Averys Wine Merchants Opiniões 

14 109
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My family has trusted Averys for a long time. The standards of this firm remain totally reliable, commercially responsible, and the presentation is both informative [First Rate] and everyone at Averys... Ver mais

Classificada 4 em 5 estrelas

Excellent advice and excellent service, delivered in a timely manner, as ever. One niggle this time - this came as 6 bottles in a 12-bottle case and the internal dividers had shifted such that the bot... Ver mais

Classificada 5 em 5 estrelas

I can't praise Averys enough. Their wine advisers are great and mine (Charlie) knows exactly what I like. This wine purchase was of a wine that Charlie recommended, which was also really sensibly pr... Ver mais

Classificada 5 em 5 estrelas

Excellent service. The person who took my order on the phone was helpful , polite and patient - I am 83 years old- Dili er was good, driver helpful and the wine excellent. Yummie!

Informações sobre a empresa

  1. Loja de vinhos

Escrito pela empresa

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

14 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,7

Todas as opiniões

(14 109)

796 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Just need to check the packing

Excellent advice and excellent service, delivered in a timely manner, as ever. One niggle this time - this came as 6 bottles in a 12-bottle case and the internal dividers had shifted such that the bottles were clinking together (too much space). Fortunately the deliverers were careful and none of the bottles were broken. Waiting for the next 6 (on reserve) and hope that they will be delivered in a 6-bottle box.

11 de setembro de 2026
Classificada 5 em 5 estrelas

Family trust in a venerable Wine Merchant

My family has trusted Averys for a long time. The standards of this firm remain totally reliable, commercially responsible, and the presentation is both informative [First Rate] and everyone at Averys are very pleasant to deal with. The range of wines is vast, from World Class to what I call Good Reds and Nice Whites. At present, I deal with Richard Abraham: I enjoy a practical working customer relationship with Richard that does NOT involve a microsecond of Sales Hype.

14 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

Excellent service.
The person who took my order on the phone was helpful , polite and patient - I am 83 years old-
Dili er was good, driver helpful and the wine excellent. Yummie!

9 de setembro de 2026
Classificada 5 em 5 estrelas

Flying colours

I struggled on line so I telephoned and spoke to a gentleman called Nigel who was extremely helpful and took me through my order.

Thank you Nigel.

8 de setembro de 2026
Classificada 2 em 5 estrelas

Delivery nightmare

We ordered a special Shiraz deal on a pre order in April and only later did it become apparent the wine would not be available until August. In mid August we enquired as to when we could expect it and were told that it would be delivered week commencing 17 August. At the end of that week the balance of the cost was taken from our credit card. The wine didn’t appear the next week so I enquired again and was told that the wine was “stuck” in the warehouse. On28th August I followed up and was told it would arrive the next day. It eventually arrived on the 2 September after further chasing. Not a good experience

2 de setembro de 2026
logótipo da Averys Wine Merchants

Resposta da Averys Wine Merchants

Thank you for taking the time to leave this review.

I am truly sorry for the constant delays with an order that was initially advertised with an expected delivery date, only for that date to be pushed back multiple times.

The original delivery estimates were provided to us by our supplier, and we shared those dates with customers in good faith. Unfortunately, unforeseen complications arose, resulting in one delay and then another. As you can imagine, this did little to inspire confidence for customers who had already placed their orders, but we did our very best to keep everyone updated as soon as we received new information.

To make matters worse, once the stock finally arrived with us, a system issue caused a further delay in dispatching your order. While these types of glitches are rare, it was extremely unfortunate that this happened on an order that had already experienced so many setbacks. I completely understand how frustrating this must have been.

It is particularly disappointing that this was your first order with us, as the experience you received is far from the standard of service we aim to provide. Quite honestly, situations like this are very unusual, and I am embarrassed that your introduction to us was affected by so many issues outside of your control.

Please accept my sincere apologies for the frustration and inconvenience caused, and thank you for your patience throughout what has been an exceptionally difficult order journey. We genuinely appreciate your feedback and hope that we may have the opportunity to restore your confidence in us in the future.
Alex

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