AmourLinen Opiniões 

92
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

This is a beautiful linen pajama set. It arrived in a reasonable time and is very high quality breathable linen. Would have been 5 stars but there was a small snag in the fabric on the arm.

Classificada 1 em 5 estrelas

I ordered items some times ago and nothing arrived yet after 2 weeks when they promis to deliver after few days . A part of the confirmation order e mail no communications. Nevertheless if you log in... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Ver mais

Classificada 5 em 5 estrelas

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so... Ver mais

Informações sobre a empresa

  1. Loja de artigos para cama, mesa e banho

Escrito pela empresa

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(92)

59 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great quality product

Great quality product! I ordered a pajama set in dusty lavender, the color is beautiful. The fabric is thicker linen, not see through, just be prepared it may be thicker than what you would get from a department store. It is kind of looser/boxier but that’s of course expected because there is no stretch in 100 percent linen. It did take about 3.5 weeks to receive but the products are handmade to order (which means nothing is wasted in over production, yuppie!!). You just need to take that into consideration when you order. I emailed the company a couple of times and they responded promptly within a day, great customer service, thank you. It came beautifully packaged with a thank you card. I am definitely ordering more!! Great product and great company, very much recommend!!

10 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible Linen. Incredible Ethics.

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so you feel better rested. And the people behind it are just as amazing.

1 de maio de 2023
Classificada 1 em 5 estrelas

Shorts still not delivered 2 weeks after order

I ordered the MIA shorts on April 11; today is April 25, and I have not received them.

18 de abril de 2023
logótipo da AmourLinen

Resposta da AmourLinen

Dear Jenny,
I am really sorry to hear you are not satisfied with our service... Each and every linen piece is handmade on order, and our production time is 1-2 weeks. We then ship the order by either regular shipping services or Fedex Express (which you can choose when ordering) and that takes depending on where you are based (usually around a week but sometimes longer with regular shipping). Your order was shipped on the 21st April and it should reach you any day now.
Sending kindest regards from Vilnius,
Miglé

Classificada 5 em 5 estrelas

Beautiful fabric

Beautiful fabric, easy, fast shipment and delivery.
Color matches the photos on the site.
will definitely recommend and reorder from Amourlinen.

3 de abril de 2023
Classificada 4 em 5 estrelas

A satisfied customer

Our purchase did take a while to arrive as there was a delay in sending out the initial order, however, the company responded quickly to our complaint, and were then very communicative and helpful in ensuring that we received the parcel safely and quickly.
We are absolutely delighted with the bed linen. It is gorgeous!
In the end I would recommend this company as they dealt with our complaint very attentively and quickly, and the linen is a very high quality, beautiful product.

17 de abril de 2023
logótipo da AmourLinen

Resposta da AmourLinen

Dear Kate,
Thank you for your message. Customer support got your message and got back to you via email. I am really sorry about this delay. Your order has been made and packed today and it will be picked up by Fedex. It should arrive in Germany by the end of the week.
I am really sorry again and I wish you a great day!
Kindest regards from Vilnius,
Miglé

Classificada 4 em 5 estrelas

Excellent quality but slow delivery time

My order took 3 weeks to arrive but after I contacted the company they were responsive and it was sent promptly. The dress is lovely and the quality is excellent and I am very happy with it. I just would have expected some communication around the delivery time.

26 de fevereiro de 2023
Classificada 1 em 5 estrelas

Item never arrived in California

I ordered Dec 16 and the shipping estimate indicated the item would arrive by Christmas in California. 6 weeks later, it still has not arrived. The confirmation number i was given was for the Netherlands and didn't provide any information about arriving in the US.

16 de dezembro de 2022
logótipo da AmourLinen

Resposta da AmourLinen

Hello there!

I’m so sorry to hear that! We've experienced a tremendous increase in volumes during Q4 of last year, therefore a lot of orders were delayed up to a month, including yours. I've checked the system and it appears that your order is still on the way. During peak holiday sales sometimes shipments get lost and we feel that as a brand we owe you for the extremely long shipping time. So we'd like to refund you the full amount and if you receive your late shipment you can keep it! Again, I want to apologize on behalf of AmourLinen and wish you all the best!

Founder and CEO, Lucas

Classificada 3 em 5 estrelas

Good quality fabric, but my oder was sent to wrong address

Good quality fabric, relatively fast delivery, the only reason I put 3 stars is because the shop has put wrong address on the package and so my order could have been lost. Thanks to Fedex for giving me a call to figure out the issue and delivering the package to the correct address. The shop didn't explain the reason for this issue, but I hope they are going to make some improvements and eliminate the possibility of similar issues in the future.

10 de janeiro de 2023
logótipo da AmourLinen

Resposta da AmourLinen

Hi there Maryna!

I'm so sorry to hear that you've experienced issues with the shipment. Glad to hear everything was well in the end, and you've received our premium quality products. To explain what went wrong here, I'd like to say that we use dedicated systems and direct integrations with the shipping companies, to eliminate human error. So the only issue is that perhaps the system didn't read your address as you've intended. Perhaps due to the city's name being written several times. Anyways, I'm so glad you've received the products in the end and hope they've met your expectations!

Founder and CEO Lucas

Classificada 5 em 5 estrelas

Beautiful fabric

Not your fault, but my orders took 4 weeks to arrive - got caught in Christmas post!
I love your products, they are beautiful quality. I've bought tablecloths to offer as wedding gifts and they have been well received. I bought wide linen for curtains and they worked very well.

31 de dezembro de 2022

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