This company has beautiful products and the team are very accommodating The package takes a while to arrive but they are based in America The ring looks so similar to a real diamond I do rec... Ver mais
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Leia as opiniões dos outros
Customer satisfaction is paramount. It's why I am a repeat customer. Purchases are delivered timely and if delayed they keep you informed. Any concerns or issues with a product, it's handled expedi... Ver mais
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Hello. The package was received awesomely in time for my anniversary. I definitely would've appreciated a standard quality assurance protocol of sending the client pictures of the process - or i... Ver mais
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I purchased two rings and two bracelets for my twin cousins 60th birthday! The jewellery is beautiful! I didn’t gift them yet but I am sure they will love everything. My only concern is that there is... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Informações de contacto
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Estados Unidos da América
- support@awareness-avenue.com
- awareness-avenue.com
4,2
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered the Ulissa ring in sterling…
I ordered the Ulissa ring in sterling silver. Unfortunately, I received it in yellow gold. I immediately contacted customer service explained the problem. Cosmin right away placed a new order for me (even before receiving the original ring back) he emailed the return label *@ no charge to me. Cosmin also asked if I had any other concerns and asked about about the size, which I did ask they could make it a 1/2 size bigger and he was more than happy to do so. He kept me informed as to the status of my new ring and within a few weeks UPS rang doorbell with my new beautiful ring. I was truly happy with my new silver ring. Thank you so much Cosmin and staff. Your service is outstanding.
AM @NJ
22 de outubro de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your heartfelt feedback, Adelina! We're absolutely delighted that the issue was resolved smoothly and that you're happy with your new Ulissa ring. It was a pleasure assisting you, and we always aim to make things right as quickly as possible. We're thrilled that the ring arrived just as you'd hoped and that the size adjustment worked perfectly! If you ever need anything else in the future, don’t hesitate to reach out.
Thanks again for your kind words and for choosing Awareness Avenue!
Warmest regards,
Cosmin and the Team
I purchased a beautiful bracelet for my…
I purchased a beautiful bracelet for my son and it was too big. They sent one out ASAP with no questions asked. Wonderful customer service!
1 de setembro de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your kind words, Patti! We're thrilled that the bracelet was perfect for your son and that our customer service could help make it happen smoothly. It's always our priority to ensure that you're happy with your purchase, and we're so glad we could assist you quickly. Your feedback means the world to us, and we’re always here to help if you need anything!
Kind regards,
The Awareness Avenue Team
Bad customer servcie.
so far nobody has returned my email, nor a fb message, and there is no voicemail for there phone number. At this point it is starting to feel like scam. anyone else having horrible customer service problems like myself.
7 de outubro de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you for reaching out and sharing your concerns, Ryan. We truly apologize for the delay in communication. We sent you an email on September 25th explaining that your ring is made-to-order, which requires 15-50 business days for production due to the high-quality craftsmanship involved. We understand waiting can be frustrating, but rest assured your order is in progress. Please check your spam/junk folder, and let us know if you didn’t receive our message. We are committed to ensuring you’re satisfied with your purchase and our service.
Warm regards,
The Awareness Avenue Team
Resposta da Awareness Avenue
Thank you for your feedback, Watsentahawi! We're so glad to hear that you found our service helpful. We're always here to make your experience smooth and enjoyable. Feel free to reach out if you need further assistance or have any questions. We appreciate your support and look forward to serving you again! 😊
Kind regards,
The Awareness Avenue Team
I mistakenly ordered a second bracelet
I mistakenly ordered a second bracelet. Cosmin gave excellent customer service! She replied promptly, was very understanding and I am very pleased with this perfect, well made bracelet. Thank you for everything!
Kind Regards,
Lana S.
26 de setembro de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for sharing your experience, Lana! We're thrilled to hear that you're pleased with the bracelet and that Cosmin could assist you so quickly. Providing excellent customer service is our priority, and knowing it made a difference is wonderful. We hope the bracelet brings you joy, and we're always here for anything else you may need in the future.
We are looking forward to seeing you again at Awareness Avenue! 😊✨
Kind regards,
The Awareness Avenue Team
Purchased the "For My Son" leather love…
Purchased the "For My Son" leather love knot.
Excellent quality. I purchased the wrong size by mistake and customer service was exceptional. My son loves it and has not taken it off since I gave it to him. He is 19 and the adult large fit him nicely. Not too tight, not too loose. I would definitely purchase from Awareness Avenue again! Satisfied customer here!!
9 de setembro de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your wonderful feedback, Catherine! 🌟 We're thrilled to hear that your son loves his jewelry and that the size fits him perfectly! It's great that our customer service exceeded your expectations—we're always here to help. 🙌 We're so happy to have you as part of the Awareness Avenue family, and we can't wait to assist you with your next purchase! 💍✨
Order Unfulfilled a Month After Ordering
I placed an order for a ring as an anniversary gift for my wife on August 17, 2024. As of today, Sept 18, 2024, the status of my order on their website still sits at "Ordered" and "Unfulfilled". I've sent emails to the company as well as responded in their website chat program but only receive platitudes from a chatbot response generator. I'm now two weeks past our anniversary. Fortunately, my wife is understanding and I had backup plans for this possibility.
Their jewelry looks beautiful on their website. But I'm not paying to look at their website. I seriously doubt I will buy from them again.
17 de agosto de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you for your honest feedback, Greg. We understand how disappointing it is to experience delays, especially for such a special occasion. As your ring is made-to-order, the extra time ensures exceptional craftsmanship and lasting quality, backed by our lifetime warranty. We truly apologize for any inconvenience and are working hard to complete your order. We appreciate your patience and are sure the ring will exceed your wife's expectations. As promised, we will upgrade the shipping service to Express to compensate for the inconvenience.
Thank you for allowing us to make it right!
Quality
Quality, custom products delivered in a timely manner with great customer service!
Will buy again.
18 de agosto de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you for the fantastic review, Becky! We're delighted that you’re happy with the quality of our custom products and the service you received. It’s lovely to hear you plan to buy from us again—that means the world to us! If there's anything more we can do to make your next experience even better, we're just an email away.
Thanks again for choosing Awareness Avenue!
Resposta da Awareness Avenue
Thank you so much for your kind words, John! We're thrilled to hear that your wife loves the jewelry. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Please don't hesitate to reach out if you need anything else.
Thank you for choosing Awareness Avenue and being part of our community!
I bought a best friend bracelet for her…
I bought a best friend bracelet for her bday and she loved it. It is great workmanship, delivered on time and my whole experience has been a positive one. Usually, I am skeptical of ordering because it's never like you see in the picture but this exceeded my expectation and I look forward to buying other jewelry from them.
12 de agosto de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your wonderful review, Maria! We're thrilled to hear that the best friend bracelet exceeded your expectations and made your friend's birthday special. Your kind words about our workmanship and timely delivery mean the world to us. We truly appreciate your trust and look forward to helping you find more beautiful jewelry in the future. If you ever need anything, don't hesitate to reach out. 😊
They stand by their product and they have great products
I originally had a problem with the ring I got but they went above and beyond any company I have ever dealt with in the past It was a pleasure doing business with them and it was extraordinary how they stand by their work will make sure you are 100% satisfied with everything you get and they will not stop until you are 100% that is why they have a Great work ethic and I will be using them many times in the future
1 de agosto de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your kind words, Travis! We’re thrilled to hear that our team was able to turn things around for you. It’s crucial to us that every customer feels valued and completely satisfied with their purchase. Your experience reflects our commitment to stand by our products and go the extra mile. We're grateful for your trust and look forward to serving you again. Thanks for being part of the Awareness Avenue family! 🤩
Amazing customer service The customer service this company…
The customer service this company offers is incredible!! They were able to help me with my sizing issues and made me feel very valued!!
24 de junho de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your kind words, Beth! We're thrilled to hear that our customer service team could assist you with your sizing issues and make you feel valued. Your satisfaction is our top priority, and feedback like yours motivates us to keep doing our best. We truly appreciate your support and look forward to serving you again! ❤️
Stand behind their warranty
I ordered a ring a few years ago and wore it every day until it finally wore out and broke. I contacted the company about the warranty and they sent a replacement, no questions asked. I would definitely buy from them again! Great company to work with!
30 de julho de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your wonderful review, Bridget! We're thrilled that our warranty process met your expectations and that you received your replacement ring without hassle. Stories like yours inspire us to continue providing the best service possible. We’re delighted to have you as a loyal customer and look forward to serving you again in the future. Thanks for being a part of the Awareness Avenue family! ❤️
I want to give an honest review
I want to give an honest review. I purchased a couple of items for my son. He was very happy with one of the items but no so much with the other. The customer service was outstanding! It seems to be more rare these days for that. I reached out by email to request a return label. Cosmin emailed me back and resolved my issue in a flash! She emailed back very quickly and a refund was issued in a few minutes of emailing her. One thing that has me extremely happy with a company is when they have such great customer service, it brings repeat customers and recommendations. Thank you so much for the lovely necklace for my son and for wanting to have a satisfied customer. Cosmic, you were a big help and made the process stress free! Thank you so much! ❤️
25 de julho de 2024
Opinião espontânea
Resposta da Awareness Avenue
Thank you so much for your heartfelt review, Sindy! We’re thrilled that your son loved the necklace and that our customer service met your expectations. Cosmin and the entire team are dedicated to making every experience seamless and enjoyable 😇, and your kind words reaffirm our efforts.🙏 Your satisfaction is our top priority, and we’re delighted to have earned your trust and recommendation.💌
We look forward to serving you again soon!❤️
What an AMAZING COMPANY!!
What an AMAZING COMPANY!!! It is such a pleasure to shop with someone that actually cares, respects and values their customer. I brought a gift, it was the wrong size. They acted so quickly to make my gift perfect even with me making tge mistake of ordering the wrong size. That is a company that cares about their customers!! The Best thing is their product is as beautiful as the picture and Very high quality. I am a customer for life❤️
20 de junho de 2024
Opinião espontânea
Resposta da Awareness Avenue
Wow, thank you so much for your wonderful review, Susan! ❤️ We’re thrilled to hear about your positive experience with us. Our team is dedicated to providing exceptional service, and it’s fantastic to know we made your gift perfect, even with the size mix-up. We're so glad you love the high-quality jewelry as much as we do! Your kind words and loyalty mean the world to us.💎 Welcome to the Awareness Avenue family! 🤗
This is a scam!!!!!
This is a scam. We have waiting 10 days to get tracking information. We have emailed the customer service department 4 times. The phone number attached to the website doesn’t even work. My boyfriend was getting me a promise ring and we placed our order on July 10th. It’s been a full week and no updates other than our shipping label was created and sent to Compton CA. The USPS service doesn’t even know what’s going on with it other than they’re still awaiting the item. Do not buy from this company unless you want to waste your money.
10 de julho de 2024
Opinião espontânea
Resposta da Awareness Avenue
We value your feedback and are committed to resolving the issue to your satisfaction. Our team will email you shortly.
ORDER #246425
I purchased 2 Mother & Daughter | Forever Linked Together | 925S Circles Necklaces for Christmas for my me and my mom. My mom's necklace broke within a few weeks and she alerted me. I wrote them about it and they wrote me back that they were happy/glad I received my necklaces. Um..okay? That's all the help I get? Thanks? Mine broke not too long after. I got my mom and mine fixed at a jewelry store that fixed it with some pliers and both of our necklaces broke again. Not worth the money. We threw them in the trash LOL. I ordered some better quality from another company.
7/13/24- Update. Spoke with Joe. Issue resolved.
12 de dezembro de 2023
Opinião espontânea
Resposta da Awareness Avenue
Your feedback is important to us, and we are committed to resolving the issue to your complete satisfaction. Our team will contact you via email shortly.
Quick response
My son had his bracelet for a week and it broke and they quickly responded and sent me a new one!
28 de junho de 2024
Opinião espontânea
Resposta da Awareness Avenue
We take pride in our commitment to providing the best possible support experience. We are glad to know that we're able to resolve your issue to your satisfaction.
Thank you for sharing your experience with Awareness Avenue!
I ordered a ring that was in pieces and…
I ordered a ring that was in pieces and wayyy to big to fit any human hand and when I contacted support, they did everything in their power to make sure that my needs were satisfied. They first offered to replace it without the hassle of me returning the broken one, but as I stated it was way too big. They offered for me to pick another item to replace it with and gave me 50% return on my original purchase! They stayed in contact with me every step of the way and didn’t leave me hanging when I asked about any of their other products. They were absolutely exceptional and I would recommend them to anyone! Thank you
21 de junho de 2024
Opinião espontânea
Resposta da Awareness Avenue
We are honored to hear about your positive experience! Your kind words truly inspire us to continue delivering exceptional customer service. Thank you for being an incredible customer, and we look forward to serving you again in your future purchases!
Quick response and professionalism
Quick response and professionalism! Resolved my issue fast and with courtesy! I will recommend to friends & family! I will order thru company again! Absolutely 💯
21 de junho de 2024
Opinião espontânea
Resposta da Awareness Avenue
We take pride in our commitment to prompt communication and providing excellent support experience. We appreciate your wonderful review!
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