We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... Ver mais
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As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will alwa... Ver mais
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... Ver mais
A empresa respondeu
What a brilliant company. Go well above and beyond on the customer service experience! Bought from them multiple times and have never let me down once ! Go buy ! If only SKY would take note 🤦♂️
Informações sobre a empresa
- Fornecedor de bombas de água
- Piscina interior
- Piscina ao ar livre
- Fornecedor de bombas
- Loja de materiais para piscinas
Sobre Automated Environmental Systems
Escrito pela empresa
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Informações de contacto
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Reino Unido
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
EXCELLENT CUSTOMER SERVICE Remora i12
So I had bought a ASHP Remora i12 from AES, fitted to my pond, been working great, a couple of days ago I started see my Heat Pump switching off, couldn't understand why, so spoke to Simon about this at AES, which I can say who was very informative, and willing to help, also gave me a tour around the product and how to set app up and get the best out of this, please bare in mind this was all done out of office hours, Remora i12 is now working and over the moon with this, in regards to Aftersales, the customer services staff was in peckable, this from the min a called to the last communication on the phone I had with Simon, I would clearly recommend anyone to buy from AES, not just for the products, but for the customer service, aftershaves and even buying the right product, these staff really k ow there stuff
25 de março de 2025
Opinião espontânea
Resposta da Automated Environmental Systems
Hi Dean, thank you for your great feedback, we're always happy to help whenever we can - we know that issues with equipment don't keep to office hours! Thank you for taking the time to leave a review of your experience with our after sales, it is very much appreciated :)
Kind Regards,
Simon and the team at AES
Great company
Great product quick delivery time and communication with customer service first class very professional, highly recommend.
10 de março de 2025
Resposta da Automated Environmental Systems
Hi David, thank you for your feedback, always happy to help, thanks also for the five star review :)
Kind Regards,
The team at AES
Good up front technical information…
Good up front technical information before buying.
Next day delivery. What more do you need!
20 de março de 2025
Resposta da Automated Environmental Systems
Hi Alan, thanks for taking the time to leave us feedback, always happy to help from initial enquiries to after sales, your review is much appreciated.
Kind Regards,
The team at AES
Excellent service and true experts in…
Excellent service and true experts in their field. I'm a repeat - and loyal - customer.
17 de março de 2025
Resposta da Automated Environmental Systems
Hi Simon, thank you for your continued custom and the very flattering feedback, looking forward to many more years of being of service to you.
Kind Regards,
The team at AES
Resposta da Automated Environmental Systems
Hi Mark, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Initial problems successfully resolved…
Initial problems successfully resolved after intercession by MD. Happy to get the issue resolved at last
27 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi, many apologies again that we did not achieve our usual level of service for you initially. I know Simon contacted you immediately after your first review and he was able to rectify the issue for you. Thank you for taking the time to leave a follow up review it is much appreciated.
Kind Regards,
The team at AES
first rate service and delivered on…
first rate service and delivered on time.
26 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi Joe, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Great customer service from Simon ward…
Great customer service from Simon ward prompt turn around good advice and problem was resolver and heat pump up and running within 24 hours of the problem
25 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi James, more than happy to help, glad we were able to get your problem resolved and your heat pump up and running again, thanks for the five star review.
Kind Regards,
Simon and the team at AES
Couldnt fault there service in anyway…
Couldnt fault there service in anyway shape or form even out of hours they helped set the right settings for my ashp on my pond
18 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi Nicky, more than happy to help, we know that customers aren't always at home during the day so we try and help out in the evenings and weekends if we can, thanks for the five star review.
Kind Regards,
The team at AES
Resposta da Automated Environmental Systems
Hi Tommy, thanks for taking the time to leave us a five star review, much appreciated.
Kind Regards,
The team at AES
Personal service
Personal service , very efficient , got me out of a hole . Well in quickly and out all in one day
Sewage pump replacement . 😉
Simon is the man to go to , to get stuff done !
10 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi Steve, more than happy to help whenever we can, thanks for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Absolutely amazing customer service
Absolutely amazing customer service and aftercare. I wouldn't go anywhere else these guys are the real deal!
18 de fevereiro de 2025
Opinião espontânea
Resposta da Automated Environmental Systems
Hi Matthew, more than happy to help, many thanks for your five star review.
Kind Regards,
The team at AES
Resposta da Automated Environmental Systems
Hi Frank, always glad to help, thanks for the five star review.
Kind Regards,
The team at AES
I ordered the wrong pump and there was…
I ordered the wrong pump and there was no quibble it was picked up and changed the next day.
I have used these guys a few times now great product great service will continue to use them
Dave Walker
30 de janeiro de 2025
Resposta da Automated Environmental Systems
Hi Dave, thanks for your continued custom, always more than happy to help, glad we were able to sort out the ordering error for you.
Kind Regards,
The team at AES
Resposta da Automated Environmental Systems
Hi Ian, always happy to help, thanks for the five star review.
Kind Regards,
The team at AES
Resposta da Automated Environmental Systems
Hi James, thanks for the recommendation and the five star review.
Kind Regards,
The team at AES
Quick and easy
Quick and easy. One phone at 9:30am and within minutes my part was ordered. Seconds later the Payment Method was E Mailed. The part was dispatched before 2pm and arrived the very next day.
4 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi Kevin, thanks for the feedback, always happy to help, thanks also for the five star review.
Kind Regards,
The team at AES
Good company to deal with
Good company to deal with - timely response to e-mails and had spares in stock.
3 de fevereiro de 2025
Resposta da Automated Environmental Systems
Hi David, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Very helpful with great technical…
Very helpful with great technical knowledge always available for support and advice, have offered equipment to test on sale and return and willing to hold call off stock
5 de fevereiro de 2025
Opinião espontânea
Resposta da Automated Environmental Systems
Hi Dean, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Wauw what a company
Wauw what a company . Never experienced such a company with such a commitment for their customers . Thanks Adam Pringle and Simon ward for all the help !!!!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Automated Environmental Systems
Hi, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
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