I have been in the music industry for 40 years. I wanted the ultimate MP3 player and earphones and put my trust in Phil at Audio Concierge. He recommended the new Astell & Kern PD player and the incr... Ver mais
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Leia as opiniões dos outros
Audio Concierge was great. Distribution issues due to COVID and high demand, meant Shanling struggled to get deliveries into Europe. Phil was great with updates and feedback, keeping me informed and... Ver mais
I'm not the type of customers that a dealer wants to get - lots of questions, and very indecisive. Phil, unlike other dealers, is extremely patient and has incredible in-depth product knowledge. Respo... Ver mais
I ordered an usb-cable for my mojo 2 on 04.09.2022. The cable was stock listed and Audio Concierge would send immediately. Until now no delievery and no response. I am so disappointed from... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK's only dedicated, luxury headphone and portable audio specialist. Providing bespoke solutions for clients in London and the UK.
Informações de contacto
Covent Garden , WC2H 9JQ, London, Reino Unido
- audioconcierge.co.uk
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The light I found of my IEM hifi road in London
Before I came UK,I knew here is a nice country of speakers,so I didn't worry about my hifi road.But after I lived in London for a few months,I found IEM,even headphone market are so poor,and the prices are so crazy.Fortunately,I met Phil and had a nice talk.I got very useful advices,and enjoyed fantastic products,VE 13,Inear pmx,and Cayin n6ii,but the most important thing was to talk with a warm heart,friendly and helpful IEM lover.Finally I chose pmx and got it with high speed shipping,it‘s totally awesome flagship,best partner with classical,better than my Solaris SE and fw10000,and wonderful wearing experience which closes to custom earphone.Moreover,Phil‘s custom service will deal with your questions and help you with his experience.Even for the range products and reasonable prices ,compared with other shops in London,I‘ll shopping again in Audio Concierge.
Great range of fantastic products and sound advice.
Great range of fantastic products but much more importantly Phil is always so helpful. These products are all so subjective and consequently its difficult to find the ones that are best for you.
Phil will guide you to a selection of products that are right for you and let you try them out. There's no presure just to buy the most expensive ones.
It all started with a pair of Cupids...
I approached Phil last year for a set of IEM's for on the go, ever since then we've formed a good relationship which has resulted in me climbing the hardware ladder and achieving what I believe is end game for portable music reproduction.
From initial contact till now, Phil has offered impartial advice, guidance, humour and friendship. I've never experienced such dedication to customer service and satisfaction as Phil strives to provide, you're not just buying a product from Phil , you're buying into a continual evolving relationship to ensure every need is met for ultimate satisfaction and end user enjoyment.
No doubt is the better option for personal audio
Great experience. Phil resolves any doubt and he guide to choice the better option to you.
High End Audio with a very personal touch
Friendly, fast, reliable, helpful. Just a pleasure to deal with!
NICE AND QUICK SERVICE
Recommended
Recommended. Phil was pleasure to deal with. Lightning fast service and great support right from sale to even after-sales. :)
No one better to trust your audio needs with.
From the day I was referred to Phil, he has always been on top of his game. Never dealt with someone so willing to work with you and go way above and beyond to make sure you have the best experience with the product.
Great customer service and quick turn around
Phil was quick to respond and always available to answer questions and more importantly you can tell he definitely cares and wants everyone to have a great experience ordering from him. Items were shipped promptly and arrived quickly, even though it was shipped internationally. Would definitely buy from audio concierge again.
The audio concierge. premium customer experience.
It could not be anything but the audio concierge.
I've contacted him, via mail at night during the weekend, and had a reply like 30 minutes later, already providing a solution.
Great communication and awesome products.
Couldn't be happier.
Great service!
oBravo Cupid
oBravo Cupid - Phil at Audio Concierge knows his stuff. Happy to recommend products irrespective of price, it's been a pleasure dealing with Phil. Good products too! ;)
Awesome support and service
Awesome support and service. Phil took care of all my concerns, shipped very quickly and went above and beyond to help with an issue with a product. Can't recommend it enough.
Fab!
Unbelievably good customer service from someone who really loves the products he sells and follows up to make sure you are happy.
Phil a true gentleman
A true gentleman is what I gather of Phil. As a new customer of Phil’s there is more than just buying a product, there is the acquaintance you develop along the way of doing business with a person, and that has happened in this situation. I live across the pond, but because of Phil, I will be a repeat customer of Audio Concierge!
Great customer service with a personal touch
Had some bad luck and received a faulty product (bad battery). Phil helped me out quickly and got a replacement shipped to me very fast, turning it around into a good experience in the end.
Excellent service and fast shipping
Excellent service and fast shipping, the item was well packaged and in perfect conditions
Highly recommended
When it comes to headphones & personal audio Phil has a knowledge second to none. It’s always a pleasure dealing with him- you get honest advice and top quality service. Highly recommended.
Outstanding customer service from Audio…
Outstanding customer service from Audio Concierge. Great experience from Phil. He managed to get the Shozy Pola on time for my birthday. Friendly and knowledgeable advice and great selection on his website.
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