Averys Wine Merchants Opiniões 

14 109
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My family has trusted Averys for a long time. The standards of this firm remain totally reliable, commercially responsible, and the presentation is both informative [First Rate] and everyone at Averys... Ver mais

Classificada 4 em 5 estrelas

Excellent advice and excellent service, delivered in a timely manner, as ever. One niggle this time - this came as 6 bottles in a 12-bottle case and the internal dividers had shifted such that the bot... Ver mais

Classificada 5 em 5 estrelas

I can't praise Averys enough. Their wine advisers are great and mine (Charlie) knows exactly what I like. This wine purchase was of a wine that Charlie recommended, which was also really sensibly pr... Ver mais

Classificada 5 em 5 estrelas

Excellent service. The person who took my order on the phone was helpful , polite and patient - I am 83 years old- Dili er was good, driver helpful and the wine excellent. Yummie!

Informações sobre a empresa

  1. Loja de vinhos

Escrito pela empresa

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

14 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(14 109)

796 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Service and wines are always good

Service and wines are always good, it's the delivery by Yodel that's always the issue, so 1 case arrived but ordered 2, delivery guy very polite but said only 1 box. Asking him to check again, he found another 1 that was being dropped off later, so went hunting in the van for second case, found it. As per previous Yodel delivery box damaged. But at least it was not a nail in my brew dog beer delivered this time.

15 de junho de 2026
Classificada 5 em 5 estrelas

The extra mile

A present I tried to send arrived early when no-one was at home. Avery's saved the day by accepting the misdelivered bottles back while redelivering to a new address. Needless to say the product was delicious but it was the service that was outstanding.

15 de junho de 2026
Classificada 5 em 5 estrelas

Top quality wine, good service

I ordered a case of wine early this year. It arrived as promised a couple of days ago. The wine is superb. Averys/Laithwaites offered a great deal and they delivered on it. So I’m a happy customer.

13 de junho de 2026
Classificada 3 em 5 estrelas

Wine advisor brilliant but delivery service awful

My wine advisor Neil provides an excellent service and I cannot fault. But Averys insists on using Yodel for their deliveries in my area and they are useless. Rarely deliver according to instructions so wine left near our gate instead of in porch or at neighbours as requested. Last lot was dropped over the wall because the gate was locked despite asking Yodel to deliver to our next door neighbour. Would be 5* if delivery partner better.

13 de junho de 2026
logótipo da Averys Wine Merchants

Resposta da Averys Wine Merchants

Hi, We’re really pleased to hear your kind words about Neil, and we’re very sorry about the delivery experience you’ve described. We’re raising this with our carrier so they can look into what happened and work to improve this going forward. Sorry again for the inconvenience this has caused, and thank you for taking the time to let us know. We hope you enjoy your wines. Thanks, Mani

Classificada 2 em 5 estrelas

Good wine, pity about the delivery

I use Averys a lot so this poor experience is unusual. On Saturday I received an email to say the case of wine would be delivered on Monday. We were away for a long weekend but Yodel (now InPost) website would not let us change the date/time of delivery. And the Yodel driver left the case of wine outside on the pavement for anyone to pick up. Luckily a neighbour rescued it. But that was no thanks to Inpost.

15 de junho de 2026
logótipo da Averys Wine Merchants

Resposta da Averys Wine Merchants

I am really sorry for the issues with your recent delivery and we have raised a formal complaint with the carriers to ensure it's fed back to the driver. As a further apology from us, please check your emails shortly as we have sent you something which we hope you can use next time. Thanks, Vicki

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