DirectNine Australia Opiniões 186

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Ver mais

Classificada 5 em 5 estrelas

Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Ver mais


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

186 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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Classificada 3 em 5 estrelas

The product was good, customer service was bad

The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more than a week just to do that, I mean yeah it was over the holiday. But it doesn't take that much of effort to do just a simple packaging and shipping for a pair of sunglasses.

27 de dezembro de 2025
Opinião espontânea
logótipo da DirectNine Australia

Resposta da DirectNine Australia

Hi Nayen,

We regret the inconvenience caused.

However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
DirectNine

Classificada 5 em 5 estrelas

My order arrived quickly

My order arrived quickly and items were as I expected. I was surprised to learn it came from overseas though. I thought the store was in Australia.

8 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered some ram for pc only to be cancelled

Order some ram for pc. Tried chat to contact them the following Tuesday but had to email only to be told there was no stock and I will be getting a refund. I looked on the website and the product is still there able to be added to cart.

Poorly run site and not worth your time

2 de dezembro de 2025
Opinião espontânea
logótipo da DirectNine Australia

Resposta da DirectNine Australia

Dear Customer,

We apologise for the inconvenience. It has caused this, and we appreciate your understanding.

Regards,
DirectNine

Classificada 1 em 5 estrelas

Wrong product shipped, paid to return item, no refund provided. Stole my money.

DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, received return instructions, paid to have item delivered and returned. Still no refund after 10 weeks. They have stolen my money. Contacted Kholer Australia in Melbourne, they advised many customers have received the wrong items, lost there money. Order reference Order AU-DN#P847792400.

30 de agosto de 2025
Opinião espontânea
logótipo da DirectNine Australia

Resposta da DirectNine Australia

Hi Cameron,

We apologise for the delay in your refund. We understand that you are unhappy with the services provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

Classificada 1 em 5 estrelas

My son meticulously researched which…

My son meticulously researched which player to buy having endured no success finding an all region one.when it arrived it would not play one of my box sets,contacted,asked for video which I provided and they washed their hands,saying it was outside of the return window. I have poor health and am not online daily,I am bitterly disappointed by this experience and now have to buy yet another device from elsewhere.poor customer service. DVD player it's off half subtitles on some DVDs.

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good Quality but an additional opening is required at the back to accommodate more cable types

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power cable aperture is at the bottom of the casing which makes it difficult for my cable type to access. As my USB charging cable connects to the back of the Garmin Navigation Device, I'm unable to use the dampers as well without making DIY modifications to the dampers which I don't prefer as it risks damaging the dampers.

21 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Received a faulty expensive piece of equipment and they wont resolve it

I ordered an expensive lightbox needed for business ($1175) it was delivered and I had to keep it in the box for a few of weeks as i didn't have a safe space to set it up. Once I set it up it was faulty. I have been contacting them for 3 weeks trying to get a replacement as its such a high priced item and they only respond that as its outside of their returns policy its my fault.... they delivered a faulty item to me and wont replace it.
This has been really stressful

22 de agosto de 2025
Opinião espontânea
logótipo da DirectNine Australia

Resposta da DirectNine Australia

Hi Aimee,

We’re truly sorry for the inconvenience caused by receiving a faulty product, and we appreciate your patience as we work to resolve this.

We’re currently reviewing the situation and will keep you updated. I’ve sent a message to your registered email address, and kindly ask that we continue our correspondence via that thread to ensure a smooth and timely resolution.

Your understanding during this time means a lot to us, and we genuinely hope to have the opportunity to serve you better in the future.

Thank you once again.

Regards
DirectNine

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