Great customer service, friendly driver, and quality products. I would of given 5 stars but I was disappointed that changing the freezer door over didn’t come under the installation fee, and I had... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered and delivered in 2 days! Was £70 to £80 cheaper than other appliance companies. Arrived on time and delivery guy was super kind and even brought the machine into my house. This is after spendi... Ver mais
A empresa respondeu
The delivery driver who delivered my washing machine was very helpful and friendly. He plumbed my washing machine in for me as I didn't have a clue what to do...I had ordered it from Curries (just fr... Ver mais
A empresa respondeu
The two friendly guys arrived on time which accurately aligned with the realtime communication push notifications.My service included pick up of old appliance,delivery and install new.The guys were q... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Fornecedor de peças para eletrodomésticos
- Fornecedor de caldeiras
- Loja de bancadas
- Instalação de gás
- Loja de máquinas de lavar roupa e máquinas de secar roupa
Sobre Appliance World Online
Escrito pela empresa
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Informações de contacto
543-547 Bolton Rd, M27 8QT, Manchester, Reino Unido
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Samsung washing machine …
Received very quickly with updated arrival times through the day and working as should be 👍 would recommend
7 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Hi Connie Phillips,
Thank you for your great review!
We’re really pleased to hear your Samsung washing machine arrived quickly and that you were happy with the delivery updates throughout the day. It’s great to know everything is working as it should.
We really appreciate the recommendation and thank you for choosing AWO 👍
Kind regards,
AWO
Haven't received my product 9 days…
Haven't received my product 9 days waiting for communication, yet I had to ring them to see when delivery is ,they said they would ring me back which they never did ,so I had to ring again they said I would recieve a message to let me know when I will receive my delivery , so im still waiting
2 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Hello Sara Fish,
We’re sorry to hear you feel disappointed with your experience.
At the time of ordering, the lead time for this item was clearly shown on our website, and there was also a confirmation box to acknowledge that the product was not currently in stock before the order was placed.
Your delivery was already scheduled prior to this review being left, and we are pleased that the order is due to arrive today, ahead of the original estimated timeframe provided.
We do appreciate your feedback regarding communication and will take this on board as we continue to improve our service. Thank you for your patience while we arranged your delivery.
Kind regards,
AWO
unhelpful…
I explained on the phone to the salesperson that I needed some extra help because I have a visual impairment. The person I spoke to was courteous and helpful. There was then a problem with the delivery- I tried to explain the nature of the problem to customer services. With a view to waving the rebook charge- this was a distressing - unhelpful experience for me. It is my view that customer services look at both points of view equally in order to make a decision. This was not the case. I asked for some disgression due to some misunderstanding but didnt get it. left me feeling as though the person I ws talking to wasnt interested in what I was saying. Cancelled the order
8 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Hello Wendy Plastock,
We are sorry to hear that you feel disappointed with your experience.
On the day of delivery, our team made every possible effort to complete your order successfully. We attempted to contact you three separate times to resolve the delivery issue, but unfortunately we were unable to reach you. In addition, no delivery instructions had been provided to assist our drivers with the delivery requirements.
We fully understood and acknowledged your request for additional support due to your visual impairment, and both our sales and customer service teams made every effort to assist you fairly and respectfully throughout the process.
Despite this, the delivery could not be completed due to circumstances outside of our control. We were more than willing to re-book the delivery and help find a suitable resolution, however the decision was ultimately made by yourself to cancel the order.
We do take all customer feedback seriously and always aim to be understanding and accommodating, but in this instance we are confident that our team acted appropriately and did everything possible to help.
Kind regards,
AWO
Very efficient from placing order to…
Very efficient from placing order to receiving dishwasher. Good communication too. Would definitely recommend!
6 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear John,
We are so pleased to hear that you had a smooth experience from start to finish. Our team works hard to ensure our communication is clear and our deliveries are efficient, so it’s wonderful to know we hit the mark for you.
Enjoy your new dishwasher, and thank you for choosing Appliance World Online!
Regards,
AWO
Fabulous in every way
Very easy to order online. Great price. Very efficient delivery service.
4 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Sandra,
Thank you for the fantastic feedback! We are so glad to hear that everything—from browsing our site to receiving your order—was a smooth experience.
Providing great value and a quick turnaround is what we aim for, and it’s wonderful to know we hit the mark for you. We look forward to helping you again soon!
Regards,
AWO
No problems.....
Great for getting back to you. Great at refunding. Great company.
4 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Miss Jeffery,
We really appreciate the "triple great" feedback! It’s important to us that we’re just as helpful after a purchase as we are during it, so we’re glad to hear our team took good care of you.
Thank you for sharing your experience and for the wonderful support!
Regards,
AWO
very friendly delivery man
very friendly delivery man, all went well. very satisfied with product and excellent communication throughout.
4 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Audrey Macfarlane,
Thank you so much for the kind words. We are thrilled to hear that you had a great experience with our delivery team and that you're satisfied with your new product.
Keeping communication clear and helpful is a top priority for us, so it’s wonderful to know that made a difference in your experience. We look forward to serving you again soon!
Regards,
AWO
Everything delivered on time
Everything delivered on time, staff couldn’t have been more helpful when I didn’t receive an e mail, but it turned out somehow or other my emails had turned off and I have only discovered this today and the e mail was sent. Thoroughly recommend this company. J.C.
3 de maio de 2026
Opinião espontânea
Resposta da Appliance World Online
Hello Jean Costello,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear everything was delivered on time and that our team could assist you when there was an issue with the email — glad it all got sorted in the end.
Your recommendation really means a lot to us. Thanks again for your support!
Kind regards,
AWO
Resposta da Appliance World Online
Hi K Pem,
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly. That’s exactly the experience we aim to provide.
We appreciate your support and hope to see you again soon!
Kind regards,
AWO
Excellent Service
Excellent service and very good value. Recommended.
29 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Marks View,
Thank you so much for the 5-star review! We are thrilled to hear that you found our service excellent and experienced great value. Your recommendation means a lot to our team.
We look forward to seeing you again soon!
Regards,
AWO
Excellent service!
This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded quickly to our many emails and he contacted the manufacturer several times for us. When it turned out that nothing could be done because the hob had been discontinued, he made very helpful suggestions and offered of course to exchange the hob if these did not work out. I would give this company 10 stars if I could. Thank you AOW!
14 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Lesley,
Thank you so much for the glowing review! It’s wonderful to hear that we could help turn a tricky situation with your gas hob into a positive experience.
We pride ourselves on staying with our customers until a solution is found, and I’ll be sure to pass your kind words along to the team member who assisted you—he will be thrilled to know his efforts made such a difference. While it’s always a shame when a product is discontinued, we’re glad the alternative suggestions were helpful.
We appreciate your support and the "10 stars"! If you ever need anything else, we’re just an email away.
Regards,
AWO
Fantastic service and product.
Yesterday, my fridge freezer finally stopped working and so I had to find another asap. Checked Which? for a recommendation and found it cheaper at this store, Appliance World online, but because I needed it urgently I rang them. Spoke to a very knowledgeable (and patient) man who discussed it with me, recommended a better option then arranged for next day delivery. It arrived this morning, less than 24 hours after I ordered and paid for it.
Fantastic service from this business and particularly the lovely man I spoke to. I will definitely look at this company when I need anything else, and would recommend anyone reading this, to do the same. Don’t think I have ever had such positive experience as this when buying something, especially when the whole process had to be rushed, as the frozen food in my broken fridge freezer was thawing. Great service and fantastic product, thank you so much
28 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Kathryn,
We are so glad we could help you out in such a pinch. Dealing with a broken fridge freezer is stressful enough, let alone when you have a clock ticking on your frozen food!
It’s great to hear that our team was able to guide you toward the right model and get it to your door in less than 24 hours. We pride ourselves on having a knowledgeable team that genuinely cares about getting the right fit for our customers, so we will be sure to pass your kind words along to the gentleman you spoke with—he’ll be delighted to know he made such a difference.
Thank you for choosing Appliance World and for recommending us to others. We look forward to helping you again whenever you're ready for your next upgrade!
Regards,
AWO
Would use the company again
Would use the company again
Good service
28 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Colin Dawson,
We really appreciate you taking the time to share your experience. It’s wonderful to know that you enjoyed our service and that you're happy to use us again in the future.
Our team works hard to ensure every customer has a positive experience, so your feedback means a lot to us. We look forward to seeing you again soon!
Regards,
AWO
Can't fault the service
Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the chosen date. The delivery driver was the nicest guy as well, couldn't have been more polite and courteous. Would gladly deal with them again.
20 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Ben Francis,
Thank you for sharing your experience! It’s great to hear that the ordering process was easy and that your delivery arrived on the scheduled day.
We’re especially pleased to hear your kind words about our driver; we’ll be sure to pass that praise along to him. We appreciate your patience regarding the tracking updates and the later arrival time—we're always looking for ways to sharpen our logistics to make the process even better.
We look forward to welcoming you back again soon!
Regards,
AWO
washing machine Will use Appliance…
Washing machine. Will use Appliance World again rang for information quick to answer phone and professional, easy to order online clear communication concerning delivery throughout and was quick, the del/driver very polite
27 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Diane,
Thank you for the 5-star review! We’re so glad to hear you had a great experience from the initial phone call to the final delivery. Our team prides itself on clear communication and professional service, so it’s wonderful to know we hit the mark for you. We look forward to helping you again in the future.
Regards,
AWO
Tremendous efficiency throughout…
Tremendous efficiency throughout purchasing delivery and fitting would recommend to anybody😁
David
25 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear David,
We truly appreciate the 5-star feedback. It’s great to hear that the entire process—from purchase to fitting—was seamless and efficient for you. Our goal is always to make getting new appliances as stress-free as possible.
We'll be sure to share your kind words with the delivery and installation teams. Enjoy your new appliance!
Regards,
AWO
Great experience overall Great communications update with…
Great communications update with Appliance World in terms of confirmation of purchase, delivery schedule and timeslot update on the delivery day. Delivery driver was also very helpful and efficient.
23 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Diane Fraser,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you were pleased with our communication process, from the initial purchase confirmation all the way through to your delivery day updates.
We take great pride in our delivery team, and we will be sure to pass your kind words along to your driver for being so helpful and efficient.
We look forward to serving you again at Appliance World
Regards,
AWO
Repeated address errors and £40 fee – very concerning experience
I had a very frustrating experience with this company.
I placed an order for a washing machine and carefully entered my correct delivery address at checkout. In the confirmation email, however, the address appeared incorrectly (wrong city/postcode), along with a warning that incorrect addresses would incur a £40 fee.
When I contacted customer service, I was told it was too late to amend and had to pay the fee. I did so, this time using PayPal to ensure my address was automatically correct and verified. Despite this, the confirmation again showed an incorrect city.
At this point, it’s difficult to understand how this can be attributed solely to customer error, especially as the issue occurred across different payment methods.
Customer service maintained that the fault was mine and declined to refund the fee.
I have since noticed similar experiences reported by other customers, which raises further concerns.
I would advise others to double-check their confirmation emails very carefully, as any discrepancy may result in additional charges.
Or avoid buying from them altogether!
23 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Hello Domenico S
We’re sorry to read your review, but we do need to clarify the facts.
As confirmed during our recorded call with you, the postcode on the order confirmation was not checked after the order was placed. The details we receive are exactly those submitted at checkout—our system does not alter or amend customer address information in any way.
In cases where Apple Pay or PayPal are used, the address is pulled directly from the payment method’s saved details. If incorrect information is stored there, it will be passed through to the order unless manually reviewed and amended before confirming the purchase. This can also be the case when using Shopify websites to make purchases.
We appreciate this situation has been frustrating; however, the failed delivery fee was applied in line with our policy, as the delivery could not be completed due to the incorrect address provided and at no fault of our own.
We always advise customers to carefully check their order confirmation details to ensure everything is correct prior to dispatch, and our team is available to assist before this stage if any amendments are needed.
Kind regards,
AWO
Appalling service.
I ordered a washing machine and selected a delivery date. Waited all day at home for delivery and had several email and text notifications with delivery slot and time. Nothing arrived.
Called the shop the next day and they told me it was not in stock and was never going to be delivered. Absolutely appalling service.
21 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Hello Anna,
I’m really sorry to hear about your experience—this certainly isn’t the level of service we aim to provide.
I completely understand how frustrating it must have been to wait in all day with confirmed delivery communications, only to then find out the item wasn’t in stock. That’s not acceptable, and I apologise for the inconvenience and confusion caused.
This is something we take seriously, and your feedback will be reviewed internally to ensure this doesn’t happen again.
Kind regards,
AWO
From initiali enquiry by phone and…
From initial enquiry by phone and online very easy to deal with. Good communication from the company from order confirmation to delivery time and date. The delivery team were on time and delivered to where I wanted. As I was replacing a 33 year AEG freezer and it had to fit in the same built in cabinet , so dimensions were critical. It fitted 😀 . I didn’t know that AEG is part of the Electrolux group, will it be as good as the last one and run for 30+ years, who knows but 🤞🤞🤞. But I’d use Appliance Online again. Thanks
3 de abril de 2026
Opinião espontânea
Resposta da Appliance World Online
Dear Simon,
Thank you so much for the fantastic review! We are thrilled to hear that the entire process, from that first enquiry to the final delivery was smooth sailing for you.
Fitting a modern appliance into a 33-year-old bespoke cabinet can definitely be a "hold your breath" moment, so we are doing a little victory dance with you that the dimensions were spot on. It’s a testament to your careful measuring!
Regarding your new AEG: you’ve definitely done your homework! AEG has been a flagship brand within the Electrolux Group for quite some time, focusing on high-end engineering and sustainability. While a lot has changed in the world of appliance technology since 1993 (mostly in the name of energy efficiency and clever features), the build quality remains top-tier.
Here’s to hoping this one gives you another three decades of reliable service! We look forward to helping you again whenever you're ready for your next upgrade.
Regards,
AWO
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.