Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
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Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
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From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The ordering of the items was simple…
The ordering of the items was simple and quick, delivery was on time and the product exactly as described
5 de novembro de 2024
Resposta da Bail & Stone
Good morning Kim,
Thank you for taking the time to leave us such a fantastic review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Perfect pendant
Perfect pendant, looked just like the photo online. Beautiful packaging and arrived quickly too.
28 de outubro de 2024
Resposta da Bail & Stone
Good morning,
Thank you for your kind words.
We're thrilled to hear that the pendant met your expectations and looked just as you imagined. It's also great to know you appreciated the packaging and prompt delivery.
Kind regards,
Bail & Stone
Beautifully packaged ring
Beautifully packaged ring. Package came on time as it said it would. Will defo buy from here again .
28 de outubro de 2024
Resposta da Bail & Stone
Good morning Diane,
Thank you so much for your wonderful feedback.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Retirement Present
great service
lovely product -looked as description
did everything promised
8 de outubro de 2024
Resposta da Bail & Stone
Good afternoon Chris,
Thank you for taking the time to leave your 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon Zoe,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Nice choice of rings
Nice choice of rings, good prices, fast service , quick delivery .Everything anyone could ask for in a reputable company . Very nice doing with yo .Thanks.
23 de setembro de 2024
Resposta da Bail & Stone
Good morning David,
Thank you for your kind words.
We’re thrilled to hear that you enjoyed our selection of rings and found our prices, service, and delivery to your satisfaction.
Kind regards,
Bail & Stone
Return and refunded
Ordered a ring , but sadly it was too big. However the return advice and subsequent refund was done very quickly.
23 de setembro de 2024
Resposta da Bail & Stone
Good morning Julie,
Thank you for taking the time to share your amazing feedback.
We're sorry to hear that the ring was too big, but we're glad that our return process and refund met your expectations.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
So easy
So easy, ordered online necklace smaller than expected but still really pleased with it....delivery service was great too.
12 de setembro de 2024
Resposta da Bail & Stone
Good afternoon,
Thank you for your amazing 5-star review. We are delighted to hear that you found shopping with us easy and that you're happy with your necklace.
It's much appreciated!
Kind regards,
Bail & Stone
Fantastic company and unrivalled after…
Fantastic company and unrivalled after sales service and guarantee.
29 de agosto de 2024
Resposta da Bail & Stone
Good morning,
Thank you so much for your kind words.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and were a pleasure to read.
Kind regards,
Bail & Stone
perfetion 😍
23 de julho de 2024
Opinião espontânea
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your perfect feedback.
Kind regards,
Bail & Stone
Great buy very happy with purchase.
5 de agosto de 2024
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your amazing 5-star review.
Kind regards,
Bail & Stone
Such pretty diamond studs …
Such pretty diamond studs that I just needed to sparkle as using in my seconds. Great value too
6 de agosto de 2024
Resposta da Bail & Stone
Good morning Carol,
Thank you for your 5-star feedback.
We’re glad the earrings are adding sparkle to your collection.
Kind regards,
Bail & Stone
Lovely item and fast delivery
Lovely item and fast delivery
Unfortunately I needed to send the item back due to it ending up being an unwanted gift, however their customers services were very polite and efficient in handling my request for a refund.
Will defiantly consider using again for further jewellery purchases
15 de julho de 2024
Resposta da Bail & Stone
Good morning Philip,
Thank you for taking the time to share your amazing feedback.
We’re glad that our customer service team was able to assist you efficiently with your return. We strive to provide the best experience possible, and your kind words are appreciated.
Kind regards,
Bail & Stone
Too much AI and no human contact
Ordered a ring before the next day delivery cut off, I've had emails confirming that it has shipped/dispatched to DPD, DPD have not received it and keep referring me back to Bail and Stone who have promised it would be sent out today. However no one is answering the phone and there has been no more information from them. Extremely disappointing and have completely messed up plans. Unless they do same day delivery for Monday I am absolutely devastated
10 de agosto de 2024
Opinião espontânea
Resposta da Bail & Stone
Good morning Jonny,
Thank you for bringing this to our attention, and I’m sorry to hear about the issues you’ve encountered with your order.
I have contacted you directly to obtain your order number so we can assist you further. Our customer service team is available Monday to Friday between 9 am and 5 pm, as indicated on our website. If you are trying to reach us outside of these hours, please be aware that we will be unavailable.
I apologise for any delay and the inconvenience caused. Rest assured that we will work to resolve this matter as quickly as possible.
If you wish to discuss this further or have any additional queries, please do not hesitate to contact us. You can reach us free on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm, where one of our customer service team members will be happy to assist you.
Kind regards,
David Whitfield
Director of Customer Experience
Wonderful helpful staff
Wonderful helpful staff, even when there was a problem they sorted it for me quickly can't thank them enough
18 de julho de 2024
Resposta da Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
We’re happy to hear that our team were able to assist you effectively and resolve your query quickly.
Kind regards,
Bail & Stone
Quick delivery
Quick delivery. Email updates given. Well packaged and lovely item.
22 de julho de 2024
Resposta da Bail & Stone
Good morning Elaine,
Thank you for taking the time to share your wonderful feedback.
Your kind words are greatly appreciated and a pleasure to read.
Kind regards,
Bail & Stone
First time Iv used nail & stone and…
First time Iv used nail & stone and such a great service from start to end. So easy no issues at all and the jewellery I bought was an emerald & diamond engagement ring absolutely beautiful.
11 de julho de 2024
Resposta da Bail & Stone
Good morning Amanda,
Thank you for taking the time to share your wonderful feedback.
We greatly appreciate your kind words; it’s a pleasure to read them.
Kind regards,
Bail & Stone
top quality
can't speak highly enough about the service and the excellent quality of the reasonable priced ring
18 de julho de 2024
Resposta da Bail & Stone
Good morning Carolyn,
Thank you so much for your kind words.
We’re delighted to hear that you’re pleased with both the service and the quality of the ring. At Bail & Stone, your satisfaction is our top priority.
Kind regards,
Bail & Stone
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