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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hello! The shipment was very Quick. It was easy to follow the advancement of the ship. Futhermore, the quality of the jewels are very satisfying. Thanks!

Classificada 1 em 5 estrelas

The WORST klantenservice ever. Ik had een bestelling geplaatst op 23 december, tot de dag van vandaag geen juweeltjes noch mijn geld terug. Het pakketje zou 3 keer 'zoek' geraakt zijn, 3 keer met vol... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought two different models of earrings and even if the shipment took some time I have to say that my experience was great. The packaging was excellent: every single piece was packed separately from... Ver mais

Classificada 3 em 5 estrelas

Ich habe zwei Ringe bestellt und habe direkt die Möglichkeit zur Sendungsverfolgung erhalten. Hierbei habe ich festgestellt, dass diese aus China kommt, was mich etwas skeptisch gestimmt hat, da die W... Ver mais

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Premium 18K Jewellery


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

ITEMS COME FROM SHEIN!!!

I found the exact ring they sold me, on Shein for $2.30.
Saw some other items they sell on their website. It’s just a scam.

18 de novembro de 2023
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Thank you for your feedback. We assure you that our products do not come from Shein. Each piece is crafted with care to ensure the highest quality. If you have any concerns about your purchase, please contact our customer service team so we can address them promptly. Your satisfaction is very important to us.

Classificada 3 em 5 estrelas

Accuracy and customer service

I would suggest having fast replies on people inquiries and switching the email options when purchasing to mandatory in addition to the phone number so we can automatically get our order numbers via email and track them without sending emails or dms.

22 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrendous quality, impossible to return.

When everything arrived it was super cheap looking. The bangle was misshapen, the necklace had visible glue on it. The ring looked nothing like the picture, and the bracelet had huge holes in each link. All in all very bad quality, even the packaging was broken and grubby.

While the customer service team was very responsive, it has proved impossible to be able to send the items back. As a UK customer, I have to fill in customs forms to send everything back. However, because they do not provide the returns, you have to organise local VAT to be paid at the boarder. You also have to lie about what the product is because no courier service will ship jewellery. Paid £15 just for it to be rejected with no reason given.

There are plenty of much better online jewellery shops that have great quality items and much better returns policies. I would save your time and money and go with one of them.

I am £75 down and stock with horrible jewllery I will never wear.

31 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I placed my order 3 weeks ago and…

I placed my order 3 weeks ago and didn’t receive it
It said it was “ failed to deliver “
I will never buy from such websites

15 de março de 2024
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Maryam, we apologize for the delay and non-delivery of your order. Unfortunately, it is beyond our control if the courier fails to deliver the package. Please contact our customer service for this case at info@bailey-amsterdam.com so we can investigate and resolve this issue immediately.

Classificada 1 em 5 estrelas

Long delivery cheap product

Long delivery, cheap product . All labelled as stainless steel but no mention of gold plating (as advertised). Necklace chain looks like it would be snapped by the wind.

9 de março de 2024
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Donna, we apologize for the long delivery time and any disappointment with the product quality. Unfortunately, such delays are sometimes beyond our control. We do our best to provide our customers with high quality jewelry. If you are not satisfied, you can always return the item.

Classificada 1 em 5 estrelas

Efficient client service but poor quality

Even if the company is called Bailey Amsterdam it comes from China and the jewelries are super cheap.
I ordered a bracelet and it arrived broken. They sent another one. I also bought a ring but a strass fell off after only a week of wearing it. I asked for a refund but they refused to do it. They only accepted to send back another ring (I refused and opened a claim on PayPal and finally got refunded by PayPal).

The only positive point is that their client service is quick to answer. But the jewelry is cheap and comes from China so don't buy it, it's not worth it.

15 de fevereiro de 2024
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Natasia, thank you for your review. We apologize for the quality issues you experienced with our products. We ship from several warehouses around the world, including Asia, to provide better shipping to some countries. We appreciate your feedback and are committed to improving our products and services.




Classificada 3 em 5 estrelas

Insgesamt Akzeptabel

Ich habe zwei Ringe bestellt und habe direkt die Möglichkeit zur Sendungsverfolgung erhalten. Hierbei habe ich festgestellt, dass diese aus China kommt, was mich etwas skeptisch gestimmt hat, da die Website in ihrem Impressum die Niederlande als Standort angibt. Die Bestellung ist innerhalb akzeptabler Frist angekommen. Die Ringe sehen auf den ersten Blick gut aus, jedoch bin ich mir der Qualität für den Preis noch nicht ganz sicher…

25 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Zeer slechte ervaring

Zeer slechte ervaring. Op 3 februari een order geplaatst voor twee ringen. Op 10 februari heb ik een mail ontvangen dat één van de ringen is uitverkocht en of ik een andere optie wil. Ik geef direct een andere optie, echter ontvang ik op 12 februari dat de andere ring vanuit de eerste bestelling ook ineens op is. Mijns inziens een slechte zaak om op 3 februari een aanbod te doen op de website, deze te bevestigen en dan vervolgens negen dagen later te melden dat de artikelen van de order zijn uitverkocht. Ben benieuwd wanneer ik mijn geld terug ontvang.

12 de fevereiro de 2024
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Jamie, Thank you for your review and apologies for the negative experience. We understand how frustrating it is to find out that an item is out of stock after placing your order. We will investigate this internally to prevent such situations in the future.

Classificada 5 em 5 estrelas

Good product

I would like to thank you for the jewellery, I'm in love with them. I liked the quality and the delivery was fast.

2 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute SCAM

Absolute SCAM, no jewellery arrived, they play along really well & say all the ‘right’ things. Fake tracking numbers & emails. They said they sent another package & the same thing happened again. I opened a PayPal claim & the day it closed they sent an email saying the package was unable to be delivered (I was home all day), no links to the local post office & they clearly have no understanding of how the postal system works - clearly a SCAM! Do not buy from this company!!!!!!

1 de fevereiro de 2024
Opinião espontânea
logótipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Jellybean, we are very sorry to hear about your experience. Please be assured that we are not scammers and we take these concerns very seriously. While we do not have control over the actions of couriers, we always assist in investigating such matters immediately. Our customer service team is committed to resolving this issue and will work diligently to ensure your satisfaction. Please feel free to reach out to us at info@bailey-amsterdam.com for any further assistance.

Classificada 5 em 5 estrelas

I received my order…

I placed an order on 9th of January 2024 and received my order on 24th January 2024, I'm happy with all the pieces I received and they are all exactly the same as website.thank you.

24 de janeiro de 2024
Opinião espontânea

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