AnimigoOpiniões 

Resposta da Animigo

18/09/2024

Dear Karen,

We sincerely apologize for the negative experience you had with your recent order. Please know that it was never our intention to fall short in providing the best service that we aim to offer all our customers, and we understand how frustrating this must have been, especially considering the urgent need for your cat.

We want to address the concerns you’ve raised and provide some clarity. While we work with a third-party delivery service, we strive to ensure that orders are dispatched and delivered on time. Unfortunately, there was an issue with the carrier picking up the parcel from our warehouse, which affected both your order and a few others. We understand how critical timing was in your case, and we regret the inconvenience caused.

Regarding the confusion about the order cut-off time, we deeply regret any miscommunication you may have received. After reviewing your order, we acknowledge that the error on our part was due to the carrier issue and not related to the cut-off time. We take full responsibility for the delay and any misunderstanding this caused. Rest assured, lying to our customers is not something we condone or practice.

As a gesture of goodwill and to make up for this, we have refunded the £4.99 next-day delivery charge back to your account. You should have already received this refund, and we hope it helps to resolve at least part of the issue.

We understand how vital it is to trust the companies you buy from, and we are sorry if we have caused you to doubt us. We would love the opportunity to regain your trust, so if you have any future orders, please do not hesitate to reach out to us directly. We will ensure that extra care is taken with your order.

Once again, we apologize for the trouble caused, and we genuinely appreciate your feedback.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Resposta da Animigo

31/08/2024

Dear Julie,

Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the crystallized worming liquid. Our products are made with natural ingredients, and it's true that some key components may crystallize in colder temperatures. Warming the liquid in a bowl of hot water is the recommended method, and we're glad this resolved the issue. Rest assured, this is not a sign of the product being faulty.

Regarding the use of Amazon for delivery, we understand your concerns and apologize for any inconvenience this may have caused. We do use multiple delivery partners, including Royal Mail, to ensure our products reach all customers efficiently. We would be happy to accommodate your preference in the future. Please connect with us before your next order, and we will make arrangements to use Royal Mail for your delivery.

We appreciate your understanding and hope to serve you again under conditions that meet your expectations.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Resposta da Animigo

31/08/2024

Dear Alicia,

We are truly sorry to hear about the distressing situation with your cat. We can only imagine how concerning this must have been for you, and we are relieved to know that your cat is now okay.

Please rest assured that our products are made from natural ingredients and are carefully formulated to avoid any known side effects. We take such matters very seriously and are actively looking into this issue. Our customer service team is eager to assist and has been waiting for your response regarding the usage of the product. This information will help us understand the situation better and investigate it more thoroughly.

We sincerely hope your cat makes a speedy recovery and returns to full health soon. Please do not hesitate to reach out to our customer service team with any additional details, so we can provide the best support and guidance possible.

Thank you for your patience and understanding. We are here to help you through this situation.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Resposta da Animigo

31/08/2024

Dear Paul,

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of a scoop with your Flea & Tick Defense Powder. Please be assured that it is our intention to provide the highest level of service and product quality.

It seems there may have been a misunderstanding with your order. Typically, the product does include a scoop, and we deeply regret if this was not the case with your purchase. To help us investigate and resolve this issue, could you please provide your order details or any other relevant information? This will allow us to look into the matter further and ensure you receive the service and products you expect from us.

Thank you for your patience and understanding. We are committed to rectifying this issue and delivering the best service possible.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services