Arthauss Furniture Opiniões 

3088
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The website experience wasn't great and we weren't convinced about which product we'd receive but we went ahead and ordered a majestic wall bed. Reviews had been pos+ about the bed, but many compla... Ver mais

Classificada 5 em 5 estrelas

I unfortunately damaged a part during assembly of a wall bed. I contacted the customer service team and they were so helpful and quick to respond. Would definitely recommend and will shop here again!... Ver mais

Classificada 4 em 5 estrelas

Price ok, product pretty decent. Some holes not cut exactly in the correct spot necessitating small adjustments, otherwise all good.

Classificada 5 em 5 estrelas

I received, built and installed my BC-01 bed last year. Everything very clear and easy to do (I did it solo, with care). We bought their mattress and the whole thing works very well and is reported... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Informação fornecida por diversas fontes externas

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3088)

170 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We had an accident and managed to bend…

We had an accident and managed to bend the hinges on our folding bed, I contacted Arthur’s support and within minutes they supplied a parts diagram, the correct parts were identified and new parts dispatched the very next day, with an apology for the delay! All at no charge! Fantastic customer service!

11 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I pushased the Arit wardrobe in…

I pushased the Arit wardrobe in white,it arrived four days after ordering, which was fantastic! My husband and I put it up, it took two days ( only due to having to go to work also),we followed the instructions which we felt were simple and clear. All the parts were there, with no damage. We are so so happy with it. It's solid and looks absolutely amazing. I also bought the over head led lights, which add class to the wardrobe and makes the room look cosy. I had a few questions prior delivery, which were answer within a few hours.
I will be decorating my bedroom in January so will definitely be buying a new wardrobe from this company. I will be recommending this company to friends, work colleagues and family.
Thankyou arthauss!!!

6 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

The folding bed that I purchased is the…

The folding bed that I purchased is the most complex bed you can assemble the instructions says 200 minutes but it took whole of Saturday. The instruction are very confusing and there lots of items missing. I am reporting these items now. I highly recommend that proper review of the docmentation is necessary. I would not recommend these folding beds. The quality is always not great

6 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I pushased the Arit wardrobe in…

I pushased the Arit wardrobe in white,it arrived four days after ordering, which was fantastic! My husband and I put it up, it took two days ( only due to having to go to work also),we followed the instructions which we felt were simple and clear. All the parts were there, with no damage. We are so so happy with it. It's solid and looks absolutely amazing. I also bought the over head led lights, which add class to the wardrobe and makes the room look cosy. I had a few questions prior delivery, which were answer within a few hours.
I will be decorating my bedroom in January so will definitely be buying a new wardrobe from this company. I will be recommending this company to friends, work colleagues and family.
Thankyou arthauss!!!

6 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Positive outcome.

What began as a disappointing experience culminated in a good result. The company offered a discount for my inconvenience and the delivery men went above and beyond when they delivered my item this morning.

6 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Slide door double wardrobe

From ordering to delivery, constant updates were received. Quick and efficient delivery. Product itself great quality and for a flat pack, instructions were pretty good. I am very happy with the outcome. It looks great in situ.

28 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Arthauss 160 vertical bed

Nick..👍.. Arthauss Lincoln delivery guy was incredible, couple of hundred kilos of boxes plus mattress up a flight of stairs on his own ....😳, I couldn't even lift one of the smaller boxes..!!!
Flat pack anything is always a gamble but not Arthauss kits, the paper instructions leave a bit to be desired on their own but used in conjunction with the video guide online and my wife and I had this together and fixed to the wall, a very important step of the job, ready to go all within two days, albeit long days but for a couple of oldies I think we did well. Quality kit and highly recommended.

15 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect Wardrobe and Excellent Service!

⭐️⭐️⭐️⭐️⭐️
I’m really happy with my purchase! The wardrobe arrived on time, exactly as scheduled. The quality is excellent, the size fits perfectly, and it looks just as beautiful as it did in the pictures. Everything was well-made and carefully packed. I’m completely satisfied and would definitely recommend this company to anyone looking for great furniture and reliable service.

8 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful sideboards

Excellent seller communication amazing was always kept in loop when second item came in to stock both items shipped together , delivery service fantastic the guys really polite and helpful
The cabinets are amazing quality with a added bonus of led lights making the room look all cozy
Easy to follow instructions

3 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

We ordered a very large wardrobe

We ordered a very large wardrobe. And a small matching drawers. The purpose was to check quality before assembling the larger item.
Upon receipt all looked good. We attempted to put the drawers together but had missing items, bolts and wooden bolts, I obtained the missing items myself, as already had to wait linger than anticipated for delivery. The drawer assembly was over complicated, imo. However when it came to putting the drawers in they did not fit. The holes for the rails were all in the wrong place. In addition the drawers fell apart as you tried to insert.
I tried to get advice from company and they did not believe a word I said. Asked me to produce a level, which I did then they said it was not level, I got a carpenter around and he confirmed they were not fit for purpose. All this time I was told to video the assembly so they could tell me were I was wrong. I got zero refund on the drawers and had to pay 70 pounds to wait 3 weeks to collect and a further 2 weeks for part refund. So I lost 180 pounds in this experience and have to pay for the drawers to be binned as I did not have time to take apart and rebuild with video. As you will notice they never take any responsibility on negative feed back. They delete negative feedback on there own website. I am sure the response to this will be denial or they have never heard of me. There service attitude is like wolf of Wall Street

29 de agosto de 2025
Opinião espontânea
logótipo da Arthauss Furniture

Resposta da Arthauss Furniture

Hello Kevin,

We’re very sorry to hear that your experience did not meet your expectations. We always aim to make assembly and aftercare as smooth as possible, and we appreciate the opportunity to clarify a few details regarding your order and our communication.

You initially reported that none of the drawers would fit into the frame. After we requested clarification, you kindly provided videos showing two drawers being successfully inserted, which suggested the frame was functioning as intended for those units. However, as no videos were provided showing attempts to insert the remaining drawers, we were unable to verify whether the same issue occurred with the others.

The photos you shared also indicated that the drawer fronts had not been glued into the pre-drilled dowel holes - there was no visible glue residue on the dowels - which likely caused the drawer fronts to separate during assembly.

In addition, our team noticed from your photos that the unit was placed on an uneven surface, with the level’s bubble leaning to one side. This could have affected the frame alignment and drawer rail positioning.

We also wanted to note that no reports of missing parts were made prior to or during the initial assembly process. Our team would have been happy to provide any replacements immediately to help you complete the assembly.

Despite these findings, and in an effort to reach an amicable solution, we offered a return for a partial refund, which was declined.

We truly regret that this experience was frustrating and appreciate the time you took to share your feedback. Our team always strives to handle all matters fairly, transparently, and with care for our customers.

Warm regards,
Your Arthauss Furniture Team

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