Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
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Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
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From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Resposta da Bail & Stone
Good morning David,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Although the stones were not what I…
Although the stones were not what I expected Amy played a blinder and arranged returns and reimbursement quickly and efficiently.
12 de junho de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your kind words.
We’re glad Amy was able to assist you promptly and efficiently.
Kind regards,
Bail & Stone
Diamonds much smaller than expected…
Diamonds much smaller than expected judging by the picture but service was impeccable
16 de junho de 2025
Resposta da Bail & Stone
Good morning Paul,
Thank you for taking the time to share your feedback.
We’re glad to hear you found our service impeccable. We appreciate your comments about the diamond size and will certainly use this to make improvements to our overall customer experience in the future.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon Darren,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Very pleased with my purchase looks…
Very pleased with my purchase looks stunning would definitely order from you again
29 de maio de 2025
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful 5-star review.
We look forward to helping you again with your next order.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon Carole,
Thank you very much for your excellent review.
We’re delighted to hear you had such a positive experience with us.
Your satisfaction is our top priority.
Kind regards.
Bail & Stone
Resposta da Bail & Stone
Good afternoon Daniel,
Thank you for taking the time to leave such an amazing review. We’re very pleased to hear your experience with us was so positive.
We’re delighted to hear you’re happy with your purchase and that it met your expectations.
Kind regards,
Bail & Stone
As described on the website
As described on the website. Small but beautiful, very classy.
1 de maio de 2025
Resposta da Bail & Stone
Good morning Sue,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Bail & Stone
Beautiful jewellery
This lovely company donated an amazing raffle prize. Thank you
29 de abril de 2025
Resposta da Bail & Stone
Good morning Holly,
Thank you for taking the time to share your amazing feedback.
Kind regards,
Bail & Stone
Wasn't a great experience they dropped…
Wasn't a great experience they dropped the items to the wrong address for now apparent reason had to go searching for it when it said it was delivered when it wasn't the items itself were a bit flimsy I mean the chain broke as soon as someone more it which isn't great as a gift wouldn't really suggest going with them the items are a lot smaller than than pictured so now I have to replace one of the chains
22 de abril de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the issues you’ve experienced with your recent order.
I understand your frustration—it must have been incredibly frustrating to track down a misdelivered parcel, especially when you were expecting it to arrive safely and promptly. We also regret that the item did not meet your expectations in terms of quality and presentation, and I apologise for the disappointment this has caused.
Regarding the broken chain, if this is due to a manufacturing defect, we would be more than happy to offer a replacement under our warranty. Please don’t hesitate to reach out to our team with further details or photos, and we’ll do everything we can to resolve this for you.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I couldn't find details on the size of…
I couldn't find details on the size of the stone. In fact it's minuscule so I can't give it to the intended recipient as she is a larger lady and it'd look ridiculous
22 de abril de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear that the item didn’t meet your expectations.
We do our best to provide clear and detailed product specifications on each product page before purchase, including information such as pendant height, stone dimensions, and total weight to help our customers make informed decisions. I’m sorry if this wasn’t clear or easy to locate in this instance.
We completely understand that buying jewellery online can sometimes be difficult without seeing the item in person. For that reason, we offer a 30-day money-back guarantee from the day of delivery, so if the piece isn’t suitable, you’re welcome to return it for a full refund.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Delivery was late for a special…
Delivery was late for a special occasion
Had to run around last minute to find a replacement
16 de abril de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear that your order did not arrive in time for your special occasion.
We completely understand how frustrating and disappointing this must have been, especially when you had to make last-minute arrangements. This is far from the experience we aim to provide, and I apologise for the inconvenience caused.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Awful experience
Awful experience, I called twice to confirm if my order was expected to be delivered on time and was told that it was only to later receive a text saying it’s delayed.
Then arrived three days later than the expected date.
Advice to the company, if on you can’t guarantee that your product will be delivered on time then please tell your call centre staff to advise this accordingly.
16 de abril de 2025
Resposta da Bail & Stone
Good morning Kiran,
Thank you for your feedback, and I’m sorry to hear about your experience.
I completely understand how frustrating it must have been to receive reassurances about your delivery, only to be informed of a delay shortly after. We apologise for the inconvenience this caused, especially given your efforts to confirm the timing in advance.
Your comments will be shared with our team so we can address this internally and ensure our communication is more accurate going forward. We appreciate you bringing this to our attention, as feedback like yours helps us improve for all our customers.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Great price for a very attractive ring…
Great price for a very attractive ring came on time and was exactly as described
16 de abril de 2025
Resposta da Bail & Stone
Good afternoon Ray,
Thank you for taking the time to share your kind words.
Kind regards,
Bail & Stone
Fantastic product and quick delivery…
Fantastic product and quick delivery necklace looks a million dollars 😁
16 de abril de 2025
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your fantastic review.
We're thrilled to hear you're happy with the necklace and impressed with the delivery speed.
Kind regards,
Bail & Stone
User friendly easy ordering process…
User friendly easy ordering process with delivery made as promised on time. Good quality product at a very competitive price well presented with quality fashionable gift wrapping.
10 de abril de 2025
Resposta da Bail & Stone
Good afternoon,
Thank you for your 5-star review.
We're delighted to hear that you found the ordering process smooth and the delivery timely.
Kind regards,
Ruby & Oscar
Replacement ring given, still faulty, poor communication for a refund
Got sent a replacement engagement ring due to manufacturer error, clasp that holds stone in place kept lifting, then catching then snapping and lost the first stone. Sent us a replacement ring free of charge, same thing happening this time. Have requested a refund and not heard back. Last time communication was very swift and fair. This time not so much.
31 de março de 2025
Resposta da Bail & Stone
Good morning Sarah,
Thank you for sharing your feedback, and we’re sorry to hear that you’ve experienced the same issue again with your replacement ring.
We’re disappointed to hear that communication hasn’t been as prompt this time, as we always aim to provide timely responses. We’ve looked into this and can confirm that our team has since responded to your email regarding your refund request.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Outstanding service
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate.
Sadly, it was too small and I had to return it.
Amy at Customer Services was extremely helpful and efficient.
I would most definitely recommend this company and I shall use again. Thank you Amy.
13 de abril de 2025
Opinião espontânea
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear that you loved the ring and that it made a special gift for your sister. While we’re sorry it wasn’t the perfect fit, we’re pleased Amy was able to assist you smoothly with the return process.
Your kind words and recommendation are greatly appreciated.
Kind regards,
Bail & Stone
Good customer service
Product delivered promptly. I didn’t like it. Return was easy.
24 de março de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your feedback.
While we're sorry to hear the item wasn't quite right for you, we're really glad the return process was smooth and hassle-free.
Kind regards,
Bail & Stone
Outstanding Customer Service
I had bought earrings for a friend for a special birthday. One of the catches was loose and before she could get them repaired she lost one. She didn’t want to tell me so contacted Bail and Stone to buy a replacement. They don’t do single earrings but when she told them what had happened they explained it was a faulty product which was still within warranty and they would replace for free. No proof just good service. This is outstanding customer service. So impressive well done. Would not hesitate to buy from them again.
31 de março de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your kind words.
We’re sorry to hear that there was an issue with the earrings, but we’re really glad it was resolved quickly and positively.
Kind regards,
Bail & Stone
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