Apex Bespoke Carpentry Ltd Opiniões 

252
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really beautiful products and helpful customer service. I bought an airing cupboard shelf from Apex and was really happy with how easy it was to order custom sizing and the quality once it arrived. I... Ver mais

Classificada 5 em 5 estrelas

I ordered shelving for my airing cupboard and store cupboard. As I am in a new build these were not built in. The order process was very easy and I was kept informed of the progress regarding my order... Ver mais

Classificada 5 em 5 estrelas

I’m very impressed with the product and service. It’s of high quality and the delivery was fast. I highly recommend it to anyone. They also provide excellent support with installation videos.

Classificada 5 em 5 estrelas

Very pleased with quality of airing cupboard shelf. Great to have the option of bespoke sizing, at a reasonable price. Definitely recommend & pleased I found Apex.

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Apex Bespoke Carpentry Ltd specialises in handmade, bespoke wooden products. We offer a range of customisable furniture, including easy to install airing cupboard shelves.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

252 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(252)

98 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Wonderful just what we needed …

Wonderful just what we needed beautifully crafted and great finish.
Enabled us to free up space and store quilts , sheets and pillows cases neatly in a redundant cupboard. Well worth the price not expensive.
Thanks to the team great service and delivery

28 de outubro de 2025
Classificada 5 em 5 estrelas

Great company and excellent products

Only ordered a chopping board. It did arrive not to specifications, but after contacting their support team it was quickly resolved, hence the 5 stars. Sure they made a mistake, but it's how they handled it which makes them 5 star worthy.

That and the quality is wonderful and honestly, at quite a low price. Would absolutely order from them again and would recommend.

27 de outubro de 2025
Classificada 5 em 5 estrelas

Great Slatted Shelves

I was contemplating making these slatted shelves myself, but I saw Apex's website and decided to order from them. The process was really easy and I ordered online after measuring up my space, twice!

The shelves arrived quickly and were perfect. They come with all the necessary fixings and the timber was very good quality. Not too many knots and nothing significant either.

I would really recommend Apex Bespoke Carpentry

31 de julho de 2025
Classificada 5 em 5 estrelas

Perfect Size

Very happy with the product and customer service also help with exact measurements
Will definitely order some more when required 👍🙂

2 de outubro de 2025
Classificada 1 em 5 estrelas

Deliberately misled

Yes, I needed to do some shelving at my new house and bumped into this company. I never compared them and they were good following me up to acquire from them - even sending me a link of what I wanted and payment link.
However, this was where it went wrong: as soon as I paid, they stopped every correspondence. I received the woods and found out that they were mostly bent. I made contact and not until I submitted my review did I get a response - and without an apology.
I’ve used more glue than normal to close some gaps, but in all wasted more money and some shelves collapsed with damages to my plasterboard wall.
Having spent close half a grand, I wasn’t expecting an ill relationship. I had to buy a replacement set elsewhere to make up my losses. For me, I feel being sold bad woods and communication avoided with me.

From their latter email communication, it was suggested to have sent me an email to address my concern, but got none - never had a reply or request for pictures for my experience - and I’ve asked for any such reply to be shared here. The set-up instruction was also to solely use wood glue on plasterboard, not with fixings.

They have persuaded me through an email to take the review down, because they are a small business. They’ve also accused me of having it installed and claiming free money. Additionally, they feel it’s what I do to other businesses. Anyway, I spent close £500 without asking for help. I’ve received emails on this matter more than I did when I was purchasing and none when I needed help.

There was nothing personal, just a review. I know there is an integrity to protect, but would have worked best when I needed help.

If Trustpilot wants to see the full email communication between us and why they are claiming defamation, kindly ask. I guess the changes are to hide some of the causes and facts, or integrity recovery.

12 de agosto de 2025
Opinião espontânea
logótipo da Apex Bespoke Carpentry Ltd

Resposta da Apex Bespoke Carpentry Ltd

Hi Tup,

You emailed on 7th August & asked me to send you a bespoke order link, I did this, you asked for a delivery date, I gave you a date 2 working days later, you were sent an email with tracking information and the shelves were delivered on the date given. Two weeks later you contacted us to say 'your woods were bent' I wasn't sure what this meant and asked for pictures, that was nearly a week ago and I have received no pictures.
This morning you left the review and I contacted you by email again requesting pictures to show the bent wood, I have not received any images from you but after our communication I now understand that you attempted to install the wall battens using only glue and not the screws or wall plugs provided by us, even though the instructions we provide direct you to use the screws. The shelves are made from wood and are too heavy to be only supported by glue, this will be why they keep falling off and that will be what is damaging your plasterboard. Our instructions are actually on the shelf product page and I do feel they are clear enough.

I believe I stated that I feel your review is unfair and damaging to a small business, due to the fact that you have not followed our advice or instructions and are consequently blaming us for the issues that have followed for lack of doing so. I appreciate that you spent almost £500 with us, but as I explained in my emails that if you install the battens as directed in the instructions then there is no issue to be had, even if the wall battens are bent as you say, screwing them into the wall would pull them in straight.

Also, we have been operating for a couple of years now and in this time we have had orders damaged in transit and one of the first things customers tend to do is send images of the damage, and as you can see from our lack of negative reviews we always manage to resolve these issues. I reached a point in our communications where I could no longer believe that there was an issue with 'bent wood' due to your inability to evidence this, you instead defaulted to asking me to provide screenshots of previous emails and our instructions, and finally suggested 'I can come to your house and inspect, if I'm brave enough' hence why I have ended the email thread with you.

Ashleigh

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