Arkmat Opiniões 

there was a problem with the artificial grass but this was quickly resolved by immediate responses via whatsapp. Everything was handled very professionally.

Please check your mats before delivery driver leaves
I had mats delivered and one was damaged when delivered l paid over 700 pounds for 3 stables worth
Yet the company had the cheek of offering me £10 for the damaged mat
Which I found an insult
Regards
Samantha

Product arrived, looked worn, grass falling apart. Courier could even get it off the truck without damage.

Asked for it to be returned as quality shocking, they agreed to return. That’s only the half of it, 20 emails later, time taken off work, 3 couriers.

And still it sits on my driveway waiting to be picked up and refund issued.

Behind hopeless.

Avoid at all costs

Bought some rubber crumb tile mats off the back of samples and advise received after speaking to them. Very happy with product and service, arrived after 2 days. Mats look great in my garage gym now. Thank you.

If i could give this company a 0 I would.
They have handled delivery of goods in awful way. They sent faulty mats that do align with one another and have gaps in the middle. They agreed to arrange collection for mats for refund.
Did not arrange for the correct size delivery pallets. Had to manually load them myself. Ark have have been telling me for a whole week that collection will be made on that day. And then collection does not happen. I have had to close my gym for over week whilst this is being sorted. They are not refunding me either. Even though half the mats were collected on a 2nd attempt. The mats were marked and had an uneven surface. They looked second hand. I have been through a lot of mental distress by this company. And they are continuing to mess me around. Ignore calls and emails. The next step I am taking is legal action

I originally ordered 4 sample rubber tiles, which came shortly after ordering. I then purchased 15 tiles on Friday which were delivered to me on Monday. The tiles look and feel great. From my experience, I would not hesitate in ordering from Arkmat again.

ha ha lanky sime this is exactly what has happened to me to the letter!! ordered two weeks ago lied about sending on first carrier now saying the second carrier is delayed its just total B/S i get DPD here literally every day no problems and ARK are saying its about driver shortages. Well like 80% of the review writers here i am calling BS on these guys

Outstanding service. Had to buy rubber mats for a forthcoming Hot hub ( not a toy inflatable one). Was helped by Dan who was brilliant and very knowledgeable.
It was a long story but Dan sorted everything out for me, he picked and assured me about the product and availability.
When it arrived it was perfect. Well done Arkmat.Well done Dan.

Ordered almost a fortnight ago, still waiting they blame the courier the courier blames them saying they have been allocated a order number but no collection as of yet ... When emailed they say they will chase then after I chased them again said they would wait while Monday and express ship next day. Now it is Wednesday Again same email from shipping company been allocated no collection as of yet ... Just get the run around and you have to chase them to find out what's happening. Poor all round ... Two more days and refund will be requested

Purchased 6 24mm EVA mats through eBay in January 2021. I’ve had the mats for 9 months and have even moved yards (and therefore relaid the mats) in that time. The mats have held their shape well, no bubbling, stretching or damage. I am very pleased and would recommend. Delivery was quick and free.

Terrible quality and customer service is even worse. They were contacted on numerous occasions to ask for there assistance. After both myself and amazon had send numerous requests asking them to contact me they finally sent one short rude and unhelpful e-mail - sadly I never responded to any e-mail after that.

It was obvious after a few weeks there was an issue. A few months later I had to take the whole thing out and replace it with mayo matting.

Ordered item 28 May via Amazon, still not delivered.
My review in line with poor customer service experienced by others.

Ordered 9 x 12mm supposedly heavy duty matts that wont move. When they arrived was suprised how light they was. Measured them and they only came out at 8mm sent pictures to them and they admitted they had a faulty batch nearly 3 weeks later they still advertising the same matts at 12mm!!!! How many people how bought these not realising there 4mm smaller, also they are not heavy duty they move about constantly. Would never purchase from them again.

Flooring I ordered was rubbish. Took weeks to arrive and nasty quality so I had to send back and ordered from a more reputable supplier at short notice. Wouldn’t trust these guys with a job again!

Low quality stable mats and terrible customer service. Company obviously doesn’t care. Avoid.

Ordered 17 identical interlocking gym mats and was sent 17 mats of different sizes, thicknesses and colours which obviously do not interlock. Despite admitting to this, the company refuses to collect the mats and issue replacements. Incredibly rude on the phone and minimal response over email.

The mats look similar at first glance so we believe they deliberately mixed in some defective mats and hoped they’d be able to get away with it. Absolute scam.

Happy to amend my review if this is ever resolved but at the moment it looks like I’ll be going through PayPal. So disappointing.

Three times delivery did not arrive...
They simply do not care and have zero after service - constant emails and messages to try to sort this out, when they should apologising and driving this.
Wasting everybody’s time, they do not resend out on an expedited 24 hour delivery as they cannot produce tracking to show they did this.
Buyer beware...shabby all round lack of service from people who have not got any motivation to apply themselves proactively to resolve issues.

Absolutely terrible customer service. Weeks to respond, sign themselves off impersonally as 'Ark' with a one-line message. Sent photos of faulty matting, they're trying to blame me for their shoddy product! Don't deserve to be in business.

Purchased a cut to size rubber mat from this company via Ebay UK. Received great service and was well pleased with the product, however after a short period the mat showed signs of faulty manufacture. I contacted the company and after submitting some photos they immediately sent out a replacement free of charge. Would highly recommend this company.