AmourLinen Opiniões 

Resposta da AmourLinen

Há 4 dias

Hello,

Thank you for your patience, and we’re sorry for the lack of communication during this time. Our seamstresses were on summer vacation to spend time with their families, which slowed down order processing across the board during this period.

Good news: I’ve just checked with our team, and your order has already been fulfilled, so you should have received a tracking number by email. If it hasn’t arrived in your inbox, please check your spam folder, and feel free to reach out directly so we can resend it to you.

Thank you again for your patience, and we hope you love the piece once it arrives!

Warm regards,
Lucas

Resposta da AmourLinen

Há 4 dias

Hello,

Thank you for taking the time to share your experience, and we’re sorry the timing fell short of what you expected.

We wanted to clarify our refund process: once a returned item arrives back at our studio in Lithuania, we process the refund within 14 BUSINESS days. If the return shipment itself spent a while in transit before reaching us, that would explain why the overall wait felt much longer than 14 days, the clock starts when the package reaches us, not when it’s sent.

We’re really glad you enjoyed the quality of the pieces, and we’re continuously working to make shipping and returns smoother for everyone. Thank you for giving AmourLinen a try, and we’d love the chance to change your mind in the future.

Warm regards,
Lucas

Resposta da AmourLinen

21/08/2026

Hello,

Thank you for your feedback. Our team checked and could not find any email from you regarding your order. Your order was placed on August 13, 2026, and today is August 21st. As stated, we ship within 5 business days, and your order is already being packaged.

Regarding checking order status, please let us know if you’re having trouble finding this in your account, and we’re happy to help.

Best regards, Lukas

Resposta da AmourLinen

21/08/2026

Hello,

Thank you for your feedback.

Please note that our customer service team responds within 1-2 business days, we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to, so please do have a look, and let us know if you have any further questions.

Best regards, Lukas

Resposta da AmourLinen

Há 4 dias

Hello,

Thank you for your feedback. Please note that our customer service team responds within 1-2 business days (weekends are not included as business days), we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to. :)

Best regards,

 Lucas

Resposta da AmourLinen

16/06/2026

Hello,

Thank you for sharing your feedback. We’re sorry to hear that the robe did not meet your expectations.

After reviewing our previous correspondence, we noticed that you mentioned the robe “came out of the dryer like cardboard.” We would like to point out that our care instructions recommend washing at 30-40°C on a gentle cycle and air drying in the shade. We specifically advise against tumble drying and dry cleaning, as these methods can affect the texture and longevity of the fabric.

We completely understand that the perception of softness is very personal and can vary from person to person. However, linen is a natural fiber that typically becomes softer over time with proper care and regular use. This is a characteristic we have consistently observed and tested across our products since the beginning of our brand more than six years ago.

While we respect your experience and understand your disappointment, our recommendation remains to follow the provided care instructions, as this gives the fabric the best opportunity to develop the softness for which linen is known.

Thank you again for your feedback and for giving our products a try.

Best regards,
Ugne

Resposta da AmourLinen

8/06/2026

Hello,

We’re sorry to hear that you feel this way.
We would like to clarify that all of your emails were replied to. For example:

You emailed us on May 27 at 12:35 PM, and we replied on May 27 at 5:41 PM.

You emailed us on June 4 at 9:40 PM, and we replied the following morning on June 5 at 10:11 AM.

In our correspondence, we informed you that refunds are processed according to our policy:

“The refund will be processed to your original payment method within 14 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.”

Additionally, even before the full 14-business-day period had elapsed after receiving your return, our system automatically processed your refund. The refund was issued today at approximately 4:00 AM.
We have responded to all of your emails, although we did not receive any replies to our responses.

We would also kindly ask you to consider that we are a small handmade brand. Every item is made with great care, attention, and love by real people who work hard to create quality products and provide support to our customers.

Being called a “scam” is very disheartening when we have been actively communicating with you and have already processed your refund.

Kind regards,
Lucas