AmourLinen Opiniões 

92
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

This is a beautiful linen pajama set. It arrived in a reasonable time and is very high quality breathable linen. Would have been 5 stars but there was a small snag in the fabric on the arm.

Classificada 1 em 5 estrelas

I ordered items some times ago and nothing arrived yet after 2 weeks when they promis to deliver after few days . A part of the confirmation order e mail no communications. Nevertheless if you log in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Ver mais

Classificada 5 em 5 estrelas

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so... Ver mais

Informações sobre a empresa

  1. Loja de artigos para cama, mesa e banho

Escrito pela empresa

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(92)

59 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Beautiful!

Beautiful blouse that I will wear all summer. Needed an exchange and the company's customer service was top notch!

10 de abril de 2026
Classificada 1 em 5 estrelas

I returned an item weeks ago and they…

I returned an item weeks ago and they claim not to have received it back - even though I paid for tracking and top postage. They have not been at all helpful and I suspect have no intention of offering a refund. The story is that it’s stuck in their customs. Beware of this firm

17 de maio de 2026
Opinião espontânea
logótipo da AmourLinen

Resposta da AmourLinen

Hello,

Thank you for your review.

According to the information available to us, we have not received your return package yet.

Could you please recheck the tracking information and provide proof that the parcel has been delivered to our return address? If the tracking does not show a “Delivered” status, it means the package has not yet reached us.

We completely understand your concern, but unfortunately we cannot issue a refund for an item that has not been received back at our warehouse. As soon as the return is delivered and processed, we will of course proceed according to our return policy.

We appreciate your understanding and are happy to review any delivery confirmation you can provide.

Kind regards,
Lucas

Classificada 5 em 5 estrelas

Good quality robe

The robe is well made and good quality they only have 2 sizes unfortunately mine is a touch too short and I have a feeling the bigger size would be too big but when I inquired about their sizes she answered right away I will order from them again in the future

2 de abril de 2026
Classificada 1 em 5 estrelas

Schlechter Kundenservice mit schlechter Kommunikation und nicht-Einhaltung der Lieferzeiten

Ich habe hier vor einigen Wochen mehrere teure Kleidungsstücke gekauft. Sowohl bei Avocadostore als auch im Online-Shop wird dabei eine ''Lieferzeit von 2-5 Werktagen'' angegeben. Nach 14 Tagen wurde meine Bestellung noch nicht mal gesendet! Auf meine Email-Nachfrage diesbezüglich wurde erst nach einigen Tagen reagiert, und es wurde mir mitgeteilt, dass die Bestellung nun fertig gepackt sei und lediglich auf die Abholung von DHL warte. Heute - nach weiteren 3 Tagen, ist die Bestellung (laut der DHL-Sendungsverfolgung) weiterhin noch NICHT gesendet, zudem erscheint auch meine Anschrift nicht korrekt aufgeschrieben zu sein (obwohl ich bei der Bestellung die korrekte Anschrift geschrieben hatte, wurde diese anscheinend nicht korrekt übernommen!). Die Kommunikation mit diesem Unternehmen gestaltet sich zudem extrem schwierig: auf meine Email zum Hinweisen, dass die Adresse nicht korrekt geschrieben wurde, erhielt ich keinerlei Reaktion mehr. Bisher wurde weder die versprochene Zusendung, noch die Korrektur der Adresse, noch eine Rückerstattung (bei sehr hohem Preis der Ware) in die Wege geleitet. Ich bin sehr enttäuscht, wie hier mit Kunden umgegangen wird, und warte immer noch auf meine Ware oder mein Geld. Schade, ich hätte dieses Unternehmen gerne unterstützt, aber so ist es leider nicht empfehlenswert.

25 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

No refund possible and they stopped responding. Don't buy this scam!

I am trying to refund the pyjama and sent it back one month ago. I still haven't got any refund and they stopped responding completely since two weeks. Do not buy this scam!

23 de março de 2026
Opinião espontânea
logótipo da AmourLinen

Resposta da AmourLinen

Hello Dan,

We are truly sorry for the frustration and inconvenience this experience has caused you. Over the past month, we were in the process of migrating our internal systems, and unfortunately, a significant number of messages and emails were lost during that transition, your refund request was among them. We sincerely apologize for going silent; we completely understand how unacceptable that looks from a customer's perspective.

We are pleased to confirm that your full refund has now been processed. Please allow a few business days for it to reflect in your account, and don't hesitate to reach out if you have any further questions.

Thank you for your patience, and again, we are very sorry for the poor experience.

Classificada 1 em 5 estrelas

I can't believe I didn't leave review…

I can't believe I didn't leave review before.
Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time dress bleeds. Will never buy from this shop again

28 de novembro de 2025
logótipo da AmourLinen

Resposta da AmourLinen

Hello,

Thank you for your review.

We’re sorry to hear that you’re still unhappy with the dress. As discussed in our previous communication, the armhole concern was not raised earlier, but we understand that fit can be subjective and may vary for each customer.

All measurements and photos reflect the actual design of the dress.
The dress is made from 100% natural linen, which we have been using for over five years. This fabric is known to soften with every wash, and we have not experienced bleeding issues when washed according to the care instructions provided. In some cases, certain detergents or washing products can affect natural fibers and dyes.

We truly value feedback and always aim to resolve concerns directly with our customers.

Thank you for sharing your experience.

With best,
Lucas

Classificada 5 em 5 estrelas

LOVE LOVE these linens...

Absolutely Love the linens I ordered. They are well made, great quality and so soft. I've ordered several pieces and continue to reorder the PJ set for myself and great gift giving. They are the comfiest I've ever owned and wash well. The table lines are also amazing and high quality and simply chic.
Customer service is great and fast delivery.

27 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Prices on wbsite are not what they charge!!! Do NOY buy

Company never discloses that their products are shipped from Lithuania and that you are responsible for all import costs in addition to the product. I have refused the product as this is not what the item was being sold for. The customer service email correspondence just keeps blaming US laws. If this is an on going issue, they should make the necessary disclosures as any reputable business would.

I still have not received the item as it is being held in US customs.

Update 12/22/25- received an email from them stating they are refusing to refund my order even though I still have not received it or have any information about additional costs they EXPECT customers to pay in addition to the item without any notification.

18 de dezembro de 2025
Opinião espontânea
logótipo da AmourLinen

Resposta da AmourLinen

Thank you for your feedback.

We’re sorry to hear about your frustration and would like to clarify a few important points for accuracy.

Our website states that our company is based in Vilnius, Lithuania. At no point do we claim that orders are shipped from the United States. As an international business, we ship worldwide, and this information is openly available on our website.

For all international orders, customs duties, import taxes, and clearance procedures are regulated by the destination country’s customs authorities - in this case, U.S. Customs. These fees are not charged, controlled, or collected by us and are a standard part of importing goods into any country. Under current U.S. customs regulations (as applicable in 2025), such charges are the responsibility of the recipient when goods are imported.

This is not specific to our company - the same rules apply to all international sellers shipping into the United States. Unfortunately, we do not receive advance notice of customs fees, nor can we waive or predict them.

We understand that customs charges can be unexpected if you haven’t ordered internationally before, but they are not additional product charges and do not change the price of the item itself.

We appreciate your feedback and remain committed to transparency and professional service.

With best,
Lucas

Classificada 1 em 5 estrelas

Very disappointing first experience…

Very disappointing first experience with AmourLinen.

I ordered a dress that was shown as available. After ordering, I was told it was “oversold” due to a system error. I was then asked to choose an alternative, but every reasonable solution was refused. Meanwhile, the same dress type and size remained available on their website, which felt misleading.

After days of slow email responses and contradictory explanations, my order was cancelled without proper clarification. To make matters worse, the refund was incorrect and did not include shipping costs, leaving me to come back to them again.

This whole process cost me a lot of time and frustration. Unfortunately, I will not be ordering here again.

16 de dezembro de 2025
Opinião espontânea
logótipo da AmourLinen

Resposta da AmourLinen

Hello Robin,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused.
This issue occurred due to a system error that caused the item to appear available when it had already been oversold. We fully acknowledge that this was a mistake on our side, and we take responsibility for it.

As there was no other viable solution available, we mutually agreed with the customer to cancel the order. Unfortunately, we had no alternative but to proceed with the cancellation, and we regret that this was necessary.

We also apologize for the slow communication and for any confusion caused by contradictory information during the process. Regarding the refund, we confirm that a full refund was issued, however, due to an accidental technical error, the refund was processed twice. This mistake was unintentional, and we sincerely apologize for any confusion it may have caused.

We truly appreciate your patience and understanding, and we sincerely apologize for the disappointment this experience caused. Your feedback is very important to us and helps us improve our service going forward.

Kind regards,
Miglė

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