Avec Car Rentals Opiniões 93

On July 30, 2025, despite having made a reservation for a "Peugeot 3008 Petrol Automatic or similar" vehicle at your Ankara Esenboğa branch—paid in full two months in advance and chosen based on trust in your advertisements—the requested vehicle was not delivered on the day of pickup.

At the branch, I was informed that the vehicle type I requested was not available, and I was forced to accept a lower segment vehicle, the Peugeot 408 Petrol Automatic. I waited at the branch for approximately 1.5 hours, during which I contacted your call center three times, but no resolution was provided. The call center stated that the issue had been forwarded to the relevant department. At the branch, Mr. F***** tried to assist but explained that he lacked the authority and means to resolve the issue.

This is the second time I have experienced such a problem with your company, and each time I have been left disappointed. Additionally, I have directly contacted your company’s general manager to report the inconvenience I faced.

I would like to emphasize that I am a Turkish citizen living abroad and have been renting vehicles from various companies around the world for nearly 25 years. I personally prefer to support Turkish companies. However, while foreign customers are not subjected to such treatment, your approach towards your own citizens is, above all, unethical. Furthermore, while companies worldwide offer higher segment vehicles at no extra cost in similar situations, your company’s demand for an additional 30,000 TL is both unethical and unacceptable from a customer service perspective. I also believe that advertising vehicles not available in your fleet misleads customers. And still, after two months of advance booking, failing to provide the reserved vehicle and simply saying “the product you purchased is unavailable” raises serious concerns about your service standards.

I strongly urge you to develop customer-focused and transparent policies to prevent others from experiencing the same inconvenience I did.

NOTE: Always read reviews on sikayetvar Google Maps, or Trustpilot before trusting any company’s advertisements. Especially check how companies respond to complaints on platforms like sikayetvar If you encounter a generic, copy-paste response, be cautious.

Lastly, although I couldn’t take action due to time constraints, I recommend that anyone facing a similar situation immediately rent a vehicle from another company and file a complaint with the Consumer Arbitration Board within three days using the rental agreement. You won’t regret it.

Extremely unprofessional. We booked a car and afterwards found out that the rental requires a credit card at the desk. We attempted to call the company and they told us that you can come by the desk and we can maybe find something out, but there is no guarantee. To be certain we tried to call again another day and then they told us that it’s not possible to rent the car with no credit card.

We recently rented a Peugeot from your company. We returned the vehicle clean, with a full tank, and on time on [4 juni 2025]. However, only part of our deposit has been refunded. After inquiring, we were told this was due to a “late return,” which is completely incorrect.😡
€30 hebben jullie van ons gejat. God mogen jullie straffen

Unjustified Charge and Lack of Transparency – Disappointing Experience with AVEC

During a recent trip, I rented a Peugeot 408 through Booking.com and had a deeply disappointing experience with AVEC Rent a Car.

While driving on a narrow countryside road in the Urla area, I came to a stop behind two vehicles due to a tractor blocking the road. The tractor driver signaled that it was safe to pass. As I attempted to drive through, the rear left side of the car lightly brushed the cart, resulting in three small hairline scratches above the rear left wheel—very minor cosmetic damage.

When returning the car, I was completely transparent and explained what had happened. The staff handed me the phone to speak with a manager, who told me that because my insurance was through Booking.com and not with AVEC directly, they did not recognize it as valid. He said they would inspect the car, issue an invoice, and charge my card—after which I could submit the invoice to my insurance provider for reimbursement. When I asked for an estimate, I was told they couldn’t provide one until the inspection.

Shockingly, just 5–10 minutes after returning the car and while I was at airport check-in, they charged 50,000 Turkish Liras (~1,500 EUR) to my card without sending any invoice or explanation. To date, I have received no documentation or justification for this excessive charge.

This experience felt exploitative, especially given the minimal nature of the damage, my honesty, and the complete lack of transparency or follow-up. I strongly advise anyone renting through Booking.com or AVEC to be extremely cautious. If you’re using third-party insurance, be aware that AVEC may not recognize it and might charge you a large amount without warning or proper documentation.

Abbiamo noleggiato auto in aeroporto di Istanbul prenotando 4 (!) mesi prima dalla data interessata. In arrivo scopriamo che la macchina chiesta è ovviamente pagata non è disponibile (si tratta dell'opel moka) e ci segnano la peugeot 2008. Non è l'automobile della stessa classe e costa appunto meno rispetto l'opel moka. Per loro cmq va bene e ci dicono o prendiamo l'auto o niente, per ricalcolare l'importo non se ne parla, non ti restituiscono niente. Un'altra sorpresa é stata che ci hanno insestito che la kasko ci fosse non é compresa nel prezzo calcolato e per la nostra sicurezza dobbiamo fare la polizza. Ho fatto vedere i fogli, condizioni di noleggio ecc. Non ci stato niente da fare. Il ragazzo insiste che non abbiamo nessun tipo della copertura. Ok. Facciamo l'assicurazione visto che ne abbiamo bisogno della macchina non rimane niente altro da fare. Non ci dà la polizza. Abbiamo insestito di averla e appare una bellissima scoperta che la polizza della copertura é Premium. Faccio notare che dobbiamo avere kasko e non premium. Della premium non ne parlato nessuno. Prima chiaramente ci hanno insestito con la polizza cda. Ci dicono che tanto l'assicurazione é stata fatta e non è possibile di annullarla e restituire l'importo pagato.
Per me é un imbroglio, é una presa in giro. Approfittano dei turisti perché giustamente le persone stanno in vacanza rischiano di perdere i prenotazioni perciò hanno bisogno della macchina.
Sconsiglio vivamente rivolgersi ad AVEC per noleggiare la macchina almeno se non volete esserci truffati.

Reageren niet op whatsapp berichten in Turkiye Antalya. Ze Boeken bedrag af van creditcard die je hebt afgegeven voor borg en vervolgens zonder instemming vd klant een bedrag extra bedrag afboeken van je creditcard. Daarna kan je achter je geld hollen. Zeer slechte service en brutale houding van personeel. Stay away van deze amateurs !!
Ik ben in afwachting van mijn klacht bij dit bedrijf.

Ga alstublieft met deze bedrijf geen zaken doen! Loop met grote bocht omheen. Alleen maar ellende. Afspraken worden niet nagekomen, zijn ook telefonisch niet bereikbaar, ondanks bewijzen over de boeking hebben zij andere informatie, uiteendelijk kreeg het auto niet mee. Ik kreeg ook mijn geld niet terug. Geen betrouwbaar bedrijf! ( zacht uitgedrukt)

My Daughter and I hired car from Antalya to drive to Mersin on 5th April, 2025. Car broke down 12 times, lost acceleration. Had 2 faults on screen plus large yellow spanner. Two and a half days we had no vehicle. Customer car was non existent . A terrifying experience for two women travelling through the night with no help or support

Rented a small car with Avec from Antalya airport and it was great. The office is right in the terminal, the agent was helpful and accomodating. The car was a brand new Clio and was very clean with a full tank. Pickup and return were quick with no wait. The deposit was returned after a few weeks but without any hassle or having to remind them about it. Oh and most importantly they didn't try to push their insurance on me. Thanks Avec Antalya.
PS. I think only people with bad experiences post reviews here and judging by the small number of reviews compared to other companies I figured this was my best option. Anyway I came back after the trip to actually share a good review here.

Even one star doesn’t deserve it
Scammer ( it’s not full insurance)

Keeping away
Don’t rent from them
No deposit return back
They charge you for full insurance and İf damage happens they take alot of money from you

They stole from me 80000 TL

They’re using this business

I don’t know why i didn’t check all bad reviews on this company
I have all evidence they’re scamming for insurance
No deposit return to you
If you give them credit card you will face a big problem

My recommendation to anybody don’t even think to rent from them
Also recommend Rent from Companies that give full insurance

15 Nisan tarihli kiralamış olduğum araç konusunda internet sayfalarından rezervasyon oluşturduğuna rağmen rezervasyonu teyidi gelmedi bunun üzerine maile kendilerine ulaştığında otomatik araç kiralamak istediğimi belirterek bana ulaşmalarını isterim Call Center‘dan çalışanları bana ulaştı der rezervasyonunu oluşturmak için benimle temasa geçti zaten ödemeyi daha önceden almışlardı ama teyit yoktu daha sonra rezervasyon çalışanlar tarafından oluşturuldu fakat otomatik belirtmeme rağmen bana manuel rezervasyon yapıldı o gün havaalanına geldiğimde aracı teslim aldığımda bana menü manuel aracı teslim ettiklerinde şok oldum kendilerine belirttim ben manuel araba kullanamayacağımı otomatik araç kiraladığımı ellerinde otomatik araç olmadığını daha sonra rezervasyonumu iptal ettirdim sonsuz bir şekilde iptal oldu fakat daha sonra tekrardan rezervasyon oluşturduğunda anında bana aracı teslim ettiler fakat bu araç daha önceden ellerinde olduğu halde beni çocuğumla birlikte ve eşimle birlikte havalimanında mağdur ettiler bununla ilgili kendilerinden bir çözüm bekledigimi belirterek mail attığımda bana hala dönüş yapmadılar gerçekten çok rezil bir şirket hiç kimseye tavsiye etmiyorum 3 saat havaalanında onların yüzünden çocuğumla dört aylık çocuğumla mağdur oldum ve hala mağduriyetimi gidermediler

I rented a vehicle from Avec in March 2025. Unfortunately, I was involved in a minor collision — but I followed all procedures, obtained a police report, and clearly demonstrated that I was not at fault.

Despite this, Avec attempted to charge me for the damage and are still holding my deposit. Worse, they have ignored multiple emails and made no effort to resolve the issue. This is unacceptable and shows a complete lack of professionalism and customer service.

Avec proved to be an unreliable and untrustworthy operator. If you value transparency and fair treatment, do not rent from them.

After reading all the bad reviews I thought it was going to be a bad company, but for me it was great.
Rented a car from them for 3 days in Turkey. They picked me up from the airport and went to their off-airport rental office, a few minutes away. Did some paperwork, paid the deposit and rental fee. They rented me a fairly new car, clean inside and outside. It was also great we got free water bottles with our rental. Nice touch.
When we returned the car the rental guy checked car and said it was no problem and drove us back to airport. One week later I got my deposit back. No problems. Great experience!
The only thing I did not like (not Avec fault) that I made reservation through some other web site Discovercars, where i bought full insurance. Ive read others have problem with this setup when they had accident and Discovercars claim "we are only a search site". When I rent again I will reserve directly through Avec web site and use their insurance instead.
So in short, for me it was great rental. I hope it stays that way, and no surprises after. Avec should translate their paperwork to English so it is more clear to rent for non-Turkish people. Good for both Avec and customers.
(I will keep this review updated)

Cukurova daki hizmet ve personeler mukemmel

Rented a car that was more expensive than, and still got the cheaper one, and not getting a single penny as a compensation for getting a cheaper car, and they refused either to compensate the difference, nor would refund me all the money. Stay as far away as you can, it’s just a scam

The main take away from my recent horrible experience with AVEC is that at anytime (could be weeks or months) after the renter returns the car undamaged and receives back full refund of his/her the deposit, AVEC can claim that they found a problem with anything under the hood or on the underside of the car, or the electrical system and charge the renter's credit card without PRIOR notification, discussion and approval by the renter. This is exactly what happened to me which is similar to many the reviews written below.
Below are the details of my experience;

I rented a car from AVEC Istanbul Airport branch for 9 days and I returned it on the 9th day (on 05 January, 2025). The car was inspected by AVEC staff on the returning day and all was fine (no accidents, no scratches, no damage etc) and I was refunded my full deposit few days later. However, 19 days after (24/01/2025) I returned the car, I received an SMS notification from my Turkish bank that my credit card was charged by AVEC 24317.07 Turkish Lira ($700USD with today's exchange rate). This was a total surprise to me. I called AVEC customer service inquiring about this charge and was told the charge was for the repair of the damage I caused to the radiator. This was a total surprise to me because AVEC never (before unknowingly I was charged the 24317.07 tl on 24/01/2025) mentioned to me the damage to the radiator. When AVEC customer service contacted the airport branch, the branch sent me photos of plastic cups filled of red color antifreeze liquid and photos of the top of the cooling system. They never explained how this claimed damage could have occured. I raised this very point with customer service whom she contacted them. Then the branch sent me a WhatsApp message stating that the damage was due to the fact that the underside of the car was hit hard and the impact damaged the air conditioning system. They NEVER sent me photos of the alleged damage to the underside of the car.

AVEC airport branch sent me car repair workshop order. It shows that the car was sent to the repair workshop 10 days after i returned it.

I would have expected AVEC to have contacted me the day the claimed damage was discovered (AVEC claimed the damage was discovered one day after I returned the car) and discussed this with me and better yet invite me to see the damage. Of course none of this happened. Instead they charged my credit card.

Rented a car at Cukurova airport and for my surprise Avec not just blocked the guarantee deposit as every other rental company, but CHARGED it. Nearly 2 months after returning the car the deposit is still not refunded and the company is ignoring all my emails. I see I'm not the only one with this problem, so I would say this is a 100% scam company and stealing money is their standard policy. Avoid.

Unlawful Charges and Complete Lack of Response

I regret to say that my experience with AVEC CAR Rentals has been nothing short of appalling. After hiring a vehicle through their service on Oct. 24th, 2024 in Istanbul, the company unlawfully deducted amounts from my credit card without providing any valid reason or explanation.

I attempted to contact their customer service multiple times, giving them ample opportunity to address the matter. Unfortunately, they have ignored every single one of my messages, showing a shocking lack of professionalism and accountability.

As a paying customer, I trusted this company to act with integrity, but they have violated that trust in the worst way possible. Not only have I lost my money, but I’ve also wasted countless hours trying to resolve an issue they refuse to even acknowledge.

I’m sharing my story here to warn others: think twice before booking with this company. If something goes wrong, don’t expect them to care or take responsibility. I hope this review spares someone else the frustration and financial loss I’ve endured.

Stay away from this company. You won't get the car you hired. The replacement car had issues. Paid almost a fortune for a month for a car that isn't worth the price either. When you fill in a complaint somewhere else and give them a bad review AVEC office is blocking your access to your account after they know who you are. No replies to your e-mails either. Won't do any business with them from now on. Fraud and childish.

I had a disappointing experience with this agency and want to warn others to be careful. While they take a credit card deposit during the rental, after returning the car, they started charging my card for unjustified amounts. For example, they charged me $60 for cleaning (which is far above standard rates in Istanbul) and double the actual cost for refueling even though I returned the car with 50% fuel.

Many other agencies offer transparent policies, and some even accept cash deposits without issues. Unfortunately, this was not the case here.

If you want to avoid unexpected charges and frustration, I strongly recommend choosing another rental agency. Don’t make the same mistake I did.