Balsam Hill CA Opiniões 700

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... Ver mais

Classificada 5 em 5 estrelas

This company was wonderful to work with. I first ordered a Blue Spruce, pre lit tree and it had a malfunctioning branch of lights. I was able to return this tree and order another. I was nervous abo... Ver mais

Classificada 5 em 5 estrelas

Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... Ver mais

Classificada 5 em 5 estrelas

The 6.5 FT Slim Stratford Spruce looks great and is the perfect size for the LR in our Townhouse After ordering, the tree arrived a few days later via FedEx. Great service The installation instructio... Ver mais

Informações sobre a empresa

  1. Designer de interiores

Escrito pela empresa

Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

700 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

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Classificada 5 em 5 estrelas

The Christmas tree branch sample kit is an excellent start to help you choose the right tree.

I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition.

The sample branches are ALL BEAUTIFUL & very Realistic. This is making my final choice for the Christmas tree purchase difficult. ( nice predicament to be in, though). As soon as I decide on my choice I will be placing my order for the tree.

The video clips on your site are also very helpful as I narrow down my final choice.

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

The best Xmas decoration store

Very good product. Their Xmas tree is the best life-like tree with the perfect amount of lights. I bought a Pillar tree two years ago and more recently purchased a 3ft table top tree. Both these trees were very well packaged and delivery was timely.

13 de fevereiro de 2026
Classificada 5 em 5 estrelas

This company was wonderful to work…

This company was wonderful to work with. I first ordered a Blue Spruce, pre lit tree and it had a malfunctioning branch of lights. I was able to return this tree and order another. I was nervous about ordering a pre lit tree and they had a promotion which was great, so ordered a Balsam fir, with no lights. Both trees were beautiful the quality is exceptional. The customer service was great. Delivery was fast. It was an expensive cost, but they have great sales. It was worth every penny and will last for years.

28 de novembro de 2025
Classificada 1 em 5 estrelas

Quality does not match the price. Doesn't work and can't return. Disappointing

A very expensive star but cheaply made. I bought this imagining we would use it forever, but it's not even functional. The pole that's meant to hold it up doesn't insert properly, meaning we couldn't even use it this Christmas, and on top of that it's supposed to be attached to the tree with zip ties. I was excited to support a Canadian company, but I expected much better than this. We were outside of the return window when I contacted them and they said there's nothing they can do - for an item at this price that I received broken, I would expect something is possible... extremely disappointing

26 de novembro de 2025
logótipo da Balsam Hill CA

Resposta da Balsam Hill CA

Thank you for sharing your feedback, Jen. We’re sorry to hear that your star didn’t meet expectations and understand how concerning it must be to encounter issues during assembly. Our pole-and-zip-tie system is designed to provide stable support for outdoor setups, though alignment can occasionally be tricky. While we aren’t able to process returns outside the stated window, our Customer Service team is happy to provide step-by-step guidance to help get your product set up correctly so it can be enjoyed fully. We hope this helps, and we appreciate you taking the time to share your experience.

Classificada 2 em 5 estrelas

I purchased three trees and our second…

I purchased three trees and our second tree had a problem with the lights they would flicker. I did ask at least four different times for suggestions and followed each suggestion as given. None of these worked but when I would give my results back I would never get a follow up response
Part of the problem was each time I requested help I wouid get a totally different agent,
I ended up getting rid of the tree (which was only four years old) because I felt it was a fire risk.
However I did turn around and purchase another one of your trees
Now there is loyalty but where was your loyalty to me

6 de janeiro de 2026
logótipo da Balsam Hill CA

Resposta da Balsam Hill CA

Hi Bonnie, thanks for sharing your experience. Our team did offer several troubleshooting steps to help with the lighting concern, though we understand the issue wasn’t resolved. You may have connected with different team members, but all guidance follows the same product standards. We appreciate that you chose to purchase another tree and value your continued trust in our brand.

Classificada 5 em 5 estrelas

A WONDERFUL PURCHASE!!!

We ordered our Christmas Tree after seeing a commercial. It arrived far faster than quoted, it was packed great, it looks great, and very happy with our purchase. Thank you.

21 de novembro de 2025
Classificada 5 em 5 estrelas

Great to deal with.

Balsam Hill was great to deal with. They were quick, immediately replaced the item with an issue and were very accommodating. Highly recommend.

3 de janeiro de 2026
Classificada 5 em 5 estrelas

Great products, Great service

Products of the highest quality backed by customer service that sincerely reflects the values of the company. I highly recommend any product from Balsam Hill to all.

3 de janeiro de 2026
Classificada 5 em 5 estrelas

I'm extremely pleased with my purchase

I'm extremely pleased with my purchase. The tree looks stunning, and the 5.5ft full version turned out to be the ideal size for my space. I was initially worried it might feel too large, but it's perfectly balanced and fits beautifully. The after-sales was also outstanding. I would recommend a Balsam Hill tree to others

21 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The tree is beautiful

The tree is beautiful. It fluffs up and doesn’t look scraggly. I have a slim 10 ft, and I love how it’s a big tree that doesn’t take up too much space

28 de novembro de 2025
Classificada 1 em 5 estrelas

Lights not working

I ordered a lighted garland and a lighted wreath. The garland arrived with three lights out and within two weeks one half of the lights on the wreath were out.

7 de novembro de 2025
logótipo da Balsam Hill CA

Resposta da Balsam Hill CA

Hi Cynthia, thank you for sharing your experience. Our lighted garlands and wreaths are crafted with UL-listed light strands and are designed for seasonal use, though lighting components can be affected over time by handling, storage, or extended use. While this order falls outside our warranty window, we prepared troubleshooting guides on our website, and our team is always available if you need clarification on those steps.

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