AXA Opiniões 151

After initially having a very frustrating experience with AXA due to long delays and lack of responses regarding a simple guidance request, I filed a formal complaint. I’m pleased to say that AXA got back to me shortly after and offered a £100 compensation for the delay, which I accepted.

I appreciate when a company recognises its mistakes and makes an effort to put things right. This gesture shows respect for the customer, and it restored my confidence in the service.

Because of the way AXA handled the situation after my complaint, I’m updating my review. I hope that if I ever need to use their support again, the response time will be faster — but I’m glad to see they are willing to resolve issues fairly.

Based on this experience, I can recommend AXA for their willingness to correct mistakes and take customer concerns seriously.
Policy number: 550285878

Having now read other reviews of this scandalous company my biggest regret is that I didn’t read the reviews before purchasing travel insurance. After all AXA is a reputable, 'respected' company, right? Having arranged insurance in April for a holiday of a lifetime we were due to take in June, through Leisureguard in partnership with AXA, my husband was informed 2 days prior to our flight that he had Cauda Equina Syndrome. Left untreated this could lead to incontinence and a wheelchair for the rest of his life (this affects 1 to 3 people in every 100,000). With this horrifying information, and on advice from the consultant that it would be a big and very expensive medical problem in the country we were going to, we decided it was best to cancel our holiday. Following all the usual attempts at claiming our money back (as others have), we found that AXA denied our claim saying that we hadn’t told them!!! This medical condition, as mentioned, was just given to us 2 days before our holiday! Eventually after I complained they offered us 59% back as we had not disclosed this in the original insurance (unbelievable) and said that had we let them know we could have added a further £219.00 to our premium which would have covered this. Reading other reviews it would appear that, had we gone for this option and if the unspeakable had happened while away, AXA would most definitely have not paid out. The cost in the UK for an operation of this type is £10,000 - £17,000 and had we have had to seek an operation at our holiday destination this would have been far more and possibly not even a condition they would be able to deal with at all. Would AXA have paid out – of course not. The grief for this whole experience has been enormous, and I can only reiterate what others have said – SCAMMERS, SCAMMERS, DO NOT USE THIS COMPANY. There are so many reviews warning others against this company except for, surprise, surprise, reviews on the actual AXA website where reviews are glowing… Funny that. I would also like to repeat again, as others have, they are SCAMMERS. DO NOT EVEN CONTEMPLATE THIS COMPANY, GO TO A REPUTABLE COMPANY WITH GOOD REVIEWS. They should be struck off. I also received, as a parting gift from AXA, a letter expressing concern and wishing my husband well with his problem which I can only assume comes from a long list of generic AXA sympathy letters which I found condescending and insulting.
I am trying to posting this on AXA’s website but it appears you are not able to so. Therefore how come they have good reviews on there?

An absolute disgrace, should get minus a million stars and be closed down. The worst customer service I have ever come across in my life. Their app is a total joke and if you expect an answer to an email, forget it. They claim to deal with authorisations for medical cover within 48 hours. They don't, they ignore you. They claim to have an English speaking helpline. They don't. A Spanish speaker will claim an English speaker will ring you back. Guess what? They don't. They publish lists of health centres and professionals that they work with and then deny you the coverage to see your own doctor. 20 years with Agrupacio and they were bought out by this bunch of crooks. They are liars and fraudsters and NO ONE should EVER consider taking a policy with them. Better to put your money in the bin. AXA I'm really sorry I had cancer but when I needed help you pixxed all over me

ATTENTION !! AXA RECRUTE DES EMPLOYES POUR DES POSTES TRES SENSIBLES, TEL QUE PROSPECTEUR- ENCAISSEUR D'ARGENT , ALORS QUILS SONT POURTANT DEJA CONDAMNES ET AXA NE REPOND PAS DE LEUR ACTES DELICTUEUX DEVANT LA JUSTICE. PIRE , LES CONTRATS DE CAPITALISATIONS QU'AXA VOUS REMET EN ECHANGE DE VOTRE ARGENT PEUVENT NE RIEN VALOIR !!
DANS MON CAS LEUR EMPLOYE AVAIT DEJA ETE CONDAMNE AVANT POUR ENLEVEMENT ET SEQUESTRATION DE PERSONNE


le supérieur de leur employé , m'a pourtant répondu que je pouvais lui faire une confiance aveugle.
Contrairement à ma demande, ils ont licencié urgemment leur employé indélicat, en justifiant leur démarche par ses malversations sur mes contrats et en me nommant clairement dans la lettre de renvoi de leur employé.
C'est bien grâce à mon action, qu' AXA à découvert les malversation leur employé et qu'il avait détourné l'argent d'un très grand nombre d'épargnants AXA.
Leur employé à donc été logiquement condamné en premiers instance à 2 ans de prison et à me rembourser mon épargne soit 350 000€, soit la somme totale que le juge a vérifié en première instance.
L'employé d'AXA étant insolvable, mon avocat à logiquement attaqué son employeur AXA au civil.
La loi est très claire à ce sujet, les employeurs sont directement responsables de leurs employés . De plus dans ce cas l'employé à commis ses méfaits grâce aux moyens qu'AXA à mis à sa disposition. (contrats à leur nom, et divers documents)

A ce stade, mon avocat n'avait aucun doute sur l'issue favorable de la procédure, la justice est un pilier de la démocratie et elle vous condamne même si vous êtes puissant, comme le prouve l'actualité.
Par contre, et dans l'anonymat, l'adage du pot de terre contre le pot de fer se vérifie toujours , j'en suis hélas le témoin et je peux dire avec certitude que c'est les avocats qui font pencher le verdict d'un côté ou de l'autre.
Contrairement à ce qu'on pense généralement, il ne suffit pas d'avoir raison pour gagner un procès . C’est un point capital qu'il ne faut surtout pas négliger.

Dans les conclusions d'AXA, leurs avocats ont déversé une avalanche de boue sur moi, la victime , car l'armée d'avocats d'AXA, ne recule devant aucune bassesse ni vulgarité pour me salir, me discréditer, m'accuser de tous les maux, n’hésitant pas, sans aucune preuve ni aucune réalité de m'accuser de complicité ou autre manœuvre frauduleuse, et dans leurs propos plus cohérents , m'accuser de n'avoir pas de contrats ou bien contrairement d'avoir été négligent sur mes contrats !!!

Je suis tombé de haut, car javais voulu faire confiance à AXA, une très grande société française pour placer mon épargne en capitalisation, en bon père de famille, sans même rechercher des intérêts importants, alors que le Portugal, d’où je suis originaire me proposait 3x plus d’intérêts a l'époque.


La virulence D'AXA à finalement réussi à semer le doute chez les juges, car je n'ai jamais réussi à faire condamner AXA et à récupérer mon argent.

Comme ce résultat me paraissait impossible, cela équivaut à rejeter la faute sur la victime d'un viol , j'ai voulu comprendre et j'ai consulté plusieurs avocat pour me le faire expliquer .

Ils m'ont dit, soit, ne pas comprendre non plus, soit ne pouvoir l'expliquer que par la relation très forte qui existerait entre frères franc-maçons d'AXA et certains juges.


Je pensais qu'en ayant fait beaucoup de sacrifices dans mon métier pendant des années , et en capitalisant chez AXA, je serais à l'abri du besoin. Ce travail d'exploitant de jeux pour cafés, dans lequel je n'ai compté ni les heures, ni les week-ends ni les jours fériés .est maintenant devenu totalement obsolète et sans aucun attrait économique.
CONCLUSION : SI VOUS VOULEZ RECOURIR A  UNE RETRAITE PAR CAPITALISATION , IL APPARAIT QUE C'EST PLUTÔT RISQUE DE LE FAIRE CHEZ AXA

Aujourd'hui, je vis seul ,retraité, fatigué, malade, divorcé, je touche le minimum vieillesse, et je ne peux même pas aider mes enfants.

Q.When is a cancelled flight not included?
A.When the first sector is considered public transport.
Unbelievable but our Edinburgh Heathrow was cancelled causing us to miss our connection to Dubai and forfeiting first night stay in hotel.
Watch out for these people

Son lo peor. Te hacen pagar un año más, si no les avisas con 30 días de anterioridad. Me parece que atenta contra los derechos del consumidor. Una mafia. No vuelvo

My attached letter that was posted today and prior several times to AVIVA CEO is self explanatory.
Re: Policy 7945145 -
Unacceptable Delays and Service Failures

I am writing to express my extreme frustration and disappointment with the service I have received from Aviva regarding my policy 7945145. Despite my repeated efforts to update my bank details, I have been met with inexplicable delays, unnecessary requests for documentation, and a general lack of transparency.
As you are aware, I have been trying to change my bank address with Aviva since February 2024 .This process has been ongoing for 20 months, during which time I have sent three registered express letters, 26 emails, and made three telephone calls, including one that lasted 50 minutes last Wednesday. It is unacceptable that such a simple task has taken so long and required so much effort from me.
Furthermore, my payments have been outstanding for 18 months, causing me significant financial inconvenience. I have had to invest considerable time and resources in pursuing this matter, including engaging a lawyer to verify my documents. Despite this, Aviva has continued to find ways to delay the process, including requesting my lawyer to call them in England to verify the documents, without informing me of this requirement.
I am appalled by the level of service I have received from Aviva, and I believe it falls far short of what I should expect as a customer. I urge you to take immediate action to rectify this situation and ensure that my payments are brought up to date. I request that you:
• Process the bank address change immediately
• Release all outstanding payments, including those dating back 18 months
• Review the handling of my case and take steps to prevent similar service failures in the future.
. Reimbursement of all my costs to date (£187.00).

I expect a prompt response regarding the actions you will take to resolve this matter. If I do not receive a satisfactory response, I will be forced to escalate this issue to the Financial Ombudsman Service and share my experience with the media.

Under no circumstances use AXA insurance. I just went through 10 weeks of hell trying to get paid £20k for a travel claim. There were no disputes and at the start was told it would be paid in 10 days.
The worst insurance company I have ever experienced. I have now been paid but had nearly 3 months of stress.

When is the Home emergency not to hold an emergency? When it's referred to AXA! Try to lodge a claim as water coming through the downstairs ceiling. AXA said they would not be sending anyone to turn off the water as I had already done so! Although the policy clearly states this is covered emergency repairs. Three phone calls later still refusing to arrange to send anyone? So I'll have to write the ombudsman as they are being unreasonable and the policies are not fit for purpose.

Ik wacht al van december (!) op geld voor mijn arbeidsongeschiktheid. Elke keer je iets nieuws doorstuurt van doktersverslagen moet je (volgens de klantendienst) 6 weken wachten. Nu is het 8 weken geleden dat ik mijn nieuw verslag doorstuurde (de eerste was niet goed genoeg voor hen, terwijl dit voor Helan wel helemaal oke was). Hun telefoonnummer is ook nergens te vinden en op mails antwoorden ze niet.

A vehicle collided with my house damaging it. I claimed from the drivers insurance with axa. They have used every trick in the book to avoid paying up. I have the police incident report and video of the collision. I have spent days on the phone and sent scores of emails to axa. I have contacted the complaints dept. They have still not settled the claim. As a 76 year old disabled pensioner I feel axa have behaved abominably throughout and are not to be trusted . Their insurance policies are not worth the paper they are printed on

Claim regarding stolen documents. forms worked fine. Then the settlement offer letter wrongly included an excess which was not on the schedule. I rang them up and question this - the young woman answering the phone complained to me about the training they are given ("they don't show me how to do anything" or something along those lines). Eventually, after consulting her managers, they agreed to remove the excess and I thought that the matter was resolved. Until I received the actual settlement which again wrongly excluded the excess. I have just called them again, and once again not too impressed by the manner of the agents ("cool", "I am very efficient" etc'). Looks like their training is seriously lacking. I am not sure if I will get the money that I am due. In any case, I will try to avoid them in the future.

14hrs after reporting for a claim under "Home EMERGENCY" through my bank apart from an initial text to confirm receipt i have heard nothing.
I called on the number supplied & selected the option for existing claims, waited 30 mins on hold (listening to a message telling me to have my claim number handy EVERY 15 SECONDS) to then be told I would be put through! Another 15mins on hold for it to hang up.
Process repeated (yes all of it) to eventually get to the right team (maybe), after checking details was told it was a system error & they would push it through & to expect a text in minutes.
2hrs later no text & have no clue if my emergency will be sorted.

"Premium" Zahnzusatzversicherung war einmal....wir zahlen die vergleichsweise höchsten Beiträge, und wenn eine ZA-Rechnung eingereicht wird, dauert es etliche Wochen, man muss erinnern, irgendwann kommt dann die Leistungsabrechnung mit unverschämten Kürzungen, die im krassen Gegensatz zu den vollmundigen Werbeversprechen stehen. Z.B. nur 50% Erstattung bei Zahnbehandlung (Füllung) anstelle beworbener 100%. Das geht nun schon einige Jahre so, teils auch sonstige Fehler in den Abrechnungen (z.B. unberücksichtigtes Bonusheft, folglich zu wenig Erstattung, man muss zeit-intensiv reklamieren usw.) Wir können diese Versicherung absolut NICHT weiterempfehlen!!!

I tried to make a make a claim for dental incident through Southdowns
I called to insurance company for an advice. I was told to make a claim I need only invoice/receipt.
After that AXA (claim company) asked me for medical record. I couldn't provide it. How if accident happen abroad.
Then company asked me for full medical record from gp.
They are looking for anything to decline a claim.
I know from they reviews they don't care about reviews at all. Another for their collection
Do NOT recommend to anyone

Axa driver drove into my store and I was badly damaged. He drove off leaving me injured. Axa did not compensated me for 8 months
my injuries for the shop front has disabled
shame on you axa

Muy mala experiencia con el seguro de viaje de AXA/Amex. Perdí más de 2 horas tratando de comunicarme y luego completando un formulario online que solo daba error. Finalmente me llamaron de un número privado, con insistencia, únicamente para decirme que no cubrían la rotura de mi equipaje por tratarse de un vuelo nacional. El nivel de atención fue pésimo, poco claro y sin soluciones. No lo recomiendo.

I have been with Axa for years. this is my first time to make a claim, they refused to pay. I have made my claim since January 2025, now we are August 2025. Nothing has happen, it make me to question Axa if my skin colour and race is a factor.
I took the matter to financial ombudsman which find Axa not behaving fairly. They refused to fully cooperate. I am waiting for final decision from financial ombudsman, then i will know how to proceed.
I am very supprised and extremely disappointed that in 21st century, a big insurance with such a name is behaving like that in modern Britain.
I will not and never recommend them.

Axa refused to renew my car insurance for no reason whatsoever despite me having 20+ years of no claims. Shabby outfit but I've reinsured with another company for less.

I honestly dont understand how there's so many negative reviews. I put claim in for a cancelled holiday on the 4th of june and received money today. Yes it does take quite abit of time but they are an insurance company. All insurance companies need all the relevant documents to be able to determine peoples claims. Otherwise everyone would make a claim!!. Everytime i called my call was answered within 2 minutes. My claim would of been settled few wks ago but i missed the email (my own fault)