Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The dispenser scheduler does not work. Or it works randomly. So I have to check the camera everyday to dispense food manually. Customer has no response to this issue.

Classificada 4 em 5 estrelas

I've been looking at options like Furbo but decided to try this pet treat camera instead. Best decision ever. The barking alerts work perfectly, and being able to toss treats to my dog while I'm stuck... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

J'ai pris la camera exterieure solaire go2t pour mon jardin. L'installation est simple et le panneau solaire charge bien meme quand il y a des nuages. Application facile a utiliser sur mon telephone.... Ver mais

Classificada 1 em 5 estrelas

I have been trying to cancel a monthly subscription with Arenti for their cam services since March, and now it's August and despite my best efforts, another payment has gone through. I'm being passed... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de equipamento electrónico
  2. também em
  3. Loja de artigos para animais de estimação

Escrito pela empresa

Arenti designs smart home security products including baby monitors, indoor cameras, outdoor cameras, pet cameras and smart home solutions. Our official online store currently serves selected countries and regions. Customers in other regions may purchase Arenti products through authorized retailers and online marketplaces. Product availability, shipping policies and after-sales support may vary depending on the sales channel. If you have any questions about your product or need technical assistance, our support team is available at support@arenti.com or info@arenti.com. We're committed to helping resolve issues as quickly as possible.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

61 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(61)

28 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Alles in allem ein top Babyphone 👌🏼

Ein super tolles Babyphone, die Bildqualität ist Mega die Verzögerung ist vollkommen in Ordnung und die Reichweite ist bei diesen Phone ein absolutes Must have vom ersten Stock bis runter in den Garten ca. 15 Meter und der Empfang ist erste klasse 👍🏼 wir haben einige ausprobiert die eine weite Reichweite versprochen haben und immer war der Empfang weg. Also wer eine weite RW braucht ist bei Arenti genau richtig ✅

Ein Stern Abzug gibt es leider, da die Bild in Bild Funktion leider nur in Amerika geht und in Deutschland nur wenn man ein YouTube oder Music Abo abschließt.
Vielleicht könnte man das beim nächsten Update ändern 👍🏼
Dann wäre sie zu 100% perfekt 👌

9 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Retouren werden nicht bearbeitet

Retouren werden nicht bearbeitet. Ich warte seit mehreren Monaten auf meine Rückerstattung.

14 de abril de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Es tut uns leid, dass Sie eine unangenehme Rückgabeerfahrung gemacht haben. Da unser Rücksendelager uns nicht automatisch über den Rücksende status informiert, benötigen wir manchmal von den Kunden die Kontaktaufnahme sowie die Angabe der Bestellnummer und der Rücksendesendungsnummer, um die Bestellung zu überprüfen. Bitte wenden Sie sich an unseren Kundenservice und stellen Sie diese Informationen zur Verfügung. Unser Team hilft Ihnen gerne bei der Abwicklung der Rückerstattung. E-Mail-Adresse des Kundendienstes: support@arenti.com

Classificada 1 em 5 estrelas

most stupid company

most stupid company. my one month video recordings are not downloadable. they dont help. i have all proof.
dont ever buy or use arenti.

21 de março de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

We’re very sorry to hear about the difficulties you’ve experienced with downloading your video recordings. We take your concerns seriously and would like to help resolve this issue as quickly as possible. Please contact our customer support team at support@arenti.com with your details and proof, and they will assist you promptly.

Thank you for your patience and understanding.

Classificada 5 em 5 estrelas

Consegna veloce e prodotti eccellenti

Ho il baby monitor ARENTI e la videocamera per esterni e devo dire che entrambi gli articoli sono fantastici. Sono arrivati ​​molto velocemente (in meno di una settimana) e sono di buona qualità. Le scatole e i prodotti hanno un bell'aspetto e possono essere un regalo perfetto. Ci piace usarli e lo consigliamo vivamente a chiunque.

25 de fevereiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Grazie per la tua condivisione! Il baby monitor Arenti ti aiuta davvero a prenderti cura del tuo bambino e a raggiungere l'equilibrio tra vita e lavoro.

Classificada 5 em 5 estrelas

Affidabile e Funzionale

Il baby monitor Arenti è una scelta eccellente per sicurezza e comodità.
La qualità video è ottima, con visione notturna chiara, e l’audio bidirezionale permette di parlare al bambino. La connessione Wi-Fi è stabile e l’app intuitiva facilita il monitoraggio ovunque. Inoltre, il rilevamento di movimento e suono aggiunge un livello extra di sicurezza. Design compatto e facile installazione.

✅ Ottima qualità video e audio
✅ App intuitiva e connessione stabile
✅ Funzioni avanzate per la sicurezza

🔹 Voto: 5/5 – Consigliato!

13 de fevereiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Grazie per la tua condivisione! Con il baby monitor Arenti è possibile raggiungere l'equilibrio tra lavoro e cura del proprio bambino. È molto utile per le neomamme:)

Classificada 5 em 5 estrelas

Tolles Babyphone

Das Babyphone gefällt uns sehr gut. Dadurch das es 2 Kameras hat, kann eine Kamera auch für unsere Katzen verwendet werden.
Die Auflösung auf dem Bildschirm ist auch super.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Thank for your sharing! you can aslo share Arenti baby monitor with your friends who has kids

Classificada 5 em 5 estrelas

Two cameras same screen 😍

The most important detail is to see two different cameras on the same screen! Also, the screen size and image quality are incredible!

20 de janeiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Thank for your sharing! Hope Arenti baby monitor can benefit you look after your lovely baby welll!

Classificada 5 em 5 estrelas

The cameras are amazing

The cameras are amazing. I love the app And It’s very easy to use

14 de janeiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti


Thank you for your kind words! We're delighted to hear that you’re enjoying our cameras and finding the app easy to use. Your satisfaction is our top priority! 😊

Classificada 5 em 5 estrelas

Encantada con estas cámaras

Encantada con estas cámaras, se ven súper bien y una calidez estupenda; la utilizo con el monitor y es increíble el sonido que tiene, aunque también puede ir por wifi a través de la app en tu móvil. Tiene varias características, como luz de acompañamiento nocturna, música relajante, y está genial que se puedan ver las dos cámaras a la vez.

14 de janeiro de 2025
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

🥰🥰¡Muchas gracias por tu comentario! Nos alegra mucho saber que estás encantada con nuestras cámaras y que disfrutas de sus características, como la calidad de imagen, el sonido, y la luz nocturna. Saber que te resultan útiles y fáciles de usar es muy gratificante para nosotros.

Classificada 5 em 5 estrelas

The Perfect Gift for a Busy Mom

I received the Arenti Baby Monitor and decided to gift it to my best friend, who is a single mom and works full-time. It turned out to be the perfect gift!

She’s been absolutely thrilled with how much it has simplified her life. The video quality is excellent, providing her with a clear view of her baby, even at night. The two-way audio feature has been incredibly helpful for her to comfort her baby while multitasking.

The motion and sound detection alerts give her peace of mind while working, knowing she’ll be notified if her baby needs attention. It’s been a huge support for her as a busy, working mom, and she loves how easy it is to set up and use.

Thank you, Arenti, for such a thoughtful and practical product that has made a real difference in my friend’s life. Highly recommended for any parent, especially those juggling work and parenting responsibilities!

12 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

🥰🥰Thank you for your wonderful feedback! We’re thrilled to hear that the Arenti Baby Monitor has been a meaningful gift for your friend and has made her busy life a little easier. Knowing it provides her peace of mind and supports her daily routine means the world to us.

Your kind words and recommendation inspire us to keep creating thoughtful products for parents. If you ever need assistance, feel free to reach out—we’re here to help!🥰

Classificada 2 em 5 estrelas

False European company, Chinese products

Happy about the products itself (a fixed and motorised indoor cameras). But the cloud storage service is extremely expensive and there is no way to use a personal cloud. The translation of the app is not very well done but the thing that bothers me most is that the company is falsely claimed to be from Netherlands while from the networking labels I can clearly see that the cameras are from China. I am not sure if the security and confidentiality of the video capture is guaranteed. I looked especially for an European company for this kind of product so finding out that is not true was not nice.

24 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

❤️Dear Valued Customer,

Thank you for reaching out and sharing your privacy concerns. We fully understand the importance of protecting your data and have implemented stringent measures to ensure your information is secure:

Secure Cloud Storage
We utilize Amazon Cloud Service, a globally trusted platform known for its highest level of encryption and compliance with international data protection standards.

End-to-End Data Encryption
Our cameras are equipped with AES-128 encryption, a reliable industry-standard algorithm. This ensures that all data, including event messages, control commands, live view streams, and cloud storage, is encrypted during transmission and storage.

Your trust is our top priority, and we are committed to safeguarding your privacy. If you have any further questions or concerns, please don’t hesitate to contact us.

Best regards❤️❤️

Classificada 5 em 5 estrelas

Good product and good brand

I am happy with the baby monitor and support. Very easy to use and good quality, the product has good quality, we are very happy with the purchase will buy more cameras soon.

2 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

❤️❤️❤️Thank you so much for your kind words and support! We’re thrilled to hear that you’re enjoying our product

Classificada 5 em 5 estrelas

Great

The Arenti AInanny 2K UHD Video Baby Monitor is a fantastic tool for parents seeking peace of mind. With its 5-inch LCD screen, it provides crystal-clear visuals in 2K UHD resolution, ensuring you can see every detail of your baby’s environment. The monitor features night vision, allowing sharp images even in low-light conditions. Its two-way audio lets you soothe your baby from another room, while the temperature sensor helps maintain a comfortable environment. The range is impressive, offering reliable connectivity throughout the home. Easy to set up and user-friendly, this monitor is a perfect companion for modern parents, combining quality and convenience seamlessly.

16 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Your satisfaction means the world to us🌹🌹, and it’s customers like you who inspire us to keep delivering the best.

Classificada 1 em 5 estrelas

Zero service

Same as someone else - I’m trying to get an app help… And I get a voice message that says no agents are available and it just hangs up on me. Doesn’t even allow me to leave a message. The last guy that posted a similar message, they responded back with the same phone number. That’s kind of like a slap in the face. I have two cameras that help monitor my father in Florida and I was looking for a system for my house for my pets and my porches, etc. I will never consider them without the ability to reach an agent at any point in time. Horrible

16 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Hello! Thank you for reaching out. If you contact us outside of our customer service hours, our team will get back to you as soon as we're available during working hours. Alternatively, you can always email us at any time, and we'll respond promptly.

📞 USA & CA: 1-866-999-7868
Mon-Fri, 9 AM - 5 PM (PT)
📧 Email: support@arenti.com | info@arenti.com

We appreciate your support!

Classificada 5 em 5 estrelas

OP1 is wonderful

I have the OP1 security camera and I love it, the resolution and the night vision is so clear and bright, the features on this camera are wonderful and the setup was pretty easy. I like that you do not need to pay a monthly fee unless you want to which I don;t as we can monitor the unit ourselves. The motion light on it is great as it detects any movements in the yard The app is so easy to setup and use, would highly recommend this camera, great price and amazing quality

13 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

💖💖Thank you for your amazing review! We’re glad we could meet your expectations and look forward to serving you again.

Classificada 5 em 5 estrelas

The Arenti Dog Treat Camera Petcam1T is…

The Arenti Dog Treat Camera Petcam1T is amazing! The 2K UHD quality is crystal clear, and I love being able to toss treats and talk to my dog when I’m not home. The AI motion detection and real-time barking alerts are so helpful, and the night vision works perfectly. It gives me so much peace of mind knowing I can check on my furry friend anytime. Highly recommend to all pet owners!

6 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

Your encouragement fuels our passion🐶🐶! Thank you for your trust and support—we’re here for you anytime.💗💗💗

Classificada 4 em 5 estrelas

Hele goeie camera

Hele goeie camera, ik heb nog andere camera’s geprobeerd, ze liggen allemaal werkloos in de kast

11 de dezembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

🥰🥰Bedankt voor uw enthousiaste reactie! We zijn ontzettend blij om te horen dat u zo tevreden bent met onze camera's. Het betekent veel voor ons dat onze producten aan uw verwachtingen voldoen. Mocht u in de toekomst nog vragen hebben of advies nodig hebben, dan staan we altijd voor u klaar. Geniet van het vastleggen van prachtige momenten!

Classificada 1 em 5 estrelas

No customer service

No customer service. Every time I call their 1-800 number, I get a message saying that "there are no customer service agents available in the cue". I then get disconnected with no option to wait.

How are you supposed to get help when there is no help available? What a crap company.

19 de novembro de 2024
Opinião espontânea
logótipo da Arenti

Resposta da Arenti

We are truly sorry for the inconvenience you've experienced and understand how frustrating it must be to not get through when you need help. Your feedback is invaluable to us, and we are taking steps to ensure our support process works better for all our customers.

In the meantime, we want to make sure you get the assistance you need as quickly as possible. You can reach our after-service team directly at:
📞 USA & CA: 1-866-999-7868
Mon-Fri 9AM - 5PM (PT)
📧 support@arenti.com
info@arenti.com

Classificada 2 em 5 estrelas

Wouldn’t recommend

No matter where we place it (even in different locations etc) the camera doesnt face down enough. We have to balance it on objects so we can clearly see our baby. Freezes quite often. I like that it gives the temperature of the room.

26 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unreliable baby monitor- AVOID

If you want a reliable, easy to use baby monitor, avoid this one. Setup is unreliable and when you move the camera to a different location, you have to do the whole process again.

3 de novembro de 2024
Opinião espontânea

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