criteria.

Alza.hu is the worst company with the worst support team. I payed for a car seat on their web-site and it turned out that this item was out of stock. They wrote me and asked where to send the refund of my order. I gave them my bank number. And guess what? After more than a week of waiting I didn’t receive my money back! Every attempt of conversation with Alza.hu ends up in vague answers that they cannot do anything and I have to wait. Wait for what? For them to check where my money is? To track if there is a problem on their bank side? Seems like an easy task, but not for Alza.hu support team. They prefer to absolve themselves of responsibility. I asked several times to change the refund method but continue to get vague answers about waiting. So now I can clearly state that Alza.hu is stealing money. Don’t do any purchases there if you want to lose your money.
Oh, and I forget to mention that they said refund was sent 18th November, but actually it was sent 22nd November. What did Alza.hu do all these 4 working days? I doubt they would have sent my refund at all if I hadn't kept reaching to them with questions.

They would promise to deliver your order tomorrow morning. Then the next day it just changes to tomorrow morning again. No excuses or apologies.

Többször rendeltem tőlük. Problémám sose volt. Gyors a kiszállítással és a pontos rendelésemmel is meg voltam elégedve. Rendszeresen választom az Alza-t főleg a kedvezőbb árak és főként a külföldön forgalmazott termékek miatti nagyobb áru választék miatt.

Last Saturday, my wife ordered an item from Alza, and it was delivered to an Alza box the next morning (Sunday). Yesterday (Saturday), I decided to buy a camera and was informed that if I paid before midnight, the item would be delivered to an Alza box by 8 AM the next day. However, when I received my invoice, it stated that delivery would be on Tuesday, September 9th. This is a product worth 1500 euros, and I don’t live in Hungary—I’m leaving tonight.

I called customer service, and they informed me that the item wasn’t in stock. Now, my only option is to cancel and wait five days for a refund, leaving me 1500 euros out of pocket and without the product I ordered. Had I known this in advance, I would have simply gone to 220volt and purchased the camera directly. In fact, that’s exactly what I’m going to do now—buy from 220volt instead of Alza.

I’ll never shop at Alza again. Their website is misleading, and this experience has been incredibly frustrating.

I had a lot of problems with them earlier, but lately the service is perfect. There are a lot of alzaboxes around the country, so I can order even the cheapest items for free and I can also pay when I pick up the packages. They even deliver on weekends, and if you order something before midnight, you can pick it up the next morning. The latter service is truly one of a kind.
If there was a problem, or if I wanted to return an item, the process was straightforward and the customer service was great. I could easily return an unwanted item through their alzabox and when an item arrived damaged, I got my money back without questions asked and I also got to keep the item.
Emag and the other competitors could learn from them a lot.