Aspire Opiniões 

Adrian Yeoh was super helpful in the few times I reached out to Aspire support. Always prompt and detailed in his explanations. He gives me more confidence to use Aspire more for my business banking transactions.

Thank you Adrian, keep up the good work

I transferred £308.08 GBP (an accepted currency per Aspire) via Wise to my Aspire SGD SWIFT account on August 5, 2025. The payment went through but was later reported as rejected by Aspire and failed to reflect on my account. Aspire and its payment partner, Wallex, held my funds until August 18, 2025. far too long for a simple return.

I was informed that the refund was initiated on August 13, 2025, yet no proof or reference was provided for several days. When the refund finally came through, only £301.13 GBP was returned. An unnecessary deduction of £6.95 GBP, which I had to escalate again. I only received the remaining amount by August 25, 2025 making it a 20-day frustrating experience overall.

On the positive side, Aspire’s Escalations Senior, Nikhil, was professional, transparent, and provided the only clear explanation of the situation. He ensured I eventually got my full amount back. If the process had been explained this clearly from the start, I could have avoided a lot of stress and anxiety.

However, the overall experience was frustrating, slow, and lacked transparency. Customer support often took 1–2 business days to respond to basic queries unless I followed up persistently. Aspire must improve refund speed, provide immediate proof of transactions, and prevent unnecessary deductions for rejected transfers.

Thank you ASPIRE for helping to set up my Business Account, FAST ONBOARDING!

Great services for my business accounts needs in Singapore.

More convenient and more cost-effective than traditional banks

USER FRIENDLY AND EASE OF USE IN MAKING REMITTANCE

I like the Aspire product, however, their customer support is really poor. We recently got stuck in an issue which could have easily been resolved in 1 day but took over 2 weeks. I just could not understand why it would take so long except the fact that the customer service rep was just not reading my message patiently, instead was focussed on providing irrelevant resolutions without understanding the core issue.

It was easy to setup and operate. When i applied for a card for expenses that was also managed very easily

Low fees, PayNow and expense management with budgeting and claims was key for me to decide to choose Aspire. UX is great and easy to use too compared to other platforms I've used. So far, no issues with transactions too. Highly recommended!

Easy to use and fuss free. Smooth app interface and good support in times of need 💪

It's been four great years and counting with Aspire! I started using them when my business launched, and they have been my only go-to account. I love how they put business owners first and have been evolving their features to make my life sooo much easier.

Loving the platform so far, easy to set up. Had a few questions but the support team was quick and helpful.

Have been recommending Aspire to my friends who need business account!

Unable to speak to a human customer support. Send several emails but took super long for their response to address my app login issues.

Terrible experience signing up.

Sent a rejection letter before even having all the documents and insisted on sending personal bank statements... dodgy.

I love how simple and clean the UX is. It's always a breeze submitting my monthly gym membership receipt to the mobile app. The engineering team clearly cares about its customers.

Aspire is full of SCAM bank in Singapore never use this scam app. 7 days in my transfer has still not reached the recipient. I am facing serious business issues. I have initiated a transfer on last Friday (27 June) today is Thursday (3rd July) and my transfer has never received my recipient. Every day it show it will be transferred today and suddenly it shows tomorrow. This until now it has never been solved and I have no clue whats going on with the transfer. See the photos attached. DO NOT USE ASPIRE AS THIER SERVICE SUCKS!!! 💩🤮

The worst provider so far. They make swift payments for 60 days and explain this period by their correspondent banks. Most likely, they just use the client's money

We are an Indonesian company and wanted to work with Aspire for the sole purpose of offering payment links for our customers in IDR. This was advertised to us throughout the whole registration process. It took over a month for verification to be completed, as their system would constantly glitch and make us resubmit documents.

Communication via email took long to get responses, but we went forward and finally received verification. We were looking forward to being able to use Aspire for our business, only to find once we had access to the account that they completely removed the option for Indonesian Rupiah and opening IDR accounts all together.

I brought up my concern to the customer service representative weeks prior, as a friend told me they had a problem with IDR and Aspire, but the representative (Vamsi) assured me that it wasn't true and I would have no problems once I got into my account.

Well, I've gotten into the account now and to my disappointment, No IDR available. Only USD, EUR, and GBP.

Aspire wasted weeks of my time and energy and lied to me when I brought this up weeks ago.

Update your websites and train your team before making huge changes in your offerings.

Customer service was great. The hotline was quick to answer and the team was patient when I was confused.