Aubin & Wills Opiniões 

111
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The shop assistants were really helpful. They made us feel that nothing was too much trouble. The products were beautifully displayed and the shop has a nice atmosphere. Very pleased that we managed t... Ver mais

Classificada 5 em 5 estrelas

Last week, I bought my third suit. At the moment fully satisfied. I went to the Carnaby Street shop - superb service. On a slightly different note, I bought two pairs of cord trousers a couple of... Ver mais

Classificada 3 em 5 estrelas

Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de moda masculina

Escrito pela empresa

Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,3

Todas as opiniões

(111)

93 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Quality & Fit

I find ever seasons clothing has plenty of choice and colours available.

The fit and quality is always consistent and wash well without shrinking or losing shape.

This my No1 go to brand for the last few years.

10 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Shorts weren’t true to size have 3…

Shorts weren’t true to size have 3 other pairs exactly the same and fit fine. Tried to exchange for a larger size out of stock so I was charged £3.95 for re stocking . One of the previous pairs I have and still wear have faulty hem which I contacted the manufacturer about to no avail . Love these shorts but won’t be using Aubin again as I believe I’ve had very poor service.

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had such a fantastic experience with Lesley Ann in John Lewis Glasgow

I had such a fantastic experience with Lesley-Ann at the Glasgow John Lewis Aubin concession.

From the moment we started chatting, it was obvious we shared the same appreciation for Aubin's style, exceptional quality and the values behind the brand. It was just great to connect with someone who genuinely loves what they do and can speak so knowledgeably and passionately about the brand and collection.

Lesley-Ann made the whole experience feel relaxed and personal. There was never any pressure to buy, just honest conversations and enthusiasm for helping me find the right pieces. That kind of service is becoming increasingly rare, and it made in-store shopping a real pleasure.

Aubin is a fantastic brand, but having someone like Lesley-Ann representing it makes the experience even better. She's a real credit to both Aubin and John Lewis Glasgow. I'd say I'll be back but I've already been in 3 times in one week!

27 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Terrific shirt

Terrific shirt - looks great and good quality. Lovely staff in store. Even for someone who doesn’t love shopping this was an enjoyable experience.

30 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great in-store suiting experience

I usually buy online as I can’t be bothered with the faff of in-store but after I found out the most of my suit trousers no longer fit me (perks of getting older), I went to the Soho store to get a new suit from Aubin the the experience was fantastic. Super helpful advice around style and fit and the offer alterations so could get the arms and trouser length tweaked so make it even better. Really enjoyed the candour of the guys there with special mentions to Costa and Brad. I’ll be back for more suits to replace my old ones later this year.

22 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My first visit to the Aubin store in…

My first visit to the Aubin store in Soho, I have only ordered on-line previously. That will now change, the service from Brad was outstanding. Great advice on putting together a wedding outfit and going the extra mile to ensure alterations were carried out same day. Amazing. I left with a large bag of quality Aubin items!
Clothing and service to match. First class.I'll be back.

23 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi,

Thank you for your wonderful feedback. I'm delighted to hear Brad made your first visit to our Soho store such a great experience, and that he was able to help you find the perfect wedding outfit.

I'll be sure to pass your kind words on to Brad and the team. We look forward to welcoming you back soon.

Kind regards,

Matt
Head of Customer Experience

Classificada 5 em 5 estrelas

An overall great in shop experience

An overall great in shop experience, with helpfull stuff leading to a purchase and a good feeling inside.

22 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your kind feedback. I'm really pleased to hear you had such a positive experience in store and that our team helped you find what you were looking for.

I'll be sure to share your comments with the team—they'll really appreciate them. We look forward to welcoming you back soon.

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Great shirt well fitting and colour…

Great shirt well fitting and colour just amazingly cool

22 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your great feedback! I'm so pleased to hear you're happy with the fit and colour of your shirt. It's fantastic to know it's become such a standout piece.

We really appreciate your support and hope to see you again soon.

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Excellent clothing at a very…

Excellent clothing at a very appropriate price point. I’m glad I’ve discovered Aubin at last.

24 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your lovely feedback. I'm so pleased you've discovered Aubin and that you're enjoying both the quality of our clothing and the value we offer.

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Your Staff in Salcombe are First Class…

Your Staff in Salcombe are First Class offering Quality Clothing.

17 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your kind words. I'm delighted to hear you had such a positive experience with our team in Salcombe and that you appreciated both their service and the quality of our clothing.

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 2 em 5 estrelas

Disappointed in my first experience…

Disappointed in my first experience voting direct from Aubin.
Got a lovely light khaki coloured Aubin T-shirt from next. Tried to order more but at the time I thought I had the right colour, it was wrong with them all being medium or dark green.
It appears Aubin use the same photo for different colour greens of which there are many!
The really poor bit is I was charged £3 to return each T-shirt (a handling fee, not postage which I’m grateful was free). So, £6 to return two T-shirts and 2 x £3.99 delivery fees as I ordered two.
So… £13.98 to have two shirts delivered and then returned as the colour shown in the Aubin website is not the actual colour of the T-shirt.

This feels like a mistake on their part / possible misselling and so I would not order from aubin again.
I wrote in the comments when returning the T-shirts the wrong colour issue but this has not been addressed by them.

UPDATE:
Had a really helpful response from Matt at Aubin and a customer friendly outcome. Much appreciated. Would be happy to consider using again. Thank you.

20 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi,

Thank you for taking the time to leave your feedback, and I'm really sorry to hear about your first experience with us.

This certainly isn't the experience we want for any customer, especially on a first order. You shouldn't have incurred return handling charges in these circumstances, and I'm also concerned to hear that the colours shown online didn't accurately reflect the T-shirts you received.

Please could you email me directly at matt@aubinandwills.com with your order number? I'll look into this as a priority, review the colour issue and the charges applied to your order, and make sure we get this resolved for you.

Thank you for bringing this to our attention, and I hope we have the opportunity to put things right.

Best,
Matt

Classificada 5 em 5 estrelas

Ordered the wrong size

Ordered the wrong size, I’ve lost weight, returned the item to the store. The staff were extremely helpful, polite and swift. Excellent customer service at the Carnaby Str store 10/10.
Highly recommended.
Kind regards
Mark

14 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Mark,

Thank you for taking the time to share your experience. I'm delighted to hear our team at Carnaby Street made your exchange so straightforward and provided such helpful, friendly service.

I'll be sure to pass your kind words on to the team

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Easy purchase process

Easy purchase process, quality shirt, quick delivery

28 de junho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your great feedback. I'm so pleased to hear you found the purchasing process easy, that you're happy with the quality of your shirt, and that your order arrived quickly.

Kind regards,

Matt
Head of Customer Experience

Classificada 5 em 5 estrelas

New Burnham Market store

A beautifully curated collection of high quality clothes and helpful but discrete staff; traditional British retail at its best. The store was taking part in the village carnival with a DJ and wine bar, so full marks for local participation! Will definitely be back for autumn/winter purchases

11 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your wonderful feedback. I'm delighted to hear you enjoyed both our Burnham Market store and the service from the team. It's great to know our involvement in the village carnival added to your visit too.

We really appreciate your support and look forward to welcoming you back for the autumn/winter collection.

Kind regards,

Matt Hornsby
Head of Customer Experience

Classificada 5 em 5 estrelas

Great service and lovely clothes

So pleased that a new shop has opened in Burnham Market!.. just bought 2 suits and linen shirts which I love.

In addition to the high quality of their clothes must also compliment the team on level of service : attentive and friendly!
Well done and will certainly be back for more -:)

Thank you again.

14 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Edinburgh store great and very helpful

Edinburgh store great and very helpful. Shirts fit great and comfortable. However, the fuchsia unexpectedly bled pink into the rest of my washing unfortunately including a white oxford.

30 de junho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Dear Jim,

Thank you for taking the time to leave us a review. I'm delighted to hear that you had such a positive experience in our Edinburgh store and that you found the team so helpful. It's also great to know you're enjoying the fit and comfort of our shirts.

I'm very sorry to hear about the issue you experienced with the fuchsia shirt bleeding colour into your wash, particularly as it affected your white Oxford shirt. That's certainly not what we would expect, and I'd like to investigate this further.

If you could please email me directly at matt@aubinandwills.com, I'd really appreciate the opportunity to look into what happened and see how we can put things right.

Thank you again for your feedback, and I hope to hear from you soon.

Kind regards,
Matt Hornsby
Head of Customer Experience

Classificada 1 em 5 estrelas

The shirts are OK nothing outstanding…

The shirts are OK nothing outstanding But I live at Burnham Market and was going to Kent for a wedding and needed a couple of shirts, the lady in the shop hunted me around the shop trying to sell me anything I touched
The machine didn’t work properly so couldn’t give me a receipt which meant the had to surrender an email address which I asked for no further communication but this came through anyway
I will now tell anyone locally not to to use the shop as it’s quite a poor experience and very poor follow up

10 de julho de 2026
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience in our Burnham Market shop didn't meet your expectations.

I appreciate you bringing this to our attention. We certainly want our customers to feel comfortable browsing at their own pace, and I'll be discussing your comments with the team.

I'm also sorry about the issue with the card machine and the inconvenience of having to provide your email address. All of our stores operate a paperless point-of-sale system as part of our efforts to reduce paper waste, so receipts are typically sent by email. However, we should always be able to provide a printed receipt if a customer requests one, and I'm sorry that this wasn't your experience.

I also apologise that you received further communication after requesting not to. That's clearly not what should have happened.

I'd really appreciate the opportunity to discuss your experience with you personally and see if there's anything we can do to put things right. If you would be willing, could you please email me directly at matt@aubinandwills.com

Thank you again for your honest feedback. We genuinely value it, and it helps us improve.

Kind regards,
Matt Hornsby
Head of Customer Experience

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