BALR.  Opiniões 139

Resposta da BALR.

Actualizada a 21/03/2025

Hi Rita,

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our website and that your order arrived quickly. It’s great to know that our customer service team was able to assist you promptly with your return as well.

We truly appreciate your trust in us and look forward to serving you again in the future!

Kind regards,

Team BALR.

Resposta da BALR.

Actualizada a 25/02/2025

Hi Irina,

Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced. We understand how disappointing this situation has been for you.

To clarify, your order is currently being refunded, because we have spoken to each other via Whatsapp and you prefered to cancel the order.

We value your business and want to resolve this as quickly as possible. We have been in contact with you through WhatsApp, but we’re sorry if there was any delay in our responses. We always strive to assist our customers promptly, but during our sale we experience a higher amount of messages and therefor respond a bit later than usual.

If there is anything further we can do to assist or clarify, please feel free to reach out. We are committed to ensuring you receive the best service possible and are happy to work with you to resolve this matter.

Once again, we apologize for the inconvenience caused and appreciate your understanding.

Kind regards,

Team BALR.

Resposta da BALR.

3/02/2025

Hi,

Thank you so much for your positive feedback!

We are glad that we could have helped you out so quickly.

Kind regards,

Team BALR.

Resposta da BALR.

23/01/2025

Hi Emin,

Thank you for your positive review!


Kind regards,

Team BALR.

Resposta da BALR.

22/01/2025

Hi,

Bedankt voor je review! We vinden het vervelend om te horen dat je pakketje niet is aangekomen, maar zijn blij dat we snel een oplossing voor je hebben kunnen vinden. Klanttevredenheid is voor ons ontzettend belangrijk, en we doen altijd ons best om problemen zo snel mogelijk op te lossen.

Mocht je in de toekomst nog vragen of problemen hebben, aarzel dan niet om contact met ons op te nemen. We staan altijd voor je klaar!

Met vriendelijke groet,

Team BALR.

Resposta da BALR.

30/12/2024

Hi Dennis,

Thank you for your review. We sincerely apologize for any confusion regarding your return request.

We understand your frustration, and we want to clarify that your return request was received on Saturday, when we are closed over the weekend (we are open from Mondays to Friday). However, as of this morning, we have sent you the return label via email. We hope this helps resolve the issue quickly.

As a small team, we strive to respond as promptly as possible during our business hours, and we appreciate your understanding of the time it may take to process requests. Please don't hesitate to reach out to us if you have any further questions or need additional assistance.

Kind regards,

Team BALR.

Resposta da BALR.

9/12/2024

Hi,

We are sorry to hear this!

I just checked and I see the only email we received from you was on Dec 03, 01:50. We responded on this email on Dec 03, 15:35. Perhaps our email ended up in your spam folder.

If your question is still not answered please let me know, you can reach our customer service via different platforms from Monday - Friday from 09:00-16:30 (GMT+1).

Kind regards,

Team BALR.

Resposta da BALR.

30/01/2024

Hi Gerhard,

We are sorry to hear you are not happy with your BALR. items! We have responded on your first email but unfortunately did not receive your emails after this.

I have now reached out to you via email so hopefully we can resolve this problem over there.

Kind regards,

Team BALR.

Resposta da BALR.

28/12/2023

Hi,

We have refunded the amount from our PayPal account. We have given permission to them that the amount may be released.

We have been in so much contact and we also see that our return system has contacted you, but you have not responded. As a company, we want to provide the best service and have refunded the amount to your PayPal. We process so many UK returns, but it only failed with you. Please know we have not received your return. We as BALR. have accommodated you in this.

Resposta da BALR.

5/07/2023

Hi,

Bedankt voor je feedback.

Vervelend om te moeten lezen, dat wij goed bereikbaar waren - de klant staat bij ons altijd voorrop!

Wij doen er alles aan om eenieder op tijd en correct te antwoorden. Wij zijn altijd bereikbaar op werkdagen van
09:00 t/m 16:30 uur - Op het moment wanneer een pakket zoekgeraakt is, dan starten wij altijd bij de vervoerder een postonderzoek op. Mocht het voor de consument nadelig uitpakken, dan komen wij altijd met een gepaste oplossing.

Kanalen waarop wij te bereiken zijn:
WhatsApp, E-mail, Telefoon en Chat.


Gelukkig is je pakket alsnog terechtgekomen en zien wij jou graag de volgende keer bij BALR.

Met vriendelijke groet,
TEAM BALR.

Resposta da BALR.

5/07/2023

Hi,

Bedankt voor je bericht.

Zou je ons willen mailen op: support@balr.com en foto's meesturen, zodat wij alle artikelen kunnen beoordelen en met een gepaste oplossing kunnen komen?

Ik zie graag je bericht voorbijkomen.

Met vriendelijke groet,
TEAM BALR.