Balenciaga Opiniões 

Qualità imbarazzante

I have always been a fan of Balenciaga, but I'm seriously questioning their quality now. My husband bought a pair of their Speed Sock shoes, and after just over a year, the sole started coming off on one of them, and they began squeaking when he walked. It’s pretty embarrassing. When he contacted their customer service, they simply directed him back to the store where he made the purchase.

When he went to the store, the response was shocking. The store manager, Duy Tring, at the Valley Fair location in San Jose, California, basically told him that it’s normal for the shoes to wear out if they’re worn frequently and then subtly dismissed him without offering any real help. To make matters worse, another sales associate blatantly ignored him when he asked for further assistance and instead attended to a new customer who had just walked in. It was clear they had no interest in resolving the issue.

No clue why the total star rating is that low, but my experience at one of stores in Amsterdam was exceptional. Picked up my 3XL shoes there and will be certainly be back for more items!

Vraiment cette marque est devenue moche ,un style pour les ploucs.

Balenciaga Cagole ankle boots purchased in Harvey Nichols’s . Avoid. Heel came off and leather comes off the toes truly awful quality and neither Balenciaga or Harvey Nichols are interested- stay away from both.

Meine Erfahrung mit Balenciaga war eine Katastrophe. Im November 2021 kaufte ich eine Bauchtasche im Balenciaga-Shop, die fast 900 Euro kostete. Kurz nach dem Kauf ging der Reißverschluss kaputt. Trotz mehrerer Anfragen, die Tasche umzutauschen oder den Reißverschluss zu ersetzen, bot man mir lediglich eine Reparatur an. Das war für mich enttäuschend, da die Tasche nahezu neu war.

Nachdem die Tasche nach mehreren Wochen zurückkam, riss der Reißverschluss erneut. Dies zeigt für mich eine klare mangelhafte Qualität, die nicht dem Ruf von Balenciaga entspricht. Als ich erneut um Hilfe bat, lehnte man eine weitere Reparatur oder einen Ersatz ab, da die Garantie abgelaufen war.
Eine Reparatur von Balenciaga würde 170 € kosten!

Für eine Marke, die mit hoher Qualität und Langlebigkeit wirbt, ist dies inakzeptabel. Balenciaga hat mich enttäuscht und ich würde die Marke weder weiterempfehlen noch erneut kaufen.

Ich hatte vor ca. 8 Monaten eine Tasche gekauft. Vor kurzen riss der Schulterriemen. ich habe die Tasche reklamiert. Kundenfreundlichkeit sieht heutzutage anders aus. Nach langem hin- und herschreiben per Mail, habe ich die Tasche zur Reklamation versendet. Ich wartete ca. 2 Monate, dann erhielt ich die Tasche zurück. Nach einigen Anrufen beim Kundenservice, sagte man mir, dass die Reparatur länger dauert, da das Atelier sehr, sehr viel Reparaturen hat. Tja, da war die Antwort! Spricht nicht gerade mehr für Balenciaga! Heutzutage viel schlechtere Qualität als noch vor 15 Jahren. Hab mich echt geärgert, aber Haken dran und ich Wechsel zu einer Firma, bei der Qualität noch sehr hoch im Kurs steht.

Catastrophique! Balenciaga Bruxelles à fuir
Je mets un deposit pour un sac qui m’est annoncé à 3500€ et que je devrais recevoir dans les 4 semaines au plus tard.
C’était le 2 mars dernier.
On est le 2 juin, 3 mois plus tard, toujours pas de sac, aucune communication du SAV. Entre trempes le sac qui m’était annoncé à 3500 est en réalité à 4300, je vous laisse compter la différence. Ils ne connaissent même pas leurs produits.
Renseignement, service nul!

By far the worst customer experience from any brand, let alone a so called “luxury” brand.

Purchased a bag which ripped apart on first couple of uses, the team has stopped responding and kept our original product since 3 months.

Beyond professional, sustainable, ethical, and legal!!!

I bought the Balenciaga Crush tote bag not long ago and after few months use, I found a rip in the bag whilst shopping in a department store. I have no idea how that rip occurred and had not come across any incidents. I was so heartbroken and disappointed. I reached out to Balenciaga but they said it was wear and tear?? How can a luxury bag be made of such poor quality? When you pay that much for a bag, you would expect the bag to handle day to day wear.

No sensible or ethically decent person would pay big $$$ to buy Balenciaga brand which openly promotes pedophilia. Takes a real sucker to pay $1000s for their crap sneakers, handbags, etc.

Worst experience . I bought a purse a while back and the strap was damaged. I took it back to get fix in January and is now May and is still not ready. No one even call me to update me,I had to called them. The “Manager” is saying it will take up to 1 year for them to approve the repair of something that I got damaged. Will never buy another item from them. Too pricy to wait a year for is defected purse.

Die schlechteste Qualität überhaupt. Ich habe Flats für 800 EUR bestellt. Die Spitze löst sich nach einmaligem Tragen schon auf und die Qualität des gesamten Schuhs ist einfach nur minderwertig. Antwort des Kundenservice bei LUISAVIAROMA - ich hätte sie falsch behandelt … Das wünscht man sich wahrlich anders bei solchen Preisen … einfach nur enttäuschend.

Awful customer experience with Balenciaga. On the 20th of April I placed an online order for the item I was subscribed that became available that day. The order went through and my card was charged accordingly. I also received an order registration mail. Today, on the 2nd of May, I decided to raise a status request as I had no other mails and notifications from Balenciaga. Balenciaga's response was a kind of 'oh, didn't you know the item is out of stock'? Sorry, how would I know that? Nobody even thought to notify me and propose to cancel my order. I also "like" their statement that I actually did not pay the order, it was just pre-authorisation and it will be cancelled as soon as I canceled the order.... What? My card was charged, that's it. And what if I did not raise the request today? You keep my order indefinite time? Ridiculous and disrespectful!

I purchased a Triple S sneakers 4 months ago, and after only 4 months of use the canvas on the top of the shoe started tearing. I brought the shoes to the Amsterdam store for a complaint, and now they have informed me that they do not think that this is a quality issue and that they will not exchange or repair them. Never buy anything from Balenciaga!

Zero service at clientservice.gbATbalenciaga.com for my quality issue! On my SNEAKER the "A"of the brand was lost :). Solution offered: ZERO. They told me to contact the shop, and the shop told me to contact the client services of Balenciaga. They ask a lot of money for their product which had bad quality. Do not pay for this bad quality and bad services! At Nike they just send a new pair......

Wow! Balenciaga and their Cust Svce should b beyond embaraased! The fact that $1200 Triple S kicks lining & heel tore, foam came out AND shoelace loops broke!! I was told to wear docks! And these shouldn’t b worn daily! And they are not responsible for wear & tear- Seriously?!! And I submitted images- BAD , AND I still wore them until last week when almost ALL MY LOOPS HAVE BROKEN AND CANNOT WEAR- what a waste!! AND ZERO remorse- Not even an apology- Nothing…

Absolutely shocking, they use DHL to do their deliveries, DHL delivered to a wrong address, balenciaga are still waiting on DHL to give them information about the trainer, they are refusing to give a refund, nearly 3 weeks later, I’m out of pocket of £735 absolute disgusting and DHL have broken GDPR by giving out my information.

Best high end fashion store on the market today, Great customer service great selection of clothing etc you get your moneys worth and more 👌

Balenciaga Mütze für 350€ gekauft, nach einem Jahr hat diese komplett an Farbe verloren und sich rot verfärbt.
Nach Reklamation wurde mir mitgeteilt, dass es sich nicht um ein Qualitätsfehler handelt. Meiner Meinung nach sollte sowas nicht passieren dürfen! Ich besitze Mützen seit Jahren und diese weisen keine Verfärbung auf!