Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Ver mais
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Leia as opiniões dos outros
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Ver mais
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Ver mais
A empresa respondeu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Informações de contacto
901 Yamato Road, 33431, Boca Raton, Estados Unidos da América
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bom
1 mil opiniões
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I have no water, ARW will not answer the phone, contractor no show for 3 days
My sink pipes underneath my kitchen cabinet blew. The turn off valve underneath will not turn off the water. I have been waiting for 3 days for the contractor to show up. I had to turn off the water to the whole house, we have not had water to shower, in the toilets, however my kitchen faucet is still leaking. I am catching the water to use for the toilets and to use buckets to wash dishes. When I called the contractor they assigned, I said hello, he replied "worst timing" and hung up on me. I have called the contractor 5 times over three days. He keeps saying he is coming out, or that he will try to come out. No one will answer the phone at ARW! I have no water, no contractor, and for icing on the cake they said if it is the faucet it is not covered. I have been paying $69. a month. No previous claims. They are very unprofessional. I am still on hold with ARW, I wanted to sign up I am sure they would answer the phone. However, because I am actually making a claim I can't get assistance. I have called ARW 4 times, been on hold for hours trying to speak to someone. The worst.
12 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Juliana, we are sorry to hear about the disruption this plumbing issue has caused, and we understand how difficult it is to be without normal water service. We want to provide some additional context regarding the timeline and the steps taken on your claim.
The claim was reported to ARW on August 11, and a service provider was assigned within minutes that same day. The provider's contact information was also emailed that day and opened the following day. Because this review was posted on August 12, our records reflect that the claim was assigned and action was taken promptly upon receipt.
Regarding hold times, our call history reflects several subsequent calls; however, those calls ended in the automated phone system before connecting with an ARW representative. Our records do not support the characterization that hours were spent on hold waiting to speak with an agent.
We also want to be clear that the provider interaction described in this review does not reflect the standard of service we require of our network, and this matter is being reviewed accordingly.
A member of ARW management will be reaching out to Juliana directly to discuss the claim and next steps. To protect customer privacy, we are unable to share further account-specific information in a public forum.
ARW Home
Karen was nice, knowledgeable. It was a pleasure speaking with her.
Karen was great. Nice and knowledgeable
12 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
hank you for the kind feedback! We’re glad Karen’s knowledge and friendly service made your conversation a pleasure. We appreciate you choosing ARW Home!
Denise was very helpful
Denise was very helpful, nice, and personable. Thank you Sherry May
12 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Sherry, thank you for sharing your experience! We’re delighted to hear that Denise was helpful, kind, and personable. We appreciate you choosing ARW Home!
Great staff
Great staff, and reliable company that truly does what they promise. No stalling or wheeling or dealing. Straight forward and true to their word. I highly recommend ARW home. You can't go wrong.
Melodie
11 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Melodie, thank you for your thoughtful recommendation! We’re delighted that our team provided the straightforward and reliable service you expected. We truly appreciate your trust in ARW Home!
Resposta da ARW Home
Thank you for the great feedback! We’re glad Karen provided quick and efficient service. We appreciate you choosing ARW Home!
Great Customer Service:) Karen very…
Great Customer Service:) Karen very professional and explained policy welll!
6 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for the five-star review! We’re pleased to hear that Karen provided professional service and clearly explained your policy. We appreciate you choosing ARW Home!
This was a great call
This was a great call, super quick, helpful!
4 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your kind feedback! We're delighted to hear your experience was quick, helpful, and met your expectations. Providing efficient, friendly service is what we strive for every day, and we appreciate you taking the time to share your experience.
Thank you for choosing ARW—we're here whenever you need us!
Very polite and helpful
4 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful review! We're glad to hear that you found our representative polite and helpful. Providing friendly, knowledgeable service is our goal, and it's always rewarding to know we've made a positive impact.
We appreciate your trust in ARW and thank you for choosing us!
The courteous disposition of the agent…
The courteous disposition of the agent was nice.
2 de agosto de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your kind review! We're pleased to hear that our agent's courteous and professional demeanor made a positive impression. Providing respectful, friendly service is something we take pride in, and we appreciate you taking the time to share your experience.
Thank you for choosing ARW. We look forward to serving you whenever you need us.
Best service
The associate was very knowledgeable and very patient with me. He was amazing with the information he gave me, very smart. He schooled me on how ARW is rated A and the competition was a B. He used his life experience and facts about home insurance to convince to cancel my other plan since it was still in 30 days. GREAT EMPLOYEE!
29 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for taking the time to share your experience! We are delighted to hear that our associate provided you with knowledgeable, patient, and informative service. Our goal is to ensure every customer has the information they need to make the best decision for their home warranty coverage, and we're glad our representative was able to do that for you.
We truly appreciate your kind words and your trust in ARW. Thank you for choosing us, and we look forward to being there when you need us!
Knowledge is key
Martha is a true Angel. She’s very professional and polite. I was a very upset customer calling to cancel service. Her personal experience, provided a very open transparent option about the entire contract and how works. I appreciate her going the extra mile.
29 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your thoughtful review! We're so pleased to hear that Martha was able to turn a frustrating experience into a positive one. Providing clear, transparent information and taking the time to help our customers make informed decisions is something we value, and we're glad Martha's professionalism, patience, and personal approach made a difference. We'll be sure to share your kind words with her. Thank you for choosing American Residential Warranty!
Jabriah was very efficient
Jabriah was very efficient and quite kind when resolving my issue.
28 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for taking the time to share your experience! We're delighted to hear that Jabriah was able to resolve your issue efficiently while providing kind and courteous service. We'll be sure to recognize Jabriah for a job well done. We truly appreciate your feedback and thank you for choosing American Residential Warranty.
Resposta da ARW Home
Thank you for your 5-star review! We're delighted to hear you had a great experience. Providing exceptional service is our top priority, and it's always rewarding to know we've met our customers' expectations. Thank you for choosing ARW—we truly appreciate your support!
Ms. Karen in Billing
MS. Karen was very pleasant and understanding. Explain what happen with the card I had on file. Explained it had been hacked. The bank told me it came out of my account. Didn't realize it was off the card. Had a nice chat. Karen explained my accountvwas back on track. She has a very personable attitude that makes it an ease to talk to.
27 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful 5-star review! We're delighted to hear that Karen provided the friendly, professional service we strive to deliver. It's great to know she was able to clearly explain your account, answer your questions, and make the process a pleasant experience. We'll be sure to share your kind words with Karen. Thank you for choosing ARW—we truly appreciate your trust and support!
Katen was great
Katen was great. Personable, knowledgeable and quick
24 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful 5-star review! We're delighted to hear that Katen provided personable, knowledgeable, and efficient service. We'll be sure to share your kind words, as recognition like yours is always appreciated. Thank you for choosing ARW—we look forward to continuing to serve you!
Customer service the right way!!!…
Customer service named Shante' was wonderful,she spoke clearly,answered all my questions and helped me save some money...If anyone is due a raise it is Miss Shante'10 starz for Shante'...
23 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your fantastic 5-star review! We are thrilled to hear that Shante provided the level of service we strive to deliver. It's wonderful to know she answered all of your questions clearly and helped you find savings on your coverage. We'll be sure to share your kind words with Shante—recognition like yours is greatly appreciated. Thank you for choosing ARW!
Karen from clams and Martha from…
Karen from clams and Martha from customer service were both excellent in helping me renew my policy. They are kind, pleasant and knowledgeable. They made me change my mind from cancellation to renewal.
23 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your outstanding 5-star review! We are delighted to hear that Karen and Martha provided the knowledgeable, courteous, and caring service that made such a positive impact on your experience. We'll be sure to share your kind words with them, as recognition like this means a great deal. Thank you for choosing ARW—we truly appreciate your continued trust and are grateful you chose to renew your coverage with us.
Everything Was Great
Everything Was Great! She Did A Great job! 🔥🔥🔥
23 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your 5-star review! We are delighted to hear about your positive experience. Providing knowledgeable, courteous, and exceptional customer service is what we strive for every day. We appreciate your recognition of our representative's professionalism and communication, and we look forward to continuing to serve you. Thank you for choosing ARW!
What a great experience
I called. Martha explained everything so great and she wanted to keep me as a customer so she made it happen. I’m very thankful for people like this. Who wants to make a customer happy
23 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your outstanding 5-star review! We appreciate your kind words and are pleased to hear that you received knowledgeable, courteous, and professional service. Providing a positive customer experience is our priority, and it's always rewarding to know our team made a great impression. Thank you for choosing ARW—we truly appreciate your support!
The representative was very…knowledgeable
The representative was very knowledgeable and courteous. Her communication skills were excellent.
23 de julho de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. We're delighted to hear that our representative provided knowledgeable, courteous service and communicated so effectively. Your kind words will be shared with the team, as recognizing exceptional service is always rewarding. Thank you for choosing ARW!
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