If I could choose no stars that would be the grade this warranty company deserves. They hide behind a technical service bulletin that is generic for many different type transmissions for various vehic... Ver mais
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Leia as opiniões dos outros
Don’t use this company. I drive a BMW so I only take my car to a BMW dealer for any repairs. I have the diamond package which I pay a month a lot. So the arm to the wheels needed to be replaced au... Ver mais
I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US N... Ver mais
The Representative Kay for towing service was very professional, explained the process and towing coverage. She contacted the nearest towing company within 5-7 mins of our call. Go Pro Towing reached... Ver mais
Informações sobre a empresa
Escrito pela empresa
Founded in 2002 and headquartered in CO, American Auto Shield (AAS) specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. American Auto Shield is a member of the Service Contract Industry Council (SCIC), an association that works with lawmakers across the country to develop fair and uniform regulation to protect consumers.
Escrito pela empresa
- Vision
- The first choice for service contracts.
- Mission
- To be recognized as the driver for innovation in our industry by delivering products and an experience our customers value.
- Core Values
- Integrity, Respect, Accountability, Innovation, Collaboration
Informações de contacto
14033 Denver West Pkwy, Suite 200, 80401, Lakewood, Estados Unidos da América
- 800.531.1925
- customersupport@americanautoshield.com
- americanautoshield.com
2,1
Mau
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 44% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They rocked!!!
They arrived quickly and went the extra mile to ensure our needs were met. I was very happy with the level of customer service I received.
26 de novembro de 2023
Opinião espontânea
Pleasant and very helpful.
The person dispatched was very helpful and pleasant. He was unable to give me a jump, but ended up giving me a tow.
22 de novembro de 2023
Opinião espontânea
Driver showed up on time
Driver showed up on time, tried to fix the problem but it wasn't what he thought it was, so he towed it to the nearest auto shop.
21 de novembro de 2023
Opinião espontânea
The tow truck was on time
The tow truck was on time, and driver was very courteous and informative.
17 de novembro de 2023
Opinião espontânea
On The Road Again
I was quite away from home and when I discovered I had a flat tire I almost panicked. Then I remembered I had Auto Shield which I had not used as of yet. I made the call. Everything was handled professionally, timely, and my service person Alex was very courteous and efficient. All my fears were gone and in record time I was on the road again. Thank you!
19 de novembro de 2023
Opinião espontânea
Great service
Provider showed up promptly heard my concerns as it was late at night. Very respectful and professional will request that company again.
18 de novembro de 2023
Opinião espontânea
Courteous & Professional
He was very courteous and professional. He called ahead to let me know he would run a little late, and kept me posted on his ETA. I truly appreciated that.
14 de novembro de 2023
Opinião espontânea
The tow truck driver was very pleasant and arrive within 15 minutes.
Customer Service rep was very helpful and understanding!
15 de novembro de 2023
Opinião espontânea
Arrived on time
Arrived on time . Driver was very polite and knew his job.Worked quickly .
15 de novembro de 2023
Opinião espontânea
SEA Towing did awesome job
SEA Towing did an amazing job assisting me in transporting my vehicle to the proper destinations
13 de novembro de 2023
Opinião espontânea
Fast and friendly service
Fast and friendly service. Really felt like he cared about my car and situation because he asked about what was wrong and what the problem was and then he reassured me he was in route
14 de novembro de 2023
Opinião espontânea
Everything
14 de novembro de 2023
Opinião espontânea
The driver was very respectful and good…
The driver was very respectful and good to talk to about the situation. There’s no problems with the service. Just wish you could’ve happened sooner than one hour and 30 minutes but it is what it is. Thank you very much will recommend you again in the future if needed.
13 de novembro de 2023
Opinião espontânea
The service from the company that was…
The service from the company that was provided to jump my car is always amazing on time courteous
6 de novembro de 2023
Opinião espontânea
Driver took care of everything
14 de novembro de 2023
Opinião espontânea
The tow truck driver name Steve
The tow truck driver name Steve
Was awesome so in the near future I request him all the time... Great person with awesome customer service skills
13 de novembro de 2023
Opinião espontânea
The tow truck driver
The tow truck driver was at my home within 40 minutes and was able to quickly unlock my car. It was a greast experience!
12 de novembro de 2023
Opinião espontânea
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