The shop assistants were really helpful. They made us feel that nothing was too much trouble. The products were beautifully displayed and the shop has a nice atmosphere. Very pleased that we managed t... Ver mais
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Leia as opiniões dos outros
Last week, I bought my third suit. At the moment fully satisfied. I went to the Carnaby Street shop - superb service. On a slightly different note, I bought two pairs of cord trousers a couple of... Ver mais
Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais
A empresa respondeu
I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- também em
- Loja de moda masculina
Escrito pela empresa
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
Informações de contacto
15 Newburgh Street, W1F 7RX, London, Reino Unido
- 020 7287 9344
- info@aubinandwills.com
- aubinandwills.com
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Respondeu a 60% das suas opiniões negativas
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Great quality and selection
Great quality and selection.
The staff in the Burnham Market store could not have been more helpful. Thank you.
Quality & Fit
I find ever seasons clothing has plenty of choice and colours available.
The fit and quality is always consistent and wash well without shrinking or losing shape.
This my No1 go to brand for the last few years.
Shorts weren’t true to size have 3…
Shorts weren’t true to size have 3 other pairs exactly the same and fit fine. Tried to exchange for a larger size out of stock so I was charged £3.95 for re stocking . One of the previous pairs I have and still wear have faulty hem which I contacted the manufacturer about to no avail . Love these shorts but won’t be using Aubin again as I believe I’ve had very poor service.
Great shop
Great shop, the staff are lovely, reasonable prices for nice quality gear.
Ordered on aubin website
Ordered at aubin website
There was a hiccup with delivery but the shirt arrived in time for the wedding
Looks fantastic, really nice quality and fits a dream.
I had such a fantastic experience with Lesley Ann in John Lewis Glasgow
I had such a fantastic experience with Lesley-Ann at the Glasgow John Lewis Aubin concession.
From the moment we started chatting, it was obvious we shared the same appreciation for Aubin's style, exceptional quality and the values behind the brand. It was just great to connect with someone who genuinely loves what they do and can speak so knowledgeably and passionately about the brand and collection.
Lesley-Ann made the whole experience feel relaxed and personal. There was never any pressure to buy, just honest conversations and enthusiasm for helping me find the right pieces. That kind of service is becoming increasingly rare, and it made in-store shopping a real pleasure.
Aubin is a fantastic brand, but having someone like Lesley-Ann representing it makes the experience even better. She's a real credit to both Aubin and John Lewis Glasgow. I'd say I'll be back but I've already been in 3 times in one week!
Terrific shirt
Terrific shirt - looks great and good quality. Lovely staff in store. Even for someone who doesn’t love shopping this was an enjoyable experience.
Great in-store suiting experience
I usually buy online as I can’t be bothered with the faff of in-store but after I found out the most of my suit trousers no longer fit me (perks of getting older), I went to the Soho store to get a new suit from Aubin the the experience was fantastic. Super helpful advice around style and fit and the offer alterations so could get the arms and trouser length tweaked so make it even better. Really enjoyed the candour of the guys there with special mentions to Costa and Brad. I’ll be back for more suits to replace my old ones later this year.
My first visit to the Aubin store in…
My first visit to the Aubin store in Soho, I have only ordered on-line previously. That will now change, the service from Brad was outstanding. Great advice on putting together a wedding outfit and going the extra mile to ensure alterations were carried out same day. Amazing. I left with a large bag of quality Aubin items!
Clothing and service to match. First class.I'll be back.

Resposta da Aubin & Wills
An overall great in shop experience
An overall great in shop experience, with helpfull stuff leading to a purchase and a good feeling inside.

Resposta da Aubin & Wills
Great shirt well fitting and colour…
Great shirt well fitting and colour just amazingly cool

Resposta da Aubin & Wills
Excellent clothing at a very…
Excellent clothing at a very appropriate price point. I’m glad I’ve discovered Aubin at last.

Resposta da Aubin & Wills
Your Staff in Salcombe are First Class…
Your Staff in Salcombe are First Class offering Quality Clothing.

Resposta da Aubin & Wills
Disappointed in my first experience…
Disappointed in my first experience voting direct from Aubin.
Got a lovely light khaki coloured Aubin T-shirt from next. Tried to order more but at the time I thought I had the right colour, it was wrong with them all being medium or dark green.
It appears Aubin use the same photo for different colour greens of which there are many!
The really poor bit is I was charged £3 to return each T-shirt (a handling fee, not postage which I’m grateful was free). So, £6 to return two T-shirts and 2 x £3.99 delivery fees as I ordered two.
So… £13.98 to have two shirts delivered and then returned as the colour shown in the Aubin website is not the actual colour of the T-shirt.
This feels like a mistake on their part / possible misselling and so I would not order from aubin again.
I wrote in the comments when returning the T-shirts the wrong colour issue but this has not been addressed by them.
UPDATE:
Had a really helpful response from Matt at Aubin and a customer friendly outcome. Much appreciated. Would be happy to consider using again. Thank you.

Resposta da Aubin & Wills
Ordered the wrong size
Ordered the wrong size, I’ve lost weight, returned the item to the store. The staff were extremely helpful, polite and swift. Excellent customer service at the Carnaby Str store 10/10.
Highly recommended.
Kind regards
Mark

Resposta da Aubin & Wills
Easy purchase process
Easy purchase process, quality shirt, quick delivery

Resposta da Aubin & Wills
New Burnham Market store
A beautifully curated collection of high quality clothes and helpful but discrete staff; traditional British retail at its best. The store was taking part in the village carnival with a DJ and wine bar, so full marks for local participation! Will definitely be back for autumn/winter purchases

Resposta da Aubin & Wills
Great service and lovely clothes
So pleased that a new shop has opened in Burnham Market!.. just bought 2 suits and linen shirts which I love.
In addition to the high quality of their clothes must also compliment the team on level of service : attentive and friendly!
Well done and will certainly be back for more -:)
Thank you again.
Edinburgh store great and very helpful
Edinburgh store great and very helpful. Shirts fit great and comfortable. However, the fuchsia unexpectedly bled pink into the rest of my washing unfortunately including a white oxford.

Resposta da Aubin & Wills
The shirts are OK nothing outstanding…
The shirts are OK nothing outstanding But I live at Burnham Market and was going to Kent for a wedding and needed a couple of shirts, the lady in the shop hunted me around the shop trying to sell me anything I touched
The machine didn’t work properly so couldn’t give me a receipt which meant the had to surrender an email address which I asked for no further communication but this came through anyway
I will now tell anyone locally not to to use the shop as it’s quite a poor experience and very poor follow up

Resposta da Aubin & Wills
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