Baltic Børn  Opiniões 

I had ordered 2 dresses, one for a wedding and 1 for vacation. Luckily I plan ahead because they took 3 weeks to arrive. Both dresses arrived today and although fabric and colors were excellent the fit was not. So I attempted to return them and then discovered no refunds. They only do credit to purchase more dresses, etc. I really struggled with the choices available. I am petite 4' 11" and most of there dresses are long with a few mini and mid length. I would have preferred a refund, but no such luck.This literally took over an hour trying to select exchanges before I could print the return mailing labels.
I tend to try on the clothes ordered online and if it's an instant no, I return them same day tags and everything in pristine condition. This will be my last experience purchasing from Baltic Born.

Beware of shady, unethical return policies. I purchased a dress which was nothing like the advertised picture. It was baggy and did not fit. It looked totally different on their website. I knew I could not get a refund, so I selected another dress in exchange (my only option). The 2nd dress came and was gigantic....I ordered a size small and it draped on the floor and was ill-fitting in the top. I am 5'6" (average height) and 125 lbs, so this should not have been so ill-fitting. I attempted to exchange it for another dress but was told I was only allowed ONE exchange. This is very frustrating for something I feel is their fault (poor sizing). I am now stuck with an expensive dress that does not fit. Their pictures are misleading.

If I could give zero I would. This company purposely misleads customers about returns and specifically that there are no refunds. They bury their policy in a link at the bottom of the website in small type. There is no mention of no refunds at checkout or in confirmation emails even. They also only employ a AI bot to respond to customer complaints. It's a scam company in my opinion. I completely understand paying to return a purchase if I am getting a refund. But to have to pay shipping both ways and only be allowed store credit in this market is despicable. Their whole policy directly contradicts their claim to be sustainable if you can only risk purchasing 1 item at a time in case it doesn't work out.

I wish I had something good to say as I was really excited about getting the dress I had ordered (first time ordering from here), and a friend had recommended this company but unfortunately, these people get 1 star and it would be 0 if that were an option. I ordered a dress a couple weeks ago, it shipped out quicker than expected, and to my surprise, was shipped via a carrier that I had found was only for APO or PO boxes when I live at a physical address. I was under the impression, based on their shipping policies, that my order would be shipped via UPS, which is more reliable for me and is the only reason I proceeded with the order. Well shockingly, my package with DHL/USPS shows it was delivered to my mailbox and it is in fact not there. Naturally, I contacted both the postal service and Baltic Born concerning the delivery being missing. One would think that Customer Service would take care of the customer right? Oh no. Since I opted out of "Protecting My Package", I am SOL according to Baltic Born. I opted out because I thought my package was shipping with a reliable carrier so I didn't feel the need to spend the extra money and in doing so, Baltic Born refuses to refund or replace my package because they don't purchase warranties with the carrier. No offense but that doesn't sound like my problem, especially now that you're keeping MY money and I have no product. Absolutely terrible business practice and not customer-friendly. Practically theft if you ask me and a total scam to trap people into losing their money if they chose to save a few dollars by not buying package protection only for them to lose the whole lot. As if it couldn't get any more insulting, they thought it was an appropriate solution to offer me 40% off a new purchase. Are they out of their minds? So you want me to be out the money on the original package, and now you want me to spend more money only to probably still not get my item? It's laughable honestly. I wouldn't recommend shopping here unless you feel like risking a chance to lose your money and your product all in one. Don't expect them to be helpful about it either because they will just throw their vague policies in your face as a cop out.

Dress was ok, but the shipping took 3 weeks longer than originally estimated. I was unable to wear my dress to the event I originally purchased it for.

The dresses were pretty, but the return policy and customer service was awful, so I will not be ordering again. My package got lost and was over 2 weeks late. I had ordered items for my family for a wedding we were attending, and they didn’t arrive in time, and then despite reaching out to the company they still refused to refund me and only offered store credit. Very disappointed.

The absolute worst return policies. Awful presentation/delivery. Damaged items. Save your money and shop elsewhere.

This brand is absolutely awful, and I will never purchase from them again. I will also make sure to warn others about my experience so they don’t waste their time or money here.
First, the delivery process was a complete nightmare. I was given an expected delivery date that seemed perfect for when I needed my order. However, the package didn’t arrive until after that date, making the entire purchase pointless. Every time I reached out for help, I was told the same thing: “Wait until this day, and if nothing changes, we’ll figure it out.” And, miraculously, on the exact day they told me to check, the tracking would “update”—but it was never a real update. It only refreshed to show the same status, as if they were trying to use that to their advantage and claim progress when nothing had actually moved. Second, their return and store credit policies are misleading and deceptive. On the front page, they advertise free shipping on your next order if you shop with store credit, but when I tried to use it, I was told free shipping only applies to orders over $125. That is not what was promised.
To make matters worse, my order total was $71 — $56 for the product, $10 for shipping, and the rest for tax. When I returned the item, they only gave me store credit for $56. How does that make sense when I paid $71 in total? Not only did I lose the money I paid for shipping the first time, but now if I want to buy something else, I have to pay shipping AGAIN out of my own pocket. So really, I’m being charged twice just to try and use the credit they gave me. That means I can’t even buy an item of the same value I originally purchased without spending more money. This is a total scam — they are pocketing money from customers and calling it “store credit.”
Overall, this brand feels dishonest and completely untrustworthy. They do not deliver on their promises, their customer service is unhelpful, and their return policy is designed to take advantage of customers. I will never shop here again, and I strongly urge others to avoid this company at all costs.

Shipped very late. I couldn’t wear it to the event I got it for. The day it was supposed to be there, I got an email saying the item was delivered and it was from the day before when I still hadn’t gotten the item

This place is a scam. They have a “free returns” policy (which you pay $4.98 for), but only when you go to make a return do you find out that they only offer store credit. Their dresses are garbage for the price.

I really love all my dresses that I got from them. However, I do wish that they make dresses for shorter women like me. I am about 5’3” tall and these dresses runs pretty long. My wedding dress that I got from them I literally have to drag it across the floor and my other dress that I got from them for another wedding was dragging on the floor even when I was wearing 5 inch heels.

Please make shorter dresses for shorter women. I know that white women are often more tall than everyone else.

Definitely do not purchase from here!!! I unfortunately did not read the return policy in detail and they only offer store credit, which is absolutely insane for an online boutique. People buy multiple dresses/items because they cannot try on your products in store. Speaking of product.... I was sooooo disappointed when I received these dresses. The quality is that of fast fashion, cheap, already threads coming out of some dresses, but NOT for fast fashion prices. You would be better off ordering from Amazon because at least you can return your items and not be out $100s. They also advertise this as "free returns" but you have to buy the return package for extra or pay for handling/shipping fees. Another immoral company continuing the predatory behaviors of women's fashion.

Dress quality not worth the price, but what really gives this business 1 star is the ‘return policy’. No where on the website before purchase do they note returns are only honored for store credit. I would NOT have spent almost $200 here on 2 dresses. Both of the items received smell like an air freshener which is not pleasant, do not fit, and I do NOT want to order again from this business due to the shady business practices regarding returns. It is impossible to get ahold of anyone as the ‘chat’ is only open very select hours and have only gotten emails along the lines of ‘we will get back to you’. Furthermore, I placed an order and it was basically ‘lost’ or stuck in shipping somewhere for almost a week. When tracking the package, it was completely at a halt and Baltic Born has no idea what is going on and claims they cannot do anything about this until it’s been 2 weeks.

I would have never bought from this store if I had known no refunds. Bad business and my last two orders two over three weeks to be delivered with NO TRACKING INFO. To be honest I haven’t received them yet. I would have been cheated out of shipping if I hadn’t caught it myself

I made my very first purchase from Baltic Born and also paid for the “Free Return Shipping + Package Protection,” which I understood to mean I could return my order if it didn’t fit. The dress I received did not fit, but when I tried to initiate a return I was told it was an “ineligible sale item.”

This makes no sense. Why would I be allowed to buy return protection for an item that was never eligible for return in the first place? That feels misleading. When I reached out to customer service, I was basically told their policy is final and they wouldn’t refund even the return protection fee.

I don’t have a lot of extra money to spend, and this experience left me feeling cheated and unvalued as a customer. At minimum, their system should prevent customers from purchasing return coverage on non-returnable items. Until then, I’d caution anyone shopping here to read the fine print very carefully—because their policies are not customer-friendly, and you may end up stuck with something you can’t use.

Buyer Beware! No refunds only store credit.

THEY DO NOT STAND BY THE QUALITY OF THEIR GOODS!!

I’ve ordered from Baltic Barn previously, cute items that I felt good in.

On my recent order I ordered a dress (which was not inexpensive), the first time I wore the dress, the seem split on the breast. I notified the company, sent a picture and requested another dress be sent as a replacement. Not a refund, simply a replacement. The customer service representative refused and in summary said the dress was worn therefore can not be returned. They said that I could not prove that this happened during shipping and since the tags are off, there is nothing that they can do. No replacement, no refund, no partial refund, no coupon for a future order, simply a “you are out of luck” email.

Poor customer service. Poor quality control. Poor way for a company to be run. I will not be giving my hard earned dollars to Baltic Barn again.

I bought a dress on 7/05 for a trip I was leaving for on 7/25, almost three weeks later. As of 8/19, 45 days later, I still do not have that dress. The company agreed to make an exception and give me a refund on 7/21, then rescinded that after the shipping company (Veho) reported the package as lost. I was told I had to wait ten more business days before they would consider a refund. I finally was issued a refund today, 8/19.

This company feels like a scam. Their clothing is overpriced, mediocre at best, and their shipping and refund policies are absolute garbage that seem set up to take advantage of their customers, who based on reviews here, often don't even receive the clothes they purchased.

Save yourself some trouble and do not buy from Baltic Born.

Baltic Born is selling poor-quality clothing at inflated prices. I purchased two jumpsuits, each costing between $60–$85, and both felt extremely cheap. When I tried to return one, I discovered they only offer store credit, completely unreasonable for an online only store where customers can’t try items on before buying. To make matters worse, I wore the other jumpsuit to a wedding and within an hour the strap ripped off when I adjusted it. I essentially wasted $130 on clothing that is now unwearable. The quality, pricing, and return policy make this a company I would not recommend.

I have purchased 4 dresses from Baltic Born. All of which are beautiful but don't well. I would like to return for credit. How do I go about that please?