Audika - Edinburgh - Hanover Street Opiniões 

The tests were very thorough and David made sure he explained everything as he went along.

Tracey explained why I have been experiencing issues with my ears, and was very careful when applying the micro-suction machine.
The narrow channels in my ears are the issue.

But the outcome was good, in that I could hear better immediately.
Tracey also gave me advice about care of my ears over the next week or so.

The brief hearing test suggested a more detailed test was recommended, so that was arranged for a week’s time.

It looks as if ear wax removal will be an essential part of my self care in the future, and I will try to arrange to see Tracey if possible.

David was kind and helpful and professional. He tested my hearing and advised of some changes. He helpfully demonstrated new aids

David Fletcher as aways make me fell relax and he has a very professional.

Mr Fletcher at Hanover Street always knows how to help and this visit was typical. The little wire on my hearing aid had become different and he knew immediately to replace it. He showed me that it was actually about to break. Thank you once again.

Very fast and professional, explained everything very clearly and simply. Thank you so much!

The people who helped me were very good, but these hearing aids don't last long,as in i reasonly got my ears cleaned out and the hearing aids need to be changed every 4 days,as putting down a £800 down payment i find that after a few months i have to pay for replacements for my hearing aids,is this right.🤔🤔🤔

Clear explanation of tests and options

No pressure

Considered approach

The Audika office has very poor level of accessibility for elderly customers. 4 large steps. No one was staffing reception to give assistance. Hearing test for my elderly mother could not be carried out because of presence of wax but no advance warning of this was given and there was no one on site who could remove wax. Instead the representative made great play of the fact that hearing aids were receiving a software ’up grade’ as if this was some miraculous tech breakthrough . Thoroughly patronising and a complete waste of time.

I’m always greeted with a warm welcome.
The service is excellent and all my questions answered.
Even the reminders are numerous and some by phone. It’s a nice human interaction.

Excellent experience where everything was clearly explained . First class.

Had a home appointment for the first time as I no longer drive outside my immediate area.
I was very impressed as exactly the same high standard as going to their place. The lady was quick and very organised explaining everything as she went. Adjusted my hearing aids perfectly.
I was expecting a push for new hearing aids at the end but gave me the option if I wanted it. No pushing just letting me know what was there if I wanted. I am happy with the adjustments so no need.

All staff - Margaret, David and Erin go over and above expectations to ensure service I receive is 10 out of 10.

Despite being early, I was seen early, having to endure no waiting time. A friendly, approachable service which I would recommend to anyone.

This establishment offers a wide range of help and advise on hearing problems. The staff are extremely friendly and professional. It's so refreshing to find a company that is so customer focused and competitively priced. Highly recommended.

Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on hand to fix my mums hearing aid or give me an alternative whilst it’s sent away.

It’s always great to see David and Margaret.