Avis Belgium Opiniões 

WARNING: Extremely disappointing experience with Avis at Brussels Airport – unfair damage charge
I feel that I was scammed by Avis at Brussels Airport (Zaventem).
I rented a car for a short trip to a hotel approximately 50 minutes away. I am 100% certain that I did not hit, scratch, or damage the car in any way during my rental.
When I returned the car, the staff spent a considerable amount of time inspecting it with a flashlight. Eventually, they pointed out some tiny scratches on one of the wheels and charged me for the alleged damage.
The car was picked up in darkness, and these minor scratches would have been practically impossible to notice under those conditions. I am convinced that I did not cause them.
What makes this particularly disturbing is how easily the same thing could happen to other unsuspecting customers. It is extremely difficult to defend yourself against accusations of damage that you had no reasonable opportunity to identify when collecting the vehicle.
I deliberately chose Avis and paid significantly more because I believed I was dealing with a reputable, trustworthy international rental company. Instead, I was left feeling completely taken advantage of.
In my opinion, this experience was nothing short of a scam.
I will never rent from Avis again, and I strongly advise anyone considering renting from this particular office at Brussels Airport to be extremely careful.

Je dépose cet avis en espérant obtenir enfin une réponse d'un être humain. Le service client d'Avis est devenu une forteresse inatteignable et c'est inadmissible.
J'essaie désespérément de faire une réclamation concernant ma location. Malheureusement :
1. Par téléphone : On me raccroche systématiquement au nez ou je laisse tomber après 30 minutes d’attente infructueuses !
2. Par e-mail / chatbot : C'est un robot qui répond de manière automatique. Pire encore, ce système automatisé refuse de reconnaître mes documents officiels (il rejette mon numéro de réservation, mes contrats et mes factures pourtant émis par Avis !).
Le traitement de ma demande est totalement impossible à cause de vos outils automatisés défaillants.
Une personne responsable existe t’elle pour répondre à mes mails ou me contacter et traiter mon dossier ?

facture des dégats supplémentaires à postériori de l'expertise de retour du véhicule. De plus, certains dégats sont caractérisés de manière exagérée . Je vous conseille pas de louer une voiture chez eux sans prendre l'assurance qui couvre tous les dégâts.

I would strongly advise other customers to think carefully before renting a car from Avis Belgium especially the Airport. Unfortunately, my experience with their handling of a minor accident was extremely disappointing.
I was involved in a minor accident while renting an Avis vehicle. I completed the accident report and, when I returned the car, I handed the completed documentation directly to the Avis representative.
Some time later, Avis contacted me and asked me to complete the accident form again. I cooperated fully and provided all the requested documentation, including the insurance details and identification of the other driver involved in the accident and who was responsible for the accident.
Despite having provided this information, Avis subsequently charged me €1,200 for the damage, claiming that no third party was involved.
I contacted Avis to explain the situation and resent all the documentation proving that another driver was involved and responsible. The Avis team responded that they could not assist me and instructed me to contact another department. I followed their instructions and contacted the department they referred me to.
I never received a response.
What is particularly frustrating is that I did everything I was asked to do: I completed the accident report, provided the documentation, supplied the other driver's insurance and identification details, responded to Avis's requests, and followed up with the department they directed me to. Nevertheless, I was charged €1,200 and then effectively left without a meaningful response or resolution.
This is also not the first time I have experienced poor customer service from Avis, which makes the situation even more disappointing.
Based on my experience, I would recommend that anyone renting from Avis Belgium carefully document everything, take photographs and videos of the vehicle, keep copies of every document, and be prepared to follow up repeatedly if there is an accident or damage claim.
For me, the issue is not simply the €1,200 charge. It is the lack of proper communication, the apparent failure to consider the evidence provided, and the complete absence of a response after I followed their instructions.
Very disappointing customer service. I will not be renting from Avis Belgium or any Avis location again.

Tuve un incidente con carro y nunca tuve asistencia me tocó ir al aeropuerto de Bruselas a cambiar el carro y me dieron un carro más pequeño e incómodo y aún me quedan 6 días para entregar el vehículo 😡

Avis charged me twice in my credit card, I don’t know what is it.
Also, I could not call the hotline in office hours.

Very poor CS

Don’t ever use Avis Brussels Centre Ixelles. Car I collected reeked of cigarettes, they hit me for €300 worth of damage without any evidence of same. Ignored my request for evidence. Eventually I gave up chasing them. I will never use Avis again.

de inrit van de ondergrondse parking Centraal station is moeilijk te vinden en als je op een andere parkeerplaats staat word 34euro extra factureert en telefonische contactopname met Avis is catastrofaal....je komt in een callcenter terecht waar je niemand Netherlands talig bereikt, enkel frans en slecht Engels talig......email met uitleg was belooft en heb niets ontvangen.....

Disputed damage claim after return
Rented a car from Avis in Antwerp and was later presented with a disputed damage claim after return.
Despite providing context and requesting clear evidence, communication was slow and non-substantive, with no meaningful engagement on the facts.
Based on this experience, I would strongly recommend documenting everything meticulously or choosing a different rental company in Belgium.

Be very careful when renting from Avis in Belgium. They would LIE to you before doing the rental regarding the rental conditions, then when you claim and provide proof the manager would lie to you regarding doing a refund (which they will NOT do), and then customer service would simply not reply to your complaints, no matter if you have upfront WRITTEN confirmation about the rental conditions. So, Avis Belgium is NOT A COMPANY TO TRUST when doing car rentals and handing in your credit card details.

I have rented several times from Gare du Midi and never experienced any issues up to now. The cars were always clean and in good condition.

Jerks!!!
Avoid this car rental agency unless you eant to get robbed!

Avis n'a pas respecté les termes contractuels et n'a manifesté aucun intérêt pour le suivi de ce dossier!

Expérience de location absolument catastrophique chez Avis Bruxelles Zaventem en août 2025. En plus de 20 ans de voyages, je n’ai jamais été traité avec autant de désinvolture, de mépris, et de mauvaise foi de la part d’un loueur.

Dès le départ, premier signe : j’ai souhaité avancer la période de location d’un jour. Demande classique, anodine. Il m’a été répondu, sans la moindre considération : “ce n’est pas possible.” Aucun effort, aucune alternative. Soit. Je laisse passer.

J’avais pourtant pris mes précautions : j’avais expressément demandé un modèle précis, une Nissan Qashqai. J’ai même contacté directement l’agence de Zaventem en amont. L’interlocuteur au téléphone m’avait assuré avec insistance que le véhicule serait bien là. Il m’a littéralement “donné sa parole” que la Qashqai serait prête pour moi. Le jour venu, je me présente à l’agence, confiant, et là… on m’annonce avec une fausse compassion : “Ah, dommage, la dernière vient juste de partir.” Incrédule, je rappelle la promesse faite. Et là, l’employé me regarde et me répond, avec un aplomb confondant : “Les promesses n’engagent que ceux qui y croient.”

Non content de trahir un engagement, il m’accuse presque de mentir. Il me demande des preuves. Je lui propose d’écouter l’appel téléphonique enregistré avec son collègue. Il refuse. Il rejette toute vérification, tout dialogue. Le ton monte légèrement, je reste calme, mais ferme. Je sens que ma détermination le gêne, car lorsque l’on dit la vérité, on a l’ascendant. Mais il se retranche derrière le seul argument qu’il semble connaître : j’ai réservé une catégorie, pas un modèle. Il s’arc-boute sur ce point, en répétant mécaniquement les conditions générales de vente, comme un robot déconnecté de toute logique commerciale ou humaine.

La conversation dure plus d’une heure. Je ne lâche rien. Finalement, un supérieur intervient, embarrassé par la scène : l’agence commence à se remplir, les clients s’agglutinent et écoutent, l’ambiance devient pesante. Il lui demande d’abréger, visiblement lassé du spectacle. L’employé finit par me proposer un “surclassement”.

Sur le papier, ça pourrait sembler être un geste. En réalité, il s’agit d’une BMW de trois mois, certes, mais dans un état lamentable : griffes visibles sur toute la carrosserie, petites bosses, et surtout, un intérieur d’une saleté révoltante. Je demande bien sûr que les défauts soient consignés. Refus catégorique : “Ils sont déjà connus.” Bien sûr. On connaît la chanson.

Je persiste, retourne à l’intérieur. Là, un responsable me donne raison, sort inspecter la voiture et ordonne que tous les défauts soient notés. Petite victoire, mais une victoire arrachée, obtenue par insistance et non par professionnalisme.

Mais ce n’est pas fini. Face à l’état intérieur du véhicule, je demande qu’il soit nettoyé. Réponse de l’employé, avec un ton sarcastique d’un rare mépris : “Eh oh, c’est une bagnole, hein, pas un rubis. Pas besoin que ça brille. Si tu veux la laver, y a un carwash à deux kilomètres.” Tout simplement surréaliste. Aucun respect du client, aucune notion de service, aucune honte. Heureusement, un autre responsable me prend à part. Plus mesuré, il me conseille de contacter le siège une fois la location terminée. Il est convaincu qu’un geste commercial me sera accordé.

C’est ce que j’ai fait. Je les ai contactés, en exposant calmement et précisément toute la situation. Leur réponse fut d’une sécheresse implacable : “Vous n’avez aucune preuve.” Aucun geste. Aucune reconnaissance. Aucune responsabilité.

En résumé : engagements oraux non tenus, parole du client ouvertement remise en cause, véhicule dégradé et sale, personnel arrogant, méprisant, et totalement déconnecté du moindre sens du service, puis enfin, un service client central totalement indifférent et sourd. Le sentiment que laisse cette expérience, c’est que tout est conçu pour vous faire perdre patience, vous résigner, et repartir frustré, sans recours.
À fuir absolument. Vous méritez mieux pour votre argent, votre temps, et votre dignité.

rented a car for 6 days.
I filled up the tank myself upon a delivery and provided proof with a ticket and a photo of the dashboard.Now Avis says it wasn't full because i filled up 28 km from the drop-off location,and it should have been within 10 km. so extra charge off 46 euro!
This isn't state anywhere,and when i asked ,they couldn't /won't send it.
I haven't received my deposit back either.This is what i'm eading many time's in review from Avis: deposits are NOT refunded
SCAM!

J ai loue' récemment une voiture chez AVIS Airport Bruxelles avec toute les assurances possible.j ai eu une panne en Espagne,j appelle donc le numéro assistance belge et celui-ci me donne un numéro espagnol payant au lieu de gérer eux même la crise.J ai du téléphoner moi même au numéro espagnol qui m a coûté prêt de 150 euros.Avis m a dit que c était normal ça j étais en Espagne.Tres très mauvaise expérience avec AVIS .Il ne veulent pas rembourser mes frais téléphonique

The employee who inspects Avis car rentals at Brussels Airport and his manager are dangerous and will trick you into paying extra fees. They use lies and fraud to get you to accept damage to a car when it's not your fault. The process is simple: when you pick up the car, it's impossible to see all the damage due to the dim lighting and because many damages aren't reported or mentioned in the report. When you return it, the same employee will point out a nearly invisible scratch on a wheel cap or a small part and accuse you of being responsible. If you dispute this, his manager will gang up on him and try to intimidate you by asking, "What do you mean, you're not responsible for this damage? Are you trying to tell us that we're liars and trying to scam you?". He'll then reply, "No problem, sir," and ask you to sign on his mobile device, displaying a blank screen for you to sign. He'll say, "This is to confirm that you have returned the car". As you leave the rental car for the airport, you'll be surprised to receive an email with an additional charge of a few hundred Euros, signed by you, proving that you agree to pay for the damage.
This is a well-established mafia tactic, now practised at Avis at Brussels Airport. One advice: avoid them completely and never sign anything Avis asks you to sign, as they could use it to scam you and make you pay extra fees!

We rented a car through the Booking website to pick up from Charleroi airport at 17:30 local time on May 31, 2025. When we went to the office at 17:50 due to the flight delay (can be checked on airline flights), the office was closed and we were not informed about the closing time of the office. When we called Booking customer service, they told us to cancel the reservation and make it online again. However, when we asked how to make a reservation again from an office that was closed, they did not give any information about this and kept telling us to cancel it and make a new reservation. We did not cancel the reservation on purpose so that it would appear in the records that the vehicle was not picked up. Since we were going to go to the Netherlands from the airport, we were even more victimized by the elapsed time and had to rent from another rental company, as it is generally known that flights at the airport are not always on time. Since the difference in the payment we made to the other company is due to Avis or Booking not informing us in advance about the closing time, I demand that the difference be paid to me in accordance with my legal consumer rights.

Wow definitely wouldn't use, took £200 deposit on pick up and no mention of it takes 4 weeks to get your deposit back
After a week of no refund I contacted the station and the email I got back states that the refunds take 4 weeks
Don't think that's mentioned in there terms and conditions

Applique une surtaxe jeune conducteur jusque 30 ANS. Je devrais donc prouver 12 ans de conduite pour ne plus être "à risque"? Alors qu'un(e) trentenaire nouvellement conducteur n'aurait pas cette surtaxe? C'est simplement de la discrimination.
Je ne réserverai donc pas chez Avis et cet avis sera fait pour toute autre agence posant cette surtaxe démesurée.