Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
A empresa respondeu
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
A empresa respondeu
From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent product which is good value…
Excellent product which is good value for money.A gift for my daughter's birthday.
10 de janeiro de 2025
Resposta da Bail & Stone
Good morning Mr Carl Thornton,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
bracelet break
I had another bracelet break that was covered under the 12 month guarantee, they let me replace it with a more expensive one, I paid the difference. Speady service and very helpful.
10 de janeiro de 2025
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We are delighted to hear that your bracelet replacement was handled promptly and that you are satisfied with our service.
Kind regards,
Bail & Stone
All good hsppy with the ring good…
All good hsppy with the ring good quality and speedy delivery
2 de janeiro de 2025
Resposta da Bail & Stone
Good afternoon Mr Richard Salmon,
Thank you for taking the time to share your amazing review.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your feedback. We’re pleased to hear you liked the earrings, though we’re sorry to hear they were smaller than expected.
To help our customers make informed decisions, we provide detailed dimensions for all our jewellery within the specifications section on the product page before checkout. We also understand that seeing jewellery in person is important, which is why we offer a 30-day money-back guarantee from the day of delivery, provided the item is unused and unworn.
If there’s anything further we can assist you with, please don’t hesitate to contact us. You can reach us by calling 0800 97 88 111 during our opening hours: 9 am-5 pm (GMT), Monday to Friday (excluding bank holidays). Alternatively, you can use our live chat service or email us at sales@bailandstone.com, and a member of our team will respond promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Quality issue
I paid a fairly high price for the piece I bought my wife for Xmas. Sadly the chain is too fine/ delicate for her to wear. So I have had to buy a better chain for her to wear the pendant. The stone and setting are fine.
23 de dezembro de 2024
Resposta da Bail & Stone
Good afternoon Simon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the chain wasn't suitable for your wife, although we're glad to hear that she loves the pendant and that the stone and setting met your expectations.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website, or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I received my love chain and heart…
I received my love chain and heart pendant
On time and wasn’t disappointed it’s beautiful
23 de dezembro de 2024
Resposta da Bail & Stone
Good afternoon Julie,
Thank you so much for your wonderful review.
Your satisfaction is our top priority, and we appreciate your kind words.
Kind regards,
Bail & Stone
Very good all round service from Vale…
Very good all round service from Vale and Stone would buy again thank you 😊
17 de dezembro de 2024
Resposta da Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fast delivery
18 de dezembro de 2024
Resposta da Bail & Stone
Good morning Marc Ellis,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
It was delivered fast was a beautiful…
It was delivered fast was a beautiful ring nice quality were very pleased
9 de dezembro de 2024
Resposta da Bail & Stone
Good morning,
Thank you for your kind feedback.
We are so pleased to hear you're happy with your jewellery.
Kind regards,
Bail & Stone
£300 necklace broke after 1day of…
£300 necklace broke after 1day of wearing
26 de dezembro de 2024
Opinião espontânea
Resposta da Bail & Stone
Good morning Adam,
Thank you for taking the time to bring this to our attention, and I am sorry to hear about the issue with your necklace.
As the order is covered under our warranty, we can certainly arrange a replacement once the broken item is returned to us.
To arrange this, please contact our customer service team by calling 0800 97 88 111, emailing us at sales@bailandstone.com, or alternatively using our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Went missing not heard anything from…
Went missing not heard anything from you this was supposed to be a Christmas present it is a lot of money for me to lose apparently you are investigating it
12 de dezembro de 2024
Resposta da Bail & Stone
Good morning Ellen,
Thank you for taking the time to share your feedback.
As per our communication, we have been awaiting the outcome of the investigation with DPD, which has now been resolved. As agreed, your order has been refunded in full.
We apologise for any inconvenience this has caused, especially given the importance of the gift. If you require any further assistance, please do not hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service Monday to Friday from 9 am to 5 pm. One of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Great purchase
Great purchase, great price and easy transaction. Highly recommended.
2 de dezembro de 2024
Resposta da Bail & Stone
Good morning Mr James McCrossan,
Thank you for your wonderful 5-star review.
Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Ease of ordering and prices were…
Ease of ordering and prices were competitive. Delivery was prompt and the item I bought is just as described. I bought a pendant.
2 de dezembro de 2024
Resposta da Bail & Stone
Good morning Ms Betty Thomson,
We’re grateful for your amazing feedback.
It's always wonderful to hear that our customers are pleased with our products and service.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good morning Dan,
Thank you for your amazing 5-star review.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good morning Keith,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Well presented in a bag and box and a…
Well presented in a bag and box and a gift voucher it was for my sisters 60 th so I’m really pleased
2 de dezembro de 2024
Resposta da Bail & Stone
Good morning Lynette,
Thank you for your wonderful feedback.
We're so happy to hear that your sister's 60th gift was well-received and that the presentation met your expectations.
Kind regards,
Bail & Stone
Great and very fast service.
26 de novembro de 2024
Resposta da Bail & Stone
Good morning Karen,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Good quality white gold earrings with a…
Good quality white gold earrings with a nuce presentation box and bag. Delivery was very good able delivered as advised. Very pleased with the purchase.
25 de novembro de 2024
Resposta da Bail & Stone
Good morning Diana,
Thank you for taking the time to share your wonderful feedback.
We're so glad to hear that you're happy with the quality of the earrings, as well as the presentation and delivery experience.
Kind regards,
Bail & Stone
Quality products
A quality, certificated real gem item was provided. Very happy with speed of delivery and packaging.
12 de novembro de 2024
Resposta da Bail & Stone
Good morning Ms Helena Oliver,
Thank you for your kind words and for sharing your positive experience.
Kind regards,
Bail & Stone
The staff went above and beyond to make…
The staff went above and beyond to make sure I was happy with my purchase. The quality of goods was very good. I would recommend Bail and Stone.
12 de novembro de 2024
Resposta da Bail & Stone
Good afternoon Luke,
Thank you for taking the time to share your wonderful feedback.
We're thrilled to hear that our team went above and beyond to ensure you were happy with your purchase, and that you were pleased with the quality of our jewellery.
Kind regards,
Bail & Stone
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.