Arkmat Opiniões 

Ordered stable mats at the end of August and still no sign of delivery. Ark told it’s the fault of the courier but since pointing out that my contract is with Ark not the courier I’ve been ignored. I’m now putting my payment into dispute with my credit card provider.

We have now kitted out several stables with wall mats and floor mats, great products, however they usually take 3-4 weeks to arrive and get lost between 1-2 times per delivery. not sure how the company stays afloat with so many missing mats - a lot of delivery companies employees must have lovely kitted out stables. Ordered my last lot of £400 mats on 26th August - its now 11 September and still waiting. Wont use again.

I placed an order for 12x Stable Mats, due for delivery within 5-6 days of ordering. I had not received dispatch notification or notice of delivery after 6 days so became increasingly nervous, especially having read such poor reviews after I placed my order. I was unable to get through to ArkMat by telephone but all emails were responded to quickly and professionally. My order was out for delivery (Day 8) - ArkMat communicated with the courier who gave me notice of delivery so I could ensure I was home. Despite reservations after reading other reviews, I am pleased with the service and product received.

Order placed, and DX tracking received same day. After a week of the tracking information not changing, "we are still awaiting your order" they eventually agreed to send with DPD. I asked for tracking information the day after I had been told it had been sent "incorrect information" Then I was told DPD failed to turn up, same as DX did the first time. They were unable to provide any confirmation of any bookings with any 3rd party couriers or DPD themselves. They promised it would go 9th August, didn't, promised it would go 10th August - yet with no re-assurance based on previous failed collections.

Tried to call 5 times, 4 times no answer, 1 time answered to someone who didn't' have a clue what was going on, left a message each time - never returned. Apparently she was a temp, and he was on the phone at the same time as on chat to me, good multitasking I must admit!

Each response to every poor review is blamed on the courier and then 'you asked for a refund and you got one'. Yes but what we actually wanted was products.

Pay attention to ALL the reviews and don't both with the company. You'll get no products and get nothing but excuses.

I'm a disabled man whom ordered grass from Ark Rubber and Resin.

It was not a good experience. My order failed to turn up on the day it was meant to. I then took another day off of work to wait for it again. It failed to turn up for a second time.

After waiting days for a response from them to explain why this was the case. They lied and said they'd didn't have the correct details. Although they had been confirmed on the original delivery date.

Needless to say I canceled my order.

Poor customer services and poor communication.

Do not use Ark Rubber and Resin.

Ordered artificial grass on the 30th June delivery between 5th to the 10th of july tracking number on 4th July which didn't work waited to the 10th still no delivery spoke to the courier to find out tracking number does not exist so phoned ark-solutions-uk to be told it was a mess up their end and they would send item out on a next day delivery so I would receive my item on the 12th so I took a day of work so I could fit it ready for family on Friday who are coming up now just received a email saying that the courier they have used can't deliver for another 2 days surely next day delivery means next day delivery so now what only cost me £150 for a bit of artificial grass has now cost me a daily wage really not happy at all

Terrible company with even worse customer service.
Unfortunately for me, I didn't read any reviews before I ordered from them and now I am regretting that decision.
Do yourself a favour and find another company that won't mess you about and will actually reply to emails.
I ordered a roll of 2m wide rubber. A week went by of me expecting a dispatch email but nothing. Then finally I got an email asking if I could take it in 2 x 1m wide rolls instead because the shipping is expensive on 2m wide rolls. It took them over a week to ask me this, then they completely ignored my replies. Finally I spoke to someone on the telephone who assured me it would be delivered within a couple of days. Next thing they have cancelled my order.
Any normal company could have let me know within the first couple of days and no problem, I would have ordered it elsewhere, but these have to drag it out for 2 weeks.
Don't bother wasting your time with this company.

Appalling customer service. Do not waste your time or money. Bought some samples on eBay which arrived promptly. Ordered a full size EVA mat which was promptly cancelled apparently due to courier problems. Ordered one via Amazon on 27th June at £20 more and tracking number was provided. Item said dispatched, Ark said it had been picked up on 4th July yet courier was unaware of it. Rung Ark every day this week to be finally told today that they can’t send it due to couriers and they will refund. They should not be selling them if they can’t deliver! Time wasters!

Good experience. Found arkmat online after seeing them on Amazon but decided to order through the Arkmat website. Chose the Askot artificial grass. Based this on the videos on their YouTube channel. Doesn't seem like it gets updated much. Only wanted to order a small section so got a 3m x 4m. And I must say for the price I'm extremely pleased. I'll be using this to put up on a wall by our hot tub area in the garden. That's why I wasn't that fussed how good it looked. But I'll be ordering some for the floor too. Delivery was fine. Got a text in the morning around 5 days after ordering that it was coming that day. Only thing I would of said was it would of been nice to be told what day it was coming so I could make sure someone was in. But luckily it was fine. Thanks Arkmat

The most dishonest I have ever had the displeasure of dealing with.
Ordered artificial grass on 3-5 day lead time. Over 1 month since order placed, 30+ emails, 15+ telephone calls and the order was then cancelled.
They send tracking info each night but none of the tracking is valid. Blame stock figure errors, couriers, order backlog.
All in all the most un-trustworthy company I have ever dealt with.

Do yourself a favour and buy from another company.

Ordered Aintree after requesting a couple of samples (the wrong ones sent twice) but received a cheaper product grand 30. And it arrived late.
Didn't know it was not what I ordered / a cheaper product until I finished the installation when there was a label on the inside of the carrier roll and I challenged the firm.
And it looks more shiny and doesn't brush out as well. Pretty pissed off after trying for weeks to get the right sample and the being sent the wrong (and cheaper) product. I expect at least a refund.
You'd think with a poor rating on here they'd try to improve.
Annoyed to say the least.
I won't offer a recommendation.

Do not use this company shocking paid done my order got delivery date and tracking number and delivery company I tried tracking my item on day of delivery and the tracking number did not work then I got message saying sorry out of stock . So I called and said you told me it’s been collected and being delivered today not only did they commit fraud giving a tracking number that did not excist with tuffnels parcels they lied saying being picked up and on route . Soo asked if they had alternative as they advertise loads different artificial grass but she said no sorry we are struggling we can send when we source next . Wow artificial grass suppliers you need to stop advertising and taking money for products you can’t get wish I read your reviews first

This.is the first time I have used this company and found them first class.
All enquiries were answered the same day, generally within an hour.
Product delivery times were spot on.
The product I bought was artificial grass, which was of excellent quality.
From my overall experience I would highly recommend this company.

This is the second time I have used this company because I found them so good the first time. I ordered some outside rubber mats this time and the company even kindly gave me a discount to help with the purchasing of the product. Delivery was within 2 days and again the product, price and customer service was all absolutely excellent

PLEASE TAKE ME SERIOUSLY DO NOT USE THIS COMPANY.

Bought 3 rolls of the same grass on different occasions within a week or 2. Completely different grass arrived each time and not the sizes we ordered.

We are having to rip it all up now. We gave this company a good chance at sorting the problem but they ignored over 100 calls and promised call backs which never happened.

Their reviews across all platforms says it all. Bunch of gangsters.

I really want potential buyers to know how serious I am PLEASE DO NOT USE THIS COMPANY. Have cost us thousands of pounds and we are now taking legal action for damages.

Terrible company, appalling customer service and rude staff.
I bought 10 mats on 3 April for a mare who is due to foal and due to the Easter holiday agreed delivery on the following Tues. I didn't receive any confirmation of purchase or delivery from them so on the Tues called Tufnells to request.a rough idea of delivery. I was informed that there was nothing for me. I called Ark to be told it was a mistake and that they would investigate and call me back. They didn't and I called them to be told it was definitely out for delivery next day. The next day as I called Tufnells for a time slot and was again told there was nothing for me either at the.depot or out for delivery. I called Ark who said they would investigate and call back. They later advised that the Tufnells van had broken down and the items could not be recovered?!? Tufnells still advise that they did not have a delivery for me either in their depot or on a van. They also had no knowledge of a broken down van. I called Ark back and asked for a refund which they promised would be done straight away. I then ordered from 'Horsemat' who were fantastic and thoroughly professional. I cannot recommend them highly enough. Having read the reviews I do not believe they ever sent the mats and think they're just totally incompetent. The refund from Arkmat arrived 3 days later without any apology. Avoid this company.

The customer service replies fast. But to get my grass it has taken me over two weeks, it was a nightmare.
First and all the courier company they use is atrocious (impossible to track and contact)
I ordered two rolls of grass expected on Saturday and did not come until Tuesday and they brought me one roll I wanted but with the wrong measurements and a second roll was a different type of grass. Thus, they came at different times with the same tracking number.
I phoned and They kindly organised collection and replacement. The Rolls were meant to be collected on Thursday and they did not collect them until Tuesday. But the delivery man did turn up the following day after the first rolls arrived with a roll I did not order but was addressed to me which I refused to accept. When the courier finally arrived for collection and to make matters worse, the delivery man made an absolute mess of my newly compacted soil while dragging the rolls all over the garden, I told the courier company and Ark and they did not seem to bother. This has cost me money and time to fix.I never received any reply about the mess they caused even after reporting it and sending pictures.
The rolls I needed they finally arrived on Thursday. All in all, two weeks to get two rolls of grass with the constant contacting and hassle of chasing the whereabouts.
Although the company responded to calls and eventually got what I needed they have spoilt my soil which I had to fix and it has taken me two weeks. I have given them 3 stars because they replied.

Had a problem with order, which was resolved by company.

Very helpful in resolving an issue after the wrong sized mat was sent.

After arranging and paying for workers to come and do my garden this weekend, I ordered artificial grass 6 days ago from Arkmat with the delivery date of 2-3 days. Assuming it would arrive on Wednesday (I ordered it on a Sunday) I took the day off work to wait for the delivery but nothing turned up. I then had an email from Tuffnells on the Thursday morning at 0630 to tell me the delivery was on its way so I had to call work and take last minute unpaid leave to wait for the delivery. I sat in the house all day (I’m currently 33 weeks pregnant so I could’ve done with getting out of the house!!) and it didn’t turn up at all. I called Tuffnells at 1715 to ask what’s going on and the lady told me it was cancelled this morning.. yet nobody told me anything. I was understandably furious after now two days of leave for a service that couldn’t be fulfilled. She told me it would be delivered Friday. Again, I took another days leave and waited for them to turn up. I had the same email at 0630 to say it’s on its way, I called them in the morning, at 1500 and at 1750 to ask where the order was because shock horror it still hadn’t arrived. I was told every single time that it was still down as on its way. Obviously it didn’t ever turn up yet again. I now have workers in my garden who can only do half the job I’ve paid them for. I got an email this morning expecting them to deliver it today and it said it’ll be delivered on Monday!! 8 days after I’d ordered it!!
I understand that this is a Tuffnells issue, but I’ve been in contact with Arkmat and I feel like nothing has even been said to Tuffnells, they should’ve made sure they delivered on Friday, and after my email to them this morning they should’ve been on the phone trying to sort out a last minute delivery for this weekend at their expense.
I’m now having to pay extra for the workmen to come back and lay the grass next week (if it even turns up!!)
I am absolutely furious about the whole situation and I will never order anything from ArkMat again. Change your delivery drivers because they clearly can’t fulfill their duty and they lie to their customers numerous times.