Arrow Motor Company Opiniões 

206
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have recently bought a car from Arrow motor company and very pleased with the whole experience. Matthew and Kyle are friendly, pleasant and helpful, not your typical car salesmen they cannot do enou... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário de carros usados

Escrito pela empresa

Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(206)

17 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing service and tailor made experience

Well... what an amazing experience! So easy and no hassle what so ever. I told Georgina what I was looking for and she went out of her way to find an exact match! She succeeded, I love my new car! It’s amazing and the service was second to none - very professional and fast. Would recommend 100% vehicle was also well presented and handover was a lovely experience!

18 de fevereiro de 2021
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Resposta da Arrow Motor Company

Thank you Lewis for your amazing feedback and 5 Star review. It was a pleasure sourcing your dream car and we are pleased to hear just how much you love it! We look forward to seeing you again in the future.

Classificada 5 em 5 estrelas

1st class service.....Totally committed…

1st class service.....Totally committed to customer service in both pre sales & after-sales satisfaction!

4 de fevereiro de 2021
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Resposta da Arrow Motor Company

Thank you for your 5 star review Ian! We are thrilled that you enjoyed buying your new car from ourselves.

Classificada 5 em 5 estrelas

Professional, efficient & a pleasure to deal with

Professional, efficient and a pleasure to deal with from the initial conversation and right through the process, the guys could not have done more. I'd highly recommend Ryan, Georgina and the team at Arrow Motor Co. to anyone seeking to buy their next car!

31 de janeiro de 2021
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Resposta da Arrow Motor Company

Thank you very much for leaving us a fantastic review. If you need anything at all the future, please just let us know.

Classificada 5 em 5 estrelas

Very happy with my new car, thank you

Ryan delivered the car to me, despite the very bad weather!
I am very happy with my new car, thank you

23 de janeiro de 2021
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Resposta da Arrow Motor Company

Thank you for your kind words and 5 star review Josie. We are glad to hear that you enjoyed your car buying experience with us. If you ever need anymore help in the future, please don't hesitate to get back in touch with us.

Classificada 5 em 5 estrelas

Excellent professional service going…

Excellent professional service going above and beyond in sending extra video clips of the vehicle. Georgina and Ryan certainly made the whole process of buying a vehicle during lockdown a breeze! Will certainly recommend them to family and friends. Definitely will be our first call when we are next in the market for another car. Keep up the good work guys.

23 de janeiro de 2021
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Resposta da Arrow Motor Company

Hi Angela, we really appreciate you taking the time to leave us a review and giving us 5 stars. We do our very best to go above and beyond with every customer and I am glad that you noticed this when buying a car from ourselves. Enjoy your new car, and when you're ready to change, please just let us know and we would be more then happy to help.

Classificada 5 em 5 estrelas

Excellent Customer Service

I recently purchased a 17 Reg Ford Focus ST from the Arrow Motor Company, they have an excellent choice of high quality cars, I was really impressed with the customer service at Arrow Motor Company, they couldn't have made the experience of buying a car any easier. There was no hard sell, which as a woman I found very refreshing. They explained all financial options in an easy to understand way. They were also very flexible on arranging times for viewing and picking up car.
I will defiantly recommend them to my friends and family and anyone thinking about buying a car ,well worth having a look at their stock of very high quality cars

22 de janeiro de 2021
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Resposta da Arrow Motor Company

Thank you very much for leaving us such a fantastic review! We are thrilled that you enjoyed buying a car from ourselves and that we went through everything in a way that you found refreshing. We really appreciate your business, and look forward to welcoming you back in the future.

Classificada 5 em 5 estrelas

5 star customer service

I recently purchased a Ford Kuga from Ryan at Arrow Motor Company. As part of the deal I part exchanged my vehicle and Ryan give me a fair price for my vehicle which enabled me to pay off my existing agreement on my car.

The level of assurance and customer service that Ryan provided from the start to finish of the transaction was first class. Rest assured I would not think twice about purchasing another vehicle from Ryan and his team at Arrow Motors.

Thanks Ryan 👍

11 de janeiro de 2021
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Resposta da Arrow Motor Company

Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!

Classificada 5 em 5 estrelas

HIGHLY RECOMMEND - Exceptional Customer Service

After having several bad experiences with other garages I stumbled upon Arrow Motor Company... Mainly through their exceptional reviews. After browsing the stock they appeared to have only high quality, low mileage cars, this was extremely appealing. My wife and I decided to proceed, this wasn't a small purchase for us and we wanted to ensure we had a long term reliable car for our new family.
We identified a car we thought would be suitable online and gave Ryan a call. He was extremely accommodating, giving us space to look around the car (ensure a child seat and push chair could fit) there was no car salesman pressure. Unfortunately, the first car we came to see didn't fit all our baby stuff! Ryan promptly recommended another car, again the same pressure free service, he let us look around the car take it out for a drive and even compare to another in the showroom pulling them out side by side. Giving us time to compare. We decided to go with one of them. Now we already thought Ryan's customer service was amazing, he took it even further. Arranging the part ex of my car completely hastle free, organised finance promptly and comprehensively took me through all the paperwork. Ensuring I understood everything I was signing (I have no clue when it comes to cars). Once all the paperwork was complete he took me around the car again to ensure I was 100% happy and understood all the tech in the car! (Miles ahead of my other car in terms of tech!).
Even after I had drove off the court he phoned me a couple of days later to ensure the car was running okay, that I was enjoying the drive and if there was anything more he could do. At this point there was nothing more he could do. He had already gone above and beyond for me.
I will, without a doubt, be returning to Ryan for my next car. I will also recommend anyone in the market for a car to browse his stock.

Best of luck Ryan for the future you really have a great business here!

6 de janeiro de 2021
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Resposta da Arrow Motor Company

Hi Nick, thank you very much for leaving us such a fantastic review! I am glad we were able to exceed your expectations even though you had already read our exceptional reviews. We put a lot of work into looking after our customers, and reading reviews like this make it all worth while. Enjoy your new car, and when you're looking at changing, please just let us know.

Classificada 5 em 5 estrelas

Fantastic customer service and motors

I've had a faultless experience after recently buying a car here. The customer service was brilliant throughout due to the fact that it feels genuine and honest throughout and seem to be willing to go the extra mile to keep customers happy where other dealerships would not. You never know what experience you will get when buying a car but I could not recommend arrow motor company enough simply due to the customer service, fair prices and high quality cars and have full faith that they will continue to support me if I have any issues with the car which allows a piece of mind.

8 de dezembro de 2020
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Resposta da Arrow Motor Company

Hi Liam, I can't thank you enough for leaving us such a fantastic review. It was a real pleasure selling you the car. We are delighted that you enjoyed your car buying experience with ourselves, we do put great emphasis on going the extra mile. If you need anything at all in the future, please just let us know.

Classificada 5 em 5 estrelas

Great Cars & Great Customer Service

The cars are very well looked-after, and the customer service is excellent.

We had some issues during the process, but Ryan from Arrow did everything he could to keep things moving, and made sure I had something to drive in the interim.

I've never worked with a dealer who puts this much effort into keeping their cars in good condition, and making the client happy.

Would absolutely recommend.

25 de novembro de 2020
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Resposta da Arrow Motor Company

Hi Nathan, we really appreciate your feedback. Thank you very much for the 5* review! I also really appreciate your patience whilst we worked with the main dealer service department. If you need anything at all in the future please just let us know. Enjoy your new car!

Classificada 5 em 5 estrelas

My nearly new (to me) car.

From my initial online enquiry to aftersales follow up I was dealt with professionally and promptly, the Suzuki Celerio car I purchased to replace an older version of the same car has performed faultlessly so no issues there. As with all car dealers, check the advertised details fully against the vehicle paperwork and service records as errors & omissions can creep in , test drive, and if your happy - buy. Would I buy from Arrow again - yes of course.

12 de novembro de 2020
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Resposta da Arrow Motor Company

Thank you very much for your 5* review! I'm glad you were happy with your experience at Arrow Motor Company and would buy again. If you need anything at all in the future, please don't hesitate to contact us.

Classificada 5 em 5 estrelas

Amazing buying experience

Amazing buying experience from start to finish, Ryan was fantastic and not pushy in the slightest. He was honest and took the time to explain everything about the purchase and the features of my new car in extensive detail. I felt comfortable throughout the whole thing and I will be hard pressed to find a better dealership anywhere else. I couldn't recommend them more and I will definitely be back again when I next want to upgrade my car! Thanks again 😊

4 de novembro de 2020
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Resposta da Arrow Motor Company

Hi Adam, we really appreciate your feedback! We take great care, in making sure all of our customers receive a fantastic experience. If you need anything at all going forward, please just let us know!

Classificada 5 em 5 estrelas

Excellent experience with this company

Brilliant buying experience. The owner was friendly and helpful and it is clear that customer satisfaction, customer service and after sales care are priorities for him. I would certainly recommend this company.

29 de outubro de 2020
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Resposta da Arrow Motor Company

Hi Anne, thank you for your fantastic 5* review. We really appreciate your feedback, and over the moon that you had such a great experience buying a car from ourselves. If you need anything at all in the future, please just let us know!

Classificada 5 em 5 estrelas

Mini Cooper s

Lovely experience no pressure Ryan sorted everything for me nothing too much trouble Covid restrictions in place at all times pleasurable experience thankyou Ryan really pleased with my car wouldn’t hesitate to buy from Arrow again

16 de outubro de 2020
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Resposta da Arrow Motor Company

Thank you for your fantastic review. It was a real pleasure selling you the car. If you need anything at all in the future, please just let us know!

Classificada 5 em 5 estrelas

Volvo V40 from Arrow…

Recently bought a Volvo V40 from Arrow Motor Company, I am very please with my purchase. I saw the car online and made an appointment to test drive the car. When I arrived Ryan was very helpful showing me round the car even helping me with the built in SATNAV for the journey home. Really good service and still happy with my car a week later.

12 de outubro de 2020
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Resposta da Arrow Motor Company

Hi Abbey, thank you for your excellent 5* review! I'm glad after travelling such a distance you enjoyed your experience and had a nice journey home. We pride ourselves on our customer service, and I am glad this came through, with your purchase. Enjoy your new car!

Classificada 5 em 5 estrelas

Great experience

Friendly and helpful from the 1st phone call. Visited to view car and met with Ryan who was very helpful but not pushy. After I decided to proceed with purchase the buying process was easy and explained well. Pleasure to do business with them. Safe covid measures in place too.

9 de outubro de 2020
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Resposta da Arrow Motor Company

Thank you for your 5* review Keith! I am delighted that you had a fantastic experience buying a car from us, here at Arrow Motor Company. We pride ourselves for going above and beyond for our customers. If you need anything from us, please just let us know. Enjoy your new car!

Classificada 5 em 5 estrelas

Fantastic car buying experience

Fantastic car buying experience! I purchased the car unseen and it was exactly as Ryan described. Excellent communication and customer service. They will be the first call I make next time I'm looking for a car.

13 de setembro de 2020
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Resposta da Arrow Motor Company

Hi Richard, thank you for your fantastic review. I am glad the distance you travelled was worth buying a car from us, here at Arrow Motor Company. If need anything at all in future, please just let us know. I look forward to dealing again in the future.

Classificada 5 em 5 estrelas

Excellent car buying experience

From initially walking in to the showroom, to driving away with the car, Ryan was extremely helpful. Nothing was too much trouble. He took the time to understand what I was looking for and the options available. Highly recommend this company, will use again and recommend to family and friends.

11 de setembro de 2020
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Resposta da Arrow Motor Company

Thank you for your 5* review Mark! I am delighted that you had a fantastic experience buying a car from us, here at Arrow Motor Company. We pride ourselves for going above and beyond for our customers. If you need anything from us, please just let us know. Enjoy your new car!

Classificada 5 em 5 estrelas

Great Experience with Arrow Cars

Saw our car on Arrow Cars Facebook page and went to view it the very next day. The car was just what we were looking for, I fact it passed our expectations!! Very clean and exactly how it was described on the website. Ryan really looked after us and made us feel welcome and informed right throughout. I am already putting him in touch with another family member who is looking for a specific car and I know Arrow won't disappoint. Great dealer.

6 de setembro de 2020
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Resposta da Arrow Motor Company

Hi Scott, I can't thank you enough for leaving us such a fantastic review. We put a lot of effort into making every customer experience one to remember, and reading reviews like this confirms that effort is working. Thanks again, I know we will have more dealings in the future.

Classificada 5 em 5 estrelas

"Superstar" Arrow Motor Company provide fantastic car service

Arrow Motor Company were absolutely amazing from start to finish!!! I cannot speak highly enough of the staff with their professionalism, care and passion to ensure that I was happy. The quality of their cars is incredibly high, displaying their desire and caring attitude towards ensuring customer satisfaction. The whole experience with Arrow Motor company was stress free and enjoyable. Having bought several cars before from different dealers, this is without doubt the best experience I've had. I shall be a returning customer and I highly recommend Arrow Motor Company to all!!!

28 de agosto de 2020
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Resposta da Arrow Motor Company

I can't thank you enough for this fantastic review Joe. It was a real pleasure selling you the car. Having traveled such a distance I am glad you found everything enjoyable and stress free. If you need anything at all in the future, please just let us know.

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