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HomeLoft Australia Opiniões 128

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TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... Ver mais

Classificada 1 em 5 estrelas

HomeLoft Australia is a bizarre on-line seller. After CHECKING TRUST PILOT, they were positively reviewed. NOTHING COULD BE FURTHER FROM MY EXPERIENCE. I ordered an expensive Hans Holbein print from... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The service of Homeloft was very good. They sent out another cuisine art egg boiler because the first one was faulty with no extra charge. Very good communication all through out. However the second e... Ver mais

Classificada 5 em 5 estrelas

Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... Ver mais

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

128 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 4 em 5 estrelas

Delivered but damaged

Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Product still available in Australia

Its an amazing product that I was told you could no longer buy in Australia by a representative from a Carpet Call store & I was so pleased to be able to acquire on line as no other product cleans up from a young puppy's mishaps to Red wine stains on carpets & rugs.

30 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Scam company

Scam company. They pretend to be Australian - I ordered an appliance and they shipped me an appliance for the US that won’t work here. Won’t accept the return - unless I pay hundreds of dollars to ship it to the US. From other reviews they do this regularly. Do not purchase from this company.

17 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order from this company

Do not order from this company. They are appalling. I ordered from homeloft AU and they sent me an appliance that is for the US…not fit to use here in Australia. They said I could return it - but to the US and costing me hundreds of dollars. This is unconscionable conduct.

17 de setembro de 2025
Opinião espontânea
logótipo da HomeLoft Australia

Resposta da HomeLoft Australia

Hi Anna,

We sincerely apologize for the inconvenience you've experienced with your order.

We take your concerns about product compatibility and the returns process seriously. I’ve sent a follow-up to your registered email address and kindly ask that we continue the conversation there to ensure a smooth and timely resolution.

Your patience is truly appreciated, and we’re committed to resolving this matter as quickly as possible. We hope to earn back your trust and serve you better in the future.

Warm regards,
HomeLoft

Classificada 5 em 5 estrelas

Clock

There were some transport issues with my order but Homeloft promptly and professionally resolved them and as a result have provided a full refund so I would be more than happy to deal with this company in the future

26 de junho de 2025
Opinião espontânea
logótipo da HomeLoft Australia

Resposta da HomeLoft Australia

Hi Heather,

We’re truly sorry for the inconvenience caused by receiving a damaged product. We’re reviewing our processes to prevent this from happening in the future.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Classificada 1 em 5 estrelas

SCAMMERS!!! BUYER BEWARE!

Faulty product arrived, asked for a refund but first I needed to prove it was faulty and then this painful back and forth customer service where they’re trying to offer me a replacement but I’ve said no. Looks like I’ve been duped and these guys are complete scammers. Do not buy from this company, they are not even based in Australia which they are claiming to be.

26 de junho de 2025
Opinião espontânea
logótipo da HomeLoft Australia

Resposta da HomeLoft Australia

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
HomeLoft

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