The shop assistants were really helpful. They made us feel that nothing was too much trouble. The products were beautifully displayed and the shop has a nice atmosphere. Very pleased that we managed t... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Last week, I bought my third suit. At the moment fully satisfied. I went to the Carnaby Street shop - superb service. On a slightly different note, I bought two pairs of cord trousers a couple of... Ver mais
Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais
A empresa respondeu
I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- também em
- Loja de moda masculina
Escrito pela empresa
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
Informações de contacto
15 Newburgh Street, W1F 7RX, London, Reino Unido
- 020 7287 9344
- info@aubinandwills.com
- aubinandwills.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great shirt and quality is spot on
Great shirt and quality is spot on. Delayed due to Royal Mail losing the package for a week but delivered safe and sound in the end. Customer service was helpful and friendly (answered phone straight away). Overall a very good experience and product.
E' stata un'esperienza fantastica sia…per la bellezza del punto vendita che per la qualità dei capi di abbigliamento
E' stata un'esperienza fantastica sia per la particolarità del negozio di Londra sia perché ho potuto apprezzare la grandissima qualità dell'abbigliamento AUBIN, in particolare la camicia di lino, pregiato e morbido, le camicie di cotone ed il pantalone. Ciò che denota la qualità sono la cura dei dettagli: le rifiniture, le cuciture e perfino il materiale dei bottoni. Complimenti e sicuramente proseguirò con acquisti online e vi farò pubblicità anche dall'Italia! Saverio Macchia-Italy
A visit to Aubin in York
Lovely shop good service and high quality products
The shirt i ordered was exceptional…
The shirt i ordered was exceptional quality. It felt so nice when I tried it on. Unfortunately the arms cut were too high for me so had to send it back. The returns was very easy.
Shirt wasn't durable but was replaced free of charge
I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it. Today, a large rip running from the shoulder half way down the back opened up spontaneously when I was putting the shirt on. It's now unwearable. It's late August 2026 so it's only lasted for 3 months. That doesn't feel like good value given it cost £109.
Update: I've now received a replacement shirt direct from Aubin after they read my comment here. They're nice shirts and I've bought others earlier in the year which are still going strong.

Resposta da Aubin & Wills
Very good quality and perfect fit
Very good quality and perfect fit of a Merino sweater. The price was very competitive for the quality of the sweater. Very pleased with product and the service I received.
First Class Service
Great service from start to finish. No issues purchasing an Oxford button down shirt on the site. Emails kept me informed of the order being received, shipped and out for delivery. Package arrived well wrapped and the shirt was immaculate. Will definitely return to shop with Aubin and Wills again.
Quality clothing
Lovely shop, fabulous knowledgeable staff, quality products at decent prices.
Saw these advertised and picked them up…
Saw these advertised and picked them up in their sale. They are a great colour and fit well. My husband loves them
Very poor service and missing items
I placed two separate orders with Aubin containing multiple items. Although most of the items arrived, one T-shirt was missing from each order.
I have contacted Aubin’s customer service team numerous times to report the missing items, but my emails have been completely ignored. Mistakes can happen, but failing to respond or resolve the issue is extremely disappointing, particularly given the price of their clothing.
I am now left having paid for two T-shirts that I have not received, with no explanation, refund or replacement. Based on my experience, I cannot recommend ordering from Aubin. I will gladly update this review if they contact me and resolve the matter.

Resposta da Aubin & Wills
Fabulous as always …
Great fit and always first class delivery
Highly recommend

Resposta da Aubin & Wills
Crest experience
From the moment I placed my order, I had a great experience. Purchase was quick and smooth, and delivery was impressively fast. I also really appreciated the constant delivery updates clear notifications that kept me in the loop so I always knew exactly when to expect it.
When it finally arrived, it was in great condition and looked fantastic. The beanie came in really thoughtful, secure packaging, which made the whole experience feel premium from start to finish. Most importantly, the product quality matched the hype: it’s a high-quality item that feels well-made and thoughtfully finished. Overall, everything from ordering to arrival was handled brilliantly.

Resposta da Aubin & Wills
Great customer service 😉
Great customer service 😉.
One happy customer & loving the colour of my Witham stretch chino.

Resposta da Aubin & Wills
It was the service that warranted the 5…
It was the service that warranted the 5 stars, the clothes are excellent but the service stands out as you normally need to go to the US for amazing service. Staff was exceptional clothing great quality.

Resposta da Aubin & Wills
Delighted Aubin and Wills holds its…
Delighted Aubin and Wills holds its heritage, design and quality product. Great service in Salcombe and fabulous products.
Good quality t shirts at a good price…
Good quality t shirts at a good price quick delivery thanks
Fantastic brand!
Fantastic brand!
Excellent quality!
Excellent choice!
Great quality polo shirt
My polo arrived promptly and I was really pleased with the quality. It fits perfectly many thanks.👍
Poor customer service experience.
Poor customer service experience.
I ordered a £180 jacket with the website stating if order placed Sunday will be processed Monday and delivered within 5 days , just before my holiday.
However, when i chased them, they advised order will be processed 3 days later due to “high number of orders” - no apology.
i was concerned about an expensive jacket arriving whilst im away and asked if they could do next day delivery as its their fault why its delayed. The response had no apology for delay and asking me for an additional £5.99 for priority delivery. I thought it was a customer focussed company but obviously not.
I won’t order again from Aubin

Resposta da Aubin & Wills
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







