Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
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Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
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From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Didn't receive the item I ordered
Package arrived in good time but was not the item I ordered. Tried to contact the company bit received no response
17 de dezembro de 2025
Resposta da Bail & Stone
Hello Ian,
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived promptly, but we acknowledge that the item received was not the one you originally ordered.
We apologise for this error and for the difficulty you experienced when trying to contact us. Please reach out to our customer care team at sales@bailandstone.com, and we will work with you to resolve this as quickly as possible.
We appreciate you bringing this to our attention.
The usual excellent service
The usual excellent service. My only criticism is that the delivery address and the billing address are the same, which is a little confusing.
17 de dezembro de 2025
Resposta da Bail & Stone
Hello Brad,
Thank you for taking the time to share your kind words. We are thrilled to hear our services have continued to meet your expectations.
Resposta da Bail & Stone
Hello Kathleen,
Thank you for your kind words. We are glad to hear you were happy with our service, despite delivery delays.
Resposta da Bail & Stone
Hello,
We are glad your like your jewellery. Please accept our apologies for the delay.
My beautiful necklace necklace arrived and I must say it…
My necklace arrived and I must say it is beautiful.I did expect it the stone to be a bit bigger than shown in the picture.I am pleased with my purchase would recommend
27 de novembro de 2025
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear that you’re pleased with your necklace and appreciate your recommendation. We understand your comments about the stone size, and we’re glad overall that the piece has met your expectations.
Kind regards,
Bail & Stone
great product beautifully presented
great product beautifully presented
delivered on time
17 de novembro de 2025
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your amazing feedback.
Kind regards,
Bail & Stone
Prompt service and delivery
Prompt service and delivery.
The necklace is absolutely beautiful. Thank you so much and we will be a returning customer.
10 de novembro de 2025
Resposta da Bail & Stone
Good afternoon Lesley,
Thank you for your wonderful feedback.
We’re delighted to hear you love your necklace and that you had a positive experience.
Kind regards,
Bail & Stone
I purchased Citrine & Diamond Mystic…
I purchased Citrine & Diamond Mystic Glow Stud Drop Earrings in 9ct Gold for a gift, they are beautiful, exactly what I wanted. Website was easy to use, delivery was fast and packaged well. Very happy with the purchase.
7 de novembro de 2025
Resposta da Bail & Stone
Good morning Mr Darren Sparrow,
Thank you for your wonderful review.
We’re happy to hear that the earrings were exactly what you wanted and that you had a smooth experience with our website and delivery.
Kind regards,
Bail & Stone
great service
Fast delivery. Lovely necklace. Easy to use site. Helpful customer service team.
Thank you!
30 de outubro de 2025
Resposta da Bail & Stone
Good morning Mrs Christine Homer,
Thank you for taking the time to share your amazing 5-star review.
Your kind words are greatly appreciated.
Kind regards,
Bail & Stone
I was please with the item didnt my…
I was please with the item didnt my partner so return the item for refund and im still to hear anything about the refund and ive provided the tracking number from royal mail but heard nothing customer service side of thing is abit poor but otherwise beautiful jewellery
26 de agosto de 2025
Resposta da Bail & Stone
Good morning Ash,
Thank you for taking the time to share your feedback, and we are sorry for the delay and any frustration this has caused.
We can confirm that we have received your email and the Royal Mail tracking information, and your refund has now been processed. We apologise for the delay in communication and appreciate your patience throughout this process.
We are glad to hear you were pleased with the item itself and hope that, despite the delay, you will consider shopping with us again in the future.
Kind regards,
Bail & Stone
Director of Customer Experience
** AVOID THIS COMPANY** My husband and…
** AVOID THIS COMPANY** My husband and son purchased a very expensive diamond butterfly necklace from Bail and stone for my special birthday. He spent in excess of £400.00.
It was bought in advance of my birthday so by the time I had unwrapped the gift and tried it on it had passed the 30 day refund policy period.
I was initially pleased with the necklace however upon wearing it, the necklace flipped upside down and back to front meaning that the diamonds were no longer visible as fell against my neck due to the weighting and you couldn’t even tell what the pendant was. I contacted the company as they have a 1 year policy, sending numerous photos of the necklace facing the wrong way, twisting back to front and asked if they could resolve the issue or provide a like for like replacement that could be worn as intended.
‘David’ the ‘head of customer experience’ told me he wanted me to be ‘delighted with my purchased’ however informed me that he could not swap the necklace as ‘could not guarantee the same issue would not happen again’
David then advised me that the issue was actually with ‘my preference to how I wanted the necklace to fall when wearing it’
I’m sorry David, who on earth would spend £400 on a gold diamond butterfly necklace to be happy with the pendant to rotate completely when worn and flip upside down meaning that the diamonds cannot be seen at all?
To be quite frank, the customer service was an absolute joke. Nowhere in the description does it state that the diamonds would not be visible when wearing the necklace or that for £400 you’d need to have the necklace altered in order to wear it?! Utter madness.
‘David’ still maintains that nobody else has reported issues with the necklace which is clearly ‘not fit for purpose’ as you cannot even see it is a butterfly when wearing it. I would strongly advise David to read the trust pilot reviews of which one also reports the same issue!
For anyone wanting to purchase a costly piece of jewellery avoid this company at all costs, they dishonestly sell items that are not fit for purpose and offer no resolution. Thankfully I have a large social media following and can advise any subscribers to avoid this company like the plague.
Thankfully my husband has insurance with Klarna so we are making a claim that way. It is also worth noting the lack of engagement on social media, which is usually a very clear indicator of customer experience.
15 de agosto de 2025
Opinião espontânea
Resposta da Bail & Stone
Good morning Sarah,
Thank you for taking the time to share your feedback.
As explained in our previous correspondence, your order is now outside our 30-day refund period. For this reason, we are unable to issue a refund.
That said, your necklace remains fully covered by our 12-month warranty. In line with this, we are able to offer either a like-for-like replacement of the same item or an exchange for another piece of similar value from our collection.
We appreciate that this may not be the resolution you were hoping for. However, as no fault has been identified in the manufacture of the piece, we are unable to process a refund.
If you wish to discuss this further, please feel free to respond to any of my previous emails, and I will be happy to assist.
Kind regards,
Bail & Stone
Director of Customer Experience
Great customer service
Great customer service, nothing was an issue. Really helpful and friendly, speedy exchange.
30 de julho de 2025
Opinião espontânea
Resposta da Bail & Stone
Good morning Jemma,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Bail & Stone
Customer service was excellent and…
Customer service was excellent and dealt with my query very quickly. Sent my sister her gift to Australia instead of me having to send it.
19 de julho de 2025
Opinião espontânea
Resposta da Bail & Stone
Good morning Catherine,
Thank you for taking the time to share your feedback.
We’re delighted to hear that our customer service team was able to assist you quickly and make gifting to your sister in Australia a smooth experience.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Lovely Ring I got my daughter for her…
Lovely Ring I got my daughter for her 40th birthday
23 de maio de 2025
Opinião espontânea
Resposta da Bail & Stone
Good afternoon Glenda,
Thank you for taking the time to share your wonderful feedback.
We hope your daughter had a fantastic 40th birthday and that the gift made it even more special.
Kind regards,
Bail & Stone
very subtle statement and comfortable
very subtle statement and comfortable. arrived on time and was carefully handled
18 de julho de 2025
Opinião espontânea
Resposta da Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fantastic purchase
Fantastic purchase! Very easy to order and came in no time at all.
Was everything my fiancée ever wanted!
17 de julho de 2024
Opinião espontânea
Resposta da Bail & Stone
Good afternoon Ryan,
Thank you for taking the time to share your amazing review.
We're glad the ordering process was smooth and the delivery was prompt.
Kind regards,
Bail & Stone
Cannot recommend Bail and Stone enough
Cannot recommend Bail and Stone enough. Customer Service excellent, delivery precise and quality outstanding.
26 de junho de 2025
Resposta da Bail & Stone
Good afternoon Leanne,
Thank you for taking the time to share your amazing 5-star review.
We're delighted to hear that you were happy with the service, delivery, and quality. Your recommendation is greatly appreciated.
Kind regards,
Bail & Stone
They were fantastic
They were fantastic, especially as the original ring was the wrong size, but they sorted it out for me.
25 de junho de 2025
Resposta da Bail & Stone
Good afternoon Joshua,
Thank you for taking the time to share your feedback.
We're glad to hear our team could help get the sizing sorted quickly for you. Your satisfaction means a lot to us, and it's great to know you’re happy with the outcome.
Kind regards,
Bail & Stone
Thank you
Thank you. Clear website, item as described, delivered promptly. Well packaged and presented. Very nice item and perfect gift.
Thanks again.
9 de junho de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
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