Aspire Opiniões 

One of the only Neobanks that uses real human customer service, and they are always on point, and very helpful to sort things out. Amazing platform, amazing service

swift response, resolving the issue in -1h

The webinar session was amazing, I enjoyed it a lot. Content was well structured and easy to understand.

We received outstanding support from Eric on the Customer Care team.

Simar from product specialist team is very responsive and helped to resolve my issues quickly. Very good customer service and I love her prompt responses. Thank you for the great customer service!

Quick, clear and positive answers about all my requests. Always!

Bank is user friendly, through the assistance from RMs, we are having a very good experience with Aspire. Happy to maintain this good relationship. Thanks!

Great support especially for first time corporate users. Clear step by step guidance. Open and transparent communication

Visible management enhancement will be very helpful in supporting the company's development

I can’t receive my TT from overseas

Very good experience

Fast and hassle free banking experience.

I'm writing this review to share my experience with Aspire and to warn others who might be considering them as a banking solution, especially if you plan on traveling. While there are a couple of pros, the cons are so severe that they render the entire service unusable for anyone with a dynamic lifestyle.

On the positive side, I found the account setup process to be remarkably easy. The digital-first approach is efficient and gets you started quickly. I also appreciate that they use an external provider for customer support, which updates regularly, even if there's a significant delay in getting a meaningful response.

However, these pros are completely overshadowed by a monumental failure in their core service. I can only give Aspire 2 stars because their system has no functional way to unblock payments on their debit card, whether physical or virtual.

This isn't a hypothetical problem; it happened to me twice in a row (within 1 month) while I was overseas in a hotel. Both times, my card payment was declined. In both instances, the customer service team responded with generic, AI-generated text blocks stating that the issue was "escalated" and then instructed me not to use my cards for one to two business days.

Let me be clear: this means that if I hadn't brought other, non-Aspire cards, I would have been forced to wait one to two business days in a hotel lobby, unable to pay for my room, food, or any other essentials. To call this a joke is a massive understatement. Aspire's system is an insult to the concept of reliable banking. They are clearly living in a parallel universe where their customers' financial well-being is irrelevant.

This experience has made it abundantly clear that Aspire is not a reliable financial partner. I will be terminating my account immediately and moving my business to a bank with a proper, human-driven customer support system that can handle real-world problems. For anyone who values access to their money, especially when traveling, I would strongly advise you to look elsewhere.

Depuis 2 ans partenaire avec Aspire nous sommes ravi du service et de leur rapidité.
Nous recommandons ..!
Lagertha

The easiest way to do foreign payments. Most supportive back-end team, so any time you feel you have someone to guide you and resolve your queries.

The customer service is Great. They are very helpful in guiding and navigating the app. Useful for SMEs who need to do cross border transactions.