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Animal Data Opiniões 

141
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TrustScore: 4.5 em 5

4,3

Serviço de resgate de animais
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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Shame on you as a company , charging rescue charities money to move a chip over to a dual registration company ! Surely either sort it out and waive the fee or offer charities dual registration .. cha... Ver mais

Classificada 5 em 5 estrelas

What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Per... Ver mais

Classificada 5 em 5 estrelas

My dogs microchip was fitted by the breeder before we got him and the change of address and setting up my own details on his profile were both so easy! Would highly recommend! Me and my little boy Wil... Ver mais

Classificada 5 em 5 estrelas

Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the good... Ver mais

Informações sobre a empresa

  1. Serviço de resgate de animais

Escrito pela empresa

At AnimalData, we are a DEFRA-approved Animal Microchipping Database that is dedicated to providing exceptional service to our clients. Our ISO-certified microchips are available to vets and implanters across the UK and are designed to help reunite pets with their owners if they are ever lost or stolen.

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(141)

4 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

DISGUSTING SERVICE - DO NOT USE

"Paul" was rude and abusive on the phone to me. No help at all and I have written to the 4 Directors about the terrible service & abuse. I have had to block their number because "Paul" was harrasing me

10 de julho de 2023
Opinião espontânea
logótipo da Animal Data

Resposta da Animal Data

HI Barrie,

We have already investigated this issue and have sent you an email after the abusive messages sent to our Customer Service team via the contact us page. As stated, we did not find any wrong doing by Paul nor was he abusive and rude to you. Quite the contrary.

You called up as you wanted to register a Dog that is currently registered with another customer who did not at the time contact us, or speak with us to give you permission to take over the ownership of the microchip which is required before any changes are made.

You were informed that the current owner would need to contact us and authorise the change of ownership before any changes could be made. You were not happy with this response and started shouting and being abusive towards staff, claiming that the previous owner had already spoken to someone and we are “deliberately making things difficult” 

You were informed should you continue to shout and scream then the call would be disconnected. You continued so the call was disconnected  as per our policy. Paul attempted to call you back to resolve the situation but your abuse continued.

You then called us back shortly after only to hang up the call and as per policy we are obliged to call you back. We did, and you proceeded once again to be verbally abusive so the call was disconnected for the final time.

At the time of the call no authorization had been provided for a change of ownership and this is what was being communicated to you. 

We take our customers' security very seriously and just as we would not remove your details from a Microchip without your consent, we also wouldn't be able to do this to another customer. We always ask the current registered owners to confirm any changes on the account. 

Your allegations are malicious and are not based on reality and from our investigation we have found no wrong doing by Paul but did find you to be extremely rude, aggressive and abrupt and we are therefore unwilling to provide any services to you moving forward. 

We are more than happy for you to transfer the Microchip to another database of your choosing and we will provide permission to any other database to obtain your business and allow you to register with them.  

Please ask them to contact us to arrange the transfer of the microchip. 

Thank you
Customer Service Team

Classificada 5 em 5 estrelas

microchipping course

We had our microchipping course today and was blown away by the how much the team went above and beyond. We drove 4 hours to be there and it was worth the experience. All of the team was friendly, knowledgable and answered all of our queries. All of the equipment and resources are excellent quality, you can really see the effort and care this company takes. We are so glad we chose this company above all the others. Thank you to all the team for a great day.

10 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Paul was soo kind and helpful person…

Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the goodness of his heart! So lovely 💚

7 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great site

Great site, easy to use, happy to have my puppy's details registered just incase he ever goes missing. Would definitely recommend.

14 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Care and Wellbeing.

What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Perfect to be on board with the pups of mine I feel they'll be in great hands if anything comes about to harm them, god forbid.

29 de março de 2023
Opinião espontânea

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