Aubin & Wills Opiniões 

111
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The shop assistants were really helpful. They made us feel that nothing was too much trouble. The products were beautifully displayed and the shop has a nice atmosphere. Very pleased that we managed t... Ver mais

Classificada 5 em 5 estrelas

Last week, I bought my third suit. At the moment fully satisfied. I went to the Carnaby Street shop - superb service. On a slightly different note, I bought two pairs of cord trousers a couple of... Ver mais

Classificada 3 em 5 estrelas

Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de moda masculina

Escrito pela empresa

Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,3

Todas as opiniões

(111)

93 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great shirt and quality is spot on

Great shirt and quality is spot on. Delayed due to Royal Mail losing the package for a week but delivered safe and sound in the end. Customer service was helpful and friendly (answered phone straight away). Overall a very good experience and product.

28 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

E' stata un'esperienza fantastica sia…per la bellezza del punto vendita che per la qualità dei capi di abbigliamento

E' stata un'esperienza fantastica sia per la particolarità del negozio di Londra sia perché ho potuto apprezzare la grandissima qualità dell'abbigliamento AUBIN, in particolare la camicia di lino, pregiato e morbido, le camicie di cotone ed il pantalone. Ciò che denota la qualità sono la cura dei dettagli: le rifiniture, le cuciture e perfino il materiale dei bottoni. Complimenti e sicuramente proseguirò con acquisti online e vi farò pubblicità anche dall'Italia! Saverio Macchia-Italy

11 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Shirt wasn't durable but was replaced free of charge

I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it. Today, a large rip running from the shoulder half way down the back opened up spontaneously when I was putting the shirt on. It's now unwearable. It's late August 2026 so it's only lasted for 3 months. That doesn't feel like good value given it cost £109.
Update: I've now received a replacement shirt direct from Aubin after they read my comment here. They're nice shirts and I've bought others earlier in the year which are still going strong.

27 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi, Graeme, I’m really sorry to hear this — a £109 linen shirt should absolutely last longer than three months, even with regular wear, particularly when it’s been cared for according to the instructions.

I’d like to look into this personally and get it resolved for you. please email me directly at matt@aubinandwills.com to help find a solution.

Thanks for bringing this to our attention, and apologies again for the disappointment.

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Very good quality and perfect fit

Very good quality and perfect fit of a Merino sweater. The price was very competitive for the quality of the sweater. Very pleased with product and the service I received.

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First Class Service

Great service from start to finish. No issues purchasing an Oxford button down shirt on the site. Emails kept me informed of the order being received, shipped and out for delivery. Package arrived well wrapped and the shirt was immaculate. Will definitely return to shop with Aubin and Wills again.

17 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor service and missing items

I placed two separate orders with Aubin containing multiple items. Although most of the items arrived, one T-shirt was missing from each order.

I have contacted Aubin’s customer service team numerous times to report the missing items, but my emails have been completely ignored. Mistakes can happen, but failing to respond or resolve the issue is extremely disappointing, particularly given the price of their clothing.

I am now left having paid for two T-shirts that I have not received, with no explanation, refund or replacement. Based on my experience, I cannot recommend ordering from Aubin. I will gladly update this review if they contact me and resolve the matter.

10 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Dean,

I’ve gone through everything regarding your orders and wanted to reach out personally now that we’ve managed to get this resolved.

I’m glad we’ve now found a solution and got everything sorted. Thank you for bearing with us while we worked through it, and for giving us the opportunity to put things right.

I hope we can welcome you back to Aubin again in the future and give you the experience you should have had in the first place.

All the best,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Fabulous as always …

Great fit and always first class delivery
Highly recommend

12 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your review
kind regards
Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Crest experience

From the moment I placed my order, I had a great experience. Purchase was quick and smooth, and delivery was impressively fast. I also really appreciated the constant delivery updates clear notifications that kept me in the loop so I always knew exactly when to expect it.

When it finally arrived, it was in great condition and looked fantastic. The beanie came in really thoughtful, secure packaging, which made the whole experience feel premium from start to finish. Most importantly, the product quality matched the hype: it’s a high-quality item that feels well-made and thoughtfully finished. Overall, everything from ordering to arrival was handled brilliantly.

14 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you so much for the fantastic review! We’re delighted to hear you had such a smooth experience from ordering through to delivery, and that the updates and packaging added to the experience. Most importantly, we’re thrilled you’re happy with the quality of your beanie. We really appreciate your support and hope you enjoy wearing it

Matt Hornsby
Head of Customer Experience

Classificada 4 em 5 estrelas

Great customer service 😉

Great customer service 😉.
One happy customer & loving the colour of my Witham stretch chino.

15 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Adrian, we’re really glad we could help resolve this for you. Thank you for your patience and understanding throughout

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

It was the service that warranted the 5…

It was the service that warranted the 5 stars, the clothes are excellent but the service stands out as you normally need to go to the US for amazing service. Staff was exceptional clothing great quality.

10 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thanks for the great review. We’re really pleased to hear you’re happy with the quality of the clothing and that our team provided such a positive experience. We really appreciate your support and feedback.

Kind regards
Matt Hornsby
Head of Customer Experience

Classificada 1 em 5 estrelas

Poor customer service experience.

Poor customer service experience.
I ordered a £180 jacket with the website stating if order placed Sunday will be processed Monday and delivered within 5 days , just before my holiday.
However, when i chased them, they advised order will be processed 3 days later due to “high number of orders” - no apology.
i was concerned about an expensive jacket arriving whilst im away and asked if they could do next day delivery as its their fault why its delayed. The response had no apology for delay and asking me for an additional £5.99 for priority delivery. I thought it was a customer focussed company but obviously not.
I won’t order again from Aubin

11 de agosto de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for taking the time to leave your feedback. I’m sorry to hear that you were left disappointed by your experience with us, particularly when you had ordered the jacket ahead of a holiday and were understandably hoping to have it in time.

I’ve reviewed your order and can see that it was placed on our free delivery service and, importantly, was still within the processing timeframe advised at the time of purchase. We do also make customers aware that processing can take a little longer during our sale periods due to increased order volumes.

I do, however, appreciate that knowing you were going away would have made the timing particularly important to you. I can understand why you were disappointed when the option presented to you was an additional cost.

More importantly, I’m concerned to hear that you felt the communication from our team lacked understanding of your situation. Regardless of the delivery service selected, we want our customers to feel listened to and well looked after.

I’m going to look into the correspondence and handling of your order personally with the team, and I’ll be contacting you directly by email to follow this up.

Kind regards,
Matt Hornsby
Head of Customer Experience

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