Aubin & Wills Opiniões 

111
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The shop assistants were really helpful. They made us feel that nothing was too much trouble. The products were beautifully displayed and the shop has a nice atmosphere. Very pleased that we managed t... Ver mais

Classificada 5 em 5 estrelas

Last week, I bought my third suit. At the moment fully satisfied. I went to the Carnaby Street shop - superb service. On a slightly different note, I bought two pairs of cord trousers a couple of... Ver mais

Classificada 3 em 5 estrelas

Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de moda masculina

Escrito pela empresa

Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,3

Todas as opiniões

(111)

94 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Two T-Shirts for £55. Great quality and speedy delivery.

Purchased two T-shirts for £55. Standard delivery took two days. They arrived nicely packaged. Quality is fantastic, though value for money would not be there if the offer of two for £55 was not on. My chest size is 36, and the XS fits great around the shoulders, but perhaps just a little long under the tummy.

22 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Second to none!

I’d never heard of Aubin before receiving any items from them; I purchased 2, Vestry relaxed crews, purely from the look of the colours and the fact that the material was 100% organic cotton.
I’m incredibly glad I did so….. the colours are amazing, in which garment dyed, and this gives an almost worn look in the best possible way. I like that the colours seem to rotate on the website every so often aswell; makes them feel more unique and allows for versatility.
The material itself is very soft and I can tell will hold up.
The brand seems that it has great history, and I can only say good things about my experience with them.
Highly recommend.

8 de dezembro de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Sadly not impressed with the merino sweater

I bought a fine merino sweater for my husband. In our opinion, it pilled very badly. Aubin took it back and sent a replacement, unfortunately not in the same colour as it was out of stock by then. The next one has done the same, they sent a comb this time and said the pilling was ‘normal’ and, as suggested, I have now washed it to see if that improves the wool. I now notice the stitching at the neck is coming unravelled.
We are not impressed and will not be buying sweaters from them again.

1 de outubro de 2023
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Shelley,

Thank you for taking the time to leave us a review. I would like to apologise for the quality issues you have experienced whilst shopping with us at Aubin.

At Aubin we love to use natural fibres to create ranges with real integrity. Natural fibres like wool pill, no matter how well spun or knitted. This is the nature of the yarn and largely unavoidable but there are a few simple things you can do to reduce pilling and to remove the fibre bobbles.

Pilling occurs when fibres stretch and break as a result of friction, either from wear or washing. Garments rub against each other when you’re wearing them and against each other during a washing process. The areas worst-hit by pilling are the parts of clothing that receive the most abrasion in day-to-day wear, such as the underarm area and the side of jumpers and cardigans.

We recommend that you handwash all your knitwear, this reduces the friction that a machine would create. Use a wool detergent instead of your usual detergent, again this has been designed to care for your woollen garments.

If pilling does occur it is easily removed by using a wool comb or Velcro brush and use this to gently remove bobbles that may build up over time.

I would love to put things right with you. Please drop me an email at info@aubinandwills.com or alternatively on 02072879344.

Looking forward to hearing from you soon.

Kind regards,

Josh

Aubin Customer Care

Classificada 5 em 5 estrelas

Quality

Had never heard of this brand until recently, when I received a parka jacket as a gift and the quality is really second to none. A jacket that says waterproof and is actually waterproof, I've now purchased other items jumpers and T's that have the same quality feel.

10 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Quality issues - resolved

I bought an Eastoft sweat shirt from John Lewis. At first I loved the feel and fit of the garment, however within a couple of weeks 3 or 4 small holes appeared on the sleeve. I still have the top and now 4 months or so in there are 10 or more holes. It is almost as if it is being eaten away but no issues with moths and any other garments.

***Update***
Following the response from Aubin below, I contacted customer services and they have been brilliant. I have sent my original purchase back for investigation and have been offered a replacement garment which I am expecting shortly.

Things do go wrong and the measure of a company is how they are put right. Aubin have been brilliant in this respect.

28 de agosto de 2022
Opinião espontânea
logótipo da Aubin & Wills

Resposta da Aubin & Wills

Hi David,

Thanks for getting in touch. Firstly I'd like to express how sorry I am that this has happened to your product.

At Aubin we pride ourselves in creating clothing that is second to none. Our manufacturers are people we know well and trust to make the highest quality products. We take time to understand who is best positioned to make each individual product, ensuring that we only work with experts. Our philosophy is more about how products are made and not about where they are made.

I would really like to investigate this further for you. If you could please drop me an email at info@aubinandwills.com with any pictures you have of the product I'd be truly grateful.

Kind regards,

Josh
Aubin Customer Care

Classificada 2 em 5 estrelas

Aubin Keelby Short..........Quality Concern

In the last few months i have bought T shirts. socks, a sweat shirt, hoody and shorts.
The quality of the all garments except the shorts has lived up to promise........"SECOND TO NONE" etc.
Two pairs of Keelby shorts purchased (£69 ech) and both are poorly manufactured with flimsy stitching on the seams which has just unravelled resulting in large holes and fraying. Shorts have been returned and replaced, organised by NEXT customer care team, with same issues arising. The shorts have lasted 2/3 weeks. Disappointing experience from a brand that positions itself up there with the very best.

14 de julho de 2022
Opinião espontânea

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